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The Bank Customer Service Jobs (NOW HIRING)

MCI Careers

Bank Customer Service Representative

Tampa, FL · On-site

$15 - $20.50/hr

LOCATIONTampa, FLPOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services ... In this role you will work directly with bank customers providing product and account information ...

MCI Careers

Bank Customer Service Representative

Tampa, FL · On-site

$14 - $15.20/hr

LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business ... This position supports customer service for bank customers. This role requires you to interact with ...

ValorVIP

Bank Customer Service Agent

Dallas, TX · On-site

$15.25 - $20.50/hr

This position supports customer service for bank customers. This role requires you to interact with ... Follow the processes of the Client program and perform all tasks in a courteous and professional ...

Ambler Savings Bank

Branch Associate II (CSR)

Bally, PA · On-site

$17 - $22.75/hr

Responsibilities for the Branch Associate II (CSR) position include providing superior customer service and creating a welcoming environment and impression for the Bank's customers. The Branch ...

Ambler Savings Bank

Branch Associate II (CSR)

Bally, PA · On-site

$17 - $22.75/hr

Responsibilities for the Branch Associate II (CSR) position include providing superior customer service and creating a welcoming environment and impression for the Bank's customers. The Branch ...

Ambler Savings Bank

Branch Associate II (CSR)

Bally, PA · On-site

$17 - $22.75/hr

Responsibilities for the Branch Associate II (CSR) position include providing superior customer service and creating a welcoming environment and impression for the Bank's customers. The Branch ...

Citizens National Bank

Bank Manager

Brandon, MS · On-site

Maintains the branch facility. Supervisory Responsibility Assistant Bank Manager, Universal Bankers and CSR Supervisor. May vary from branch to branch. This job operates in a professional retail ...

Florence Bank

Customer Service Representative

Hadley, MA · On-site

$20.81 - $28.61/hr

In addition to being responsible for completing an accurate CTR, Customer Service Representatives and Lenders are responsible for properly identifying all bank customers in accordance with the bank ...

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The Bank Customer Service information

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How much do the bank customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for the bank customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are popular job titles related to The Bank Customer Service jobs?

For The Bank Customer Service jobs, the most frequently searched job titles are:

Commercial Banking - Customer Service Specialist/Bank Teller

Boise, ID • On-site

Northwest Bank
See more jobs at Northwest Bankexternal

$25 - $28/hr

Full-time

Re-posted 13 days ago

Key responsibilities

  • Assist customers with processing financial transactions, including deposits, withdrawals, stop payments, and loan payments.

  • Provide support to customers by troubleshooting online banking issues, setting up services, and unlocking accounts.

  • Coordinate with the service team to ensure customer requests via phone, email, or in person are handled promptly.

Job description

Description:

Summary

This position will be fully in person. The Customer Service Specialist’s primary responsibility is to provide superior service and support to the Bank’s commercial and consumer customers and may assist with the application process for auxiliary treasury service products, such as ACH, RDC, MDC, Wire Transfers, Positive Pay (check and ACH), and Bill Pay.  Coordination and collaboration with the service team to ensure customer phone calls, emails, and in person request are processed in a timely manner. 

Requirements:

Essential Duties & Responsibilities

  • Perform assigned duties in accordance with the Bank’s Mission, Vision and Core Values; and provide the Bank’s customers with timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.
  • Knowledge and completion of treasury management application, forms and agreements for customers and internal production team to facilitate depository services for business customers.  Work with Commercial Banking Support team to ensure customer is taken care of.
  • Basic understanding of requirements to open a complex to simple business entity deposit account, obtaining required information from customers.  May include HOAs, escrow, or other such type of accounts.  Complete and accurate CIP, CDD and EDD information is essential.
  • Understanding of requirements to open consumer personal new accounts; ensuring CIP and CDD is complete and accurate.
  • Assist retail online banking customer with troubleshooting, setting up service or unlocking accounts.
  • Assist customers in processing financial transactions in accordance with established policies and procedures
  • Scrutinize checks, cash, and customer identification for authenticity to protect the Bank and customers against fraud losses
  • Expanded functions include customer transaction processing to include deposits, withdrawals, stop payments, preparation of official checks, processing service tickets for temp TS increases, and acceptance of loan payments.  Ensure risk management and best practices are used in the decision-making process.
  • Maintain a thorough knowledge of bank policies and procedures, as well as keeps up to date on changes.
  • Provide timely and responsive customer service.


Required Qualifications

  • Bachelor’s degree or minimum 1-year experience customer service relations


Preferred Qualifications

  • Time management, problem solving, and project management skills
  • Basic math skills
  • Knowledge of treasury services products and services
  • Knowledge of deposit policies and procedures
  • Strong computer skills including Windows-based software, word processing and spreadsheet applications, internet usage, email, and bank software
  • Commercial online banking knowledge experience
  • Exceptional customer service experience
  • Strong oral and written communication and interpersonal skills consistent with Bank's customer centric philosophy
  • Ability to organize and prioritize tasks at an individual level under a variety of conditions and constraints with minimal guidance

Salary

$25 - $28 DOE