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Texting Chat Jobs in Kentucky (NOW HIRING)

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Texting Chat information

See Kentucky salary details

$8

$30

$70

How much do texting chat jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for texting chat in Kentucky is $30.65, according to ZipRecruiter salary data. Most workers in this role earn between $13.24 and $38.59 per hour, depending on experience, location, and employer.

What is a texting chat?

A Texting Chat job involves communicating with customers or clients via text-based messages, such as live chat, SMS, or messaging apps. These roles are often found in customer support, sales, or social media moderation. The main responsibilities include answering questions, resolving issues, and providing information quickly and efficiently. Strong writing skills, fast typing, and professionalism are essential for success in this role.

What are the typical daily tasks for a texting chat representative?

A typical day for a Texting Chat Representative involves responding to customer inquiries via text-based chat platforms, addressing concerns, providing information, and troubleshooting issues related to the company’s products or services. You may handle multiple chat sessions at once, follow scripted guidelines, or escalate complex issues to specialized teams. Collaboration with team members and supervisors is common to ensure consistent service quality and seamless problem resolution. Time management and adaptability are important, as the volume and nature of inquiries can vary throughout the day.

What are the key skills and qualifications needed to thrive in the texting chat position, and why are they important?

To thrive as a Texting Chat Representative, strong written communication skills, typing proficiency, and customer service experience are essential, with a high school diploma usually required. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often beneficial. Attention to detail, patience, and multitasking abilities help professionals deliver prompt and accurate assistance. These skills ensure effective resolution of customer inquiries and maintain a positive brand image in a fast-paced, digital support environment.

What are popular job titles related to Texting Chat jobs in Kentucky?

For Texting Chat jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Texting Chat jobs in Kentucky look for?

The top searched job categories for Texting Chat jobs in Kentucky are:

Texting Chat jobs near you
Infographic showing various Texting Chat job openings in Kentucky as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Temporary. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $63,749 per year, or $30.6 per hour.

988 Shift Lead - Call Center 2nd Shift

RiverValley Behavioral Health

Owensboro, KY • On-site

$17 - $19/hr

Full-time

Re-posted 4 days ago

Job description

Job Summary:
1st Shift: 7:00am - 3:30pm
2nd Shift: 3:00pm - 11:30pm
The 988 Shift Lead will oversee daily operations during their assigned shift, ensuring effective management of all incoming calls, texts, and chat requests from individuals seeking mental health support and crisis intervention. This role will provide guidance and support, and ensure all procedures are followed to ensure optimal client care and service delivery. The 988 Shift Lead will play a key role in maintaining a supportive, efficient, and calm environment for both staff and individuals in crisis.
Essential Functions:
  • Supports a team of 988 Specialists and/or other support staff during a shift, ensuring they adhere to policies, procedures, and best practices.
  • Provides guidance to 988 Specialists in crisis situations, including de-escalation techniques and offering resources or interventions as needed.
  • Acts as the point of contact for any escalated calls or challenging situations and provide support for complex cases.
  • Assists with training new team members and provide ongoing development opportunities for staff, ensuring that they are equipped to manage calls/chats/texts effectively and ethically.
  • Ensures the efficient operation of the center during the shift, including handling breaks, and managing the flow of calls/chats/texts.
  • Ensure all necessary documentation is completed, including incident reports, shift logs, and service reports. Provides end-of-shift reports to the Administrative Lead 988 Specialist.
  • Work closely with other shift leads, managers, and external partners to ensure continuity of care and crisis intervention services.
  • Promotes and encourages self-care practices for the team to prevent burnout and maintain emotional well-being in a high-stress environment.
  • Adheres to all organizational policies, procedures, and legal requirements regarding confidentiality, privacy (such as HIPAA compliance), and professional conduct.
  • Serves as a fully integrated 988 Specialist to assist with call/text/chat response when necessary.
  • Other duties as assigned.

Education and Experience:
  • High school diploma or equivalent required. Bachelor's degree in psychology, social work, sociology, or human services preferred.
  • At least one year of experience in a customer service, crisis intervention, or mental health support role is required. Experience in handling crises over the phone, via chat, or text is a plus.

Skills:
  • Strong leadership and team management skills with the ability to motivate and support a diverse team of professionals.
  • Strong verbal & written communication and active listening skills.
  • Ability to remain calm and composed under pressure.
  • Empathy, patience, and a non-judgmental attitude.
  • Familiarity with crisis intervention techniques and mental health first aid is a plus.
  • Proficient in using computer systems, chat platforms, and texting tools for documentation and communication.

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