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Text Customer Service Jobs in Tennessee (NOW HIRING)

MAHLE

Customer Service

Murfreesboro, TN · On-site

$14.50 - $19.75/hr

As a Customer Service you will be doing the communication, follow ups and looking at EDI to ... Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming ...

Mahle Inc.

Customer Service

Murfreesboro, TN · On-site

$14 - $19.25/hr

As a Customer Service you will be doing the communication, follow ups and looking at EDI to ... Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming ...

Chubb

StreamLabs Customer Service Representative

Smyrna, TN · On-site

$15 - $20.25/hr

As a Customer Service Representative at StreamLabs, you will join a dynamic and fast-paced team ... You will utilize various communication methods, including phone, email, and text messaging, to ...

NVA

Customer Service Representative

Clarksville, TN · On-site

$12/hr

Customer Service Representative (CSR) -experience required Eastview Veterinary Clinic Eastview ... contact you via text message from an identified NVA representative for recruiting-related ...

NVA

Customer Service Representative

Clarksville, TN · On-site

$12/hr

Customer Service Representative (CSR) -experience required Eastview Veterinary Clinic Eastview ... contact you via text message from an identified NVA representative for recruiting-related ...

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All JobsText Customer Service JobsText Customer Service Jobs in Tennessee

Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Tennessee?

For Text Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Tennessee look for?

The top searched job categories for Text Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Text Customer Service jobs?

Cities in Tennessee with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service

Supermart II (V&V Garnet CT)

Gallatin, TN

$12 - $16/hr

Full-time

Posted 14 days ago

Job description

Value & Variety Mobil in Gallatin, TN is seeks associates to join our 10-person strong team. We are located at 501 Garnet Ct. Our ideal candidate is self-driven, punctual, and reliable.

Responsibilities

  • Greet customers and make them feel at home
  • Answer any questions the customers may have
  • Check out customers
  • Clean work area as needed to maintain a tidy work environment
  • Respond to all complaints in a friendly and professional manner
  • Cooking, Cleaning & Customer service @ Pizza Hut


Qualifications

  • Friendly attitude even when dealing with disgruntled employees
  • Responsible and proven ability to maintain scheduling commitments
  • Ability to problem solve quickly concerns customers may have
  • Good communication skills with customers

We are looking forward to hearing from you.


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