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Text Customer Service Jobs in Detroit, MI (NOW HIRING)

Alea Leather

MI CUSTOMER SERVICE

Wixom, MI

$23.50 - $26/hr

Manage customer inquiries and updates via text messaging. Work across multiple applications at once ... What We're Looking For Previous customer service experience (high-volume environment and order ...

Alea Leather

MI CUSTOMER SERVICE

Wixom, MI · Hybrid

$22.50 - $24/hr

Manage customer inquiries and updates via text messaging. Work across multiple applications at once ... What Were Looking For Previous customer service experience (high-volume environment a plus)

NVA

Customer Service Representative

Canton, MI · On-site

$14.75 - $20.25/hr

Customer Service Representative (CSR) - Reports To: Hospital Manager / Veterinarian Part-Time/One ... contact you via text message from an identified NVA representative for recruiting-related ...

NVA

Customer Service Representative

Canton, MI · On-site

$15 - $16.50/hr

Customer Service Representative (CSR) - Reports To: Hospital Manager / Veterinarian Part-Time/One ... contact you via text message from an identified NVA representative for recruiting-related ...

Weed Man

Customer Outreach Representative

Wixom, MI · On-site

$20/hr

Interested in setting up an interview please text 386-465-3976. * ***In addition, this job helps to provide the practical sales experience that your future employers are looking for. Great ...

Compass Group

FOOD SERVICE WORKER/CASHIER

Ypsilanti, MI · On-site

$13.73/hr

Text JOB to 75000 and search requisition ID number 1538753 . The advertised program is a ... Serves customers in a friendly, efficient manner following outlined steps of service. * Interacts ...

Compass Group

FOOD SERVICE WORKER/CASHIER

Ypsilanti, MI · On-site

$13.50 - $16.50/hr

Text JOB to 75000 and search requisition ID number 1544782 . The advertised program is a ... Serves customers in a friendly, efficient manner following outlined steps of service. * Interacts ...

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All JobsText Customer Service JobsText Customer Service Jobs in Detroit, MI

Text Customer Service information

See Detroit, MI salary details

$9

$18

$26

How much do text customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for text customer service in Detroit, MI is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Detroit, MI?

For Text Customer Service jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Detroit, MI look for?

The top searched job categories for Text Customer Service jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Text Customer Service jobs?

Cities near Detroit, MI with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,705 per year, or $18.6 per hour.

MI CUSTOMER SERVICE

Alea Leather

Wixom, MI

$23.50 - $26/hr

Other

Re-posted 4 days ago

Job description

Position Description: Fast-growing leader in the automotive industry, known for our craftsmanship, innovation, and commitment to customer satisfaction. As we continue to expand, we are looking for a Customer Service Representative to join our team and help us deliver exceptional experiences to our customers every day.This position resides in Wixom, Michigan.What You’ll Do
Answer 30+ inbound/outbound calls daily while providing friendly, professional support. Follow through with order submission to manufacturing.Send and respond to 50+ customer emails per day using Microsoft Outlook.
Manage customer inquiries and updates via text messaging.
Work across multiple applications at once to track orders, resolve issues, and maintain accurate records.
Collaborate with internal teams to ensure quick, effective solutions for our customers.
What We’re Looking For
Previous customer service experience (high-volume environment and order entry).
Excellent written and verbal communication skills.
Strong proficiency in Microsoft Outlook, Word, and Excel.
Ability to multitask efficiently with several applications open at once.
Organized, detail-oriented, and able to thrive in a fast-paced environment. Requires steep learning curve on product, customers and ordering system.Knowledge and interest in the automotive industry.Dependable attendance. Reliable transportation.
Why Join Us?
Competitive compensation and benefitsOpportunity to grow with a fast-expanding company in the automotive industry.
Supportive, collaborative work environment.
You won’t just be answering calls — you’ll be part of a team that’s passionate about quality, growth, and delivering the best possible customer experience.

$23.50 - $26.00 Hourly