1

Text Chat Operator Jobs in Raleigh, NC (NOW HIRING)

Text Chat Operator information

See Raleigh, NC salary details

$11

$19

$28

How much do text chat operator jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for text chat operator in Raleigh, NC is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.21 per hour, depending on experience, location, and employer.

What are text chat operators?

Text chat operators are professionals who communicate with customers or clients via text-based chat platforms. Their main role is to provide support, answer questions, and engage in conversations, typically for businesses or entertainment services. They may handle customer inquiries, resolve issues, or simply chat to keep users engaged, depending on the employer. This job usually requires good typing skills, strong communication abilities, and the ability to multitask in a fast-paced environment.

What are some common challenges faced by text chat operators and how can they be managed effectively?

Text chat operators often face challenges such as managing multiple conversations simultaneously, maintaining a consistent tone, and handling difficult or frustrated customers. To manage these effectively, it is important to develop strong multitasking abilities, use templates or scripts when appropriate, and practice empathy in every interaction. Regular training and feedback from supervisors can also help operators improve their communication skills and efficiency, ensuring high-quality service while minimizing stress.

What are the key skills and qualifications needed to thrive as a Text Chat Operator, and why are they important?

To thrive as a Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and customer support software is often required. Strong active listening, problem-solving, and multitasking abilities help build rapport and resolve customer issues efficiently. These skills are important to deliver timely, accurate, and positive customer experiences in a high-volume digital environment.

What is the difference between Text Chat Operator vs Customer Service Representative?

AspectText Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote chat platformsCall centers, retail, or office settings
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Search & Comparison IntentRoles focused on online chat supportRoles involving direct customer interaction across channels

While both roles involve assisting customers, a Text Chat Operator specializes in providing support through live online chat platforms, often remotely. In contrast, a Customer Service Representative may handle inquiries via phone, email, or in person. The roles share similar credentials and industry usage but differ mainly in communication channels and work environment.

What are the most commonly searched types of Text Chat Operator jobs in Raleigh, NC? The most popular types of Text Chat Operator jobs in Raleigh, NC are:
What are popular job titles related to Text Chat Operator jobs in Raleigh, NC? For Text Chat Operator jobs in Raleigh, NC, the most frequently searched job titles are:
What cities near Raleigh, NC are hiring for Text Chat Operator jobs? Cities near Raleigh, NC with the most Text Chat Operator job openings:
Infographic showing various Text Chat Operator job openings in Raleigh, NC as of June 2026, with employment types broken down into 59% Full Time, 33% Part Time, 4% Contract, and 4% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,125 per year, or $19.8 per hour.
Director of Facilities and Game Operations

Director of Facilities and Game Operations

Campbell University

Buies Creek, NC • On-site

Full-time

Posted 6 days ago


Job description

Position: Director of Facilities and Game Operations
Department: Athletics
Status: Full Time
Position Summary:
The Director of Facilities and Game Operations is responsible for all aspects of facility maintenance for all athletic venues and game day management for all home athletic competitions. This position is also responsible for the operations of game day management at select home athletic contests.
Essential Duties and Responsibilities:
  • Responsible for all facets of game day operations for the majority of home contests, to include set up and breakdown for specific events, scheduling working staff, communication and coordination with visiting teams, officials, security, EMS, turf management crew, housekeeping, facilities managements, etc. on game day operational needs, serve as main contact for campus constituents, etc.
  • Implement and enforce department policies regarding hours of operation and individual access to athletic venues.
  • Responsible for the athletic venues master schedule, to include practices and non-athletic events, for all athletic venues.
  • Serve as the Championship Director for tournaments hosted at or by Campbell Athletics.
  • Serve as primary contact for Facilities Management.
  • Develop and implement a facility maintenance plan for all athletic venues.
  • Perform other duties as assigned by the Athletic Director and/or Deputy AD, COO.

Education/Experience:
  • Bachelor's degree required, Master's degree desired
  • 2-3 years of experience directly related to the duties and responsibilities

Knowledge, Skills, and Abilities:
  • Ability to communicate effectively to all groups through both oral and written channels
  • Strong interpersonal, organizational, and time management skills
  • Excellent leadership and supervisory skills
  • Knowledge of Proficiency in Microsoft Word, Outlook, Excel, PowerPoint and standard methods of digital communication, including web/text/chat platforms
  • Demonstrate tact, a positive attitude, courtesy and discretion in dealing with coaches, faculty-staff, students, high-level university officials and the public
  • Work independently as well as function effectively in a team and within a diverse group of people
  • Exercise independent/good judgment in complex, new, and/or stressful situations
  • Manage multiple, concurrent projects, and meet strict deadlines
  • Adaptability, flexibility and a willingness to work in a changing environment
  • Ability to work occasional evening or weekend hours, including holidays
  • This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University.

To Apply For This Position:
Campbell University is unable to accept paper or email applications. Interested parties may submit their candidacy by clicking on the "Apply Now" button, or, if you are viewing this posting via an outside source, visit us online at http://www.campbell.edu/employment/ to apply. IMPORTANT: A cover letter, CV, or resume, and contact information for three professional references are requested as part of the application process. Applications without these attachments may be considered incomplete. If you have any questions, or if you are an individual with a disability and need assistance completing an application for employment contact the Human Resources Department at 910-893-1256 or email employment@campbell.edu. Campbell University is an Equal Opportunity Employer.
Campbell University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity or expression, age, ethnicity or national origin, religion, disability, genetic information, protected veteran and military status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Employees and applicants of Campbell University will not be subjected to any form of harassment or discrimination for exercising rights protected by, or because of their participation in, an investigation or compliance review related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation.
Campbell University also maintains affirmative action programs to implement our equal employment opportunity policy. Employees or applicants who wish to review appropriate portions of these affirmative action programs may schedule an appointment to do so by contacting Human Resources at the Buies Creek campus, during normal business hours.