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Text Chat Operator Jobs in California (NOW HIRING)

Hark

AI Safety Engineer

San Jose, CA · On-site

$150K - $300K/yr

While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... Comfort operating production systems - you've held a pager, triaged incidents, and shipped fixes ...

Hark

AI Safety Engineer

San Jose, CA · On-site

$150K - $300K/yr

While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... Comfort operating production systems - you've held a pager, triaged incidents, and shipped fixes ...

Acara Solutions

Manufacturing Technician

Palo Alto, CA

$23 - $25/hr

High School Diploma or GED. * 1+ years of experience in operating or supporting manufacturing ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Acara Solutions

Machinist

Cypress, CA

$31.81/hr

Basic knowledge of operating precision tools, machining methods, and cutting qualities of metals ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Acara Solutions

Machinist

Cypress, CA

$22.72/hr

Basic knowledge of operating precision tools, machining methods, and cutting qualities of metals ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Otter.ai

Machine Learning Engineer

Mountain View, CA · On-site

... chat, and speech understanding across millions of conversations. • Lead the design and ... operating ML systems in production, including model versioning, rollback strategies, and ...

Cargill

Refinery Superintendent

Newark, CA · On-site

$124K - $160K/yr

Accountable for all internal and external operating and regulatory procedures. Including strategic ... chat/text, please click Apply Now button OR use this link to create a login to apply.

Hark

Security Engineer

San Jose, CA

$150K - $300K/yr

While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... This role is hands-on; you'll be building and operating, not managing or auditing. Responsibilities

Hark

Security Engineer

San Jose, CA · On-site

$150K - $300K/yr

While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... This role is hands-on; you'll be building and operating, not managing or auditing. Responsibilities

Hark

Infrastructure, Large-scale Training

San Jose, CA · On-site

$180K - $450K/yr

While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... Own and evolve stable training infrastructure operating at the scale of 10,000+ GPUs, including job ...

Hark

Infrastructure, Large-scale Training

San Jose, CA · On-site

$180K - $450K/yr

While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... Own and evolve stable training infrastructure operating at the scale of 10,000+ GPUs, including job ...

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Showing results 41-60

All JobsText Chat Operator JobsText Chat Operator Jobs in California

Text Chat Operator information

See California salary details

$12

$20

$29

How much do text chat operator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for text chat operator in California is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.55 per hour, depending on experience, location, and employer.

What is a text chat operator?

Text chat operators are professionals who communicate with customers or clients via text-based chat platforms. Their main role is to provide support, answer questions, and engage in conversations, typically for businesses or entertainment services. They may handle customer inquiries, resolve issues, or simply chat to keep users engaged, depending on the employer. This job usually requires good typing skills, strong communication abilities, and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a text chat operator, and why are they important?

To thrive as a Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and customer support software is often required. Strong active listening, problem-solving, and multitasking abilities help build rapport and resolve customer issues efficiently. These skills are important to deliver timely, accurate, and positive customer experiences in a high-volume digital environment.

What are some common challenges faced by text chat operators and how can they be managed effectively?

Text chat operators often face challenges such as managing multiple conversations simultaneously, maintaining a consistent tone, and handling difficult or frustrated customers. To manage these effectively, it is important to develop strong multitasking abilities, use templates or scripts when appropriate, and practice empathy in every interaction. Regular training and feedback from supervisors can also help operators improve their communication skills and efficiency, ensuring high-quality service while minimizing stress.

What is the difference between Text Chat Operator vs Customer Service Representative?

AspectText Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote chat platformsCall centers, retail, or office settings
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Search & Comparison IntentRoles focused on online chat supportRoles involving direct customer interaction across channels

While both roles involve assisting customers, a Text Chat Operator specializes in providing support through live online chat platforms, often remotely. In contrast, a Customer Service Representative may handle inquiries via phone, email, or in person. The roles share similar credentials and industry usage but differ mainly in communication channels and work environment.

What are the most commonly searched types of Text Chat Operator jobs in California?

The most popular types of Text Chat Operator jobs in California are:

What are popular job titles related to Text Chat Operator jobs in California?

For Text Chat Operator jobs in California, the most frequently searched job titles are:

What job categories do people searching Text Chat Operator jobs in California look for?

The top searched job categories for Text Chat Operator jobs in California are:

Text Chat Operator jobs near you
Infographic showing various Text Chat Operator job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,752 per year, or $20.1 per hour.

Telephony Analyst - CCaaS (Contact Center as a Service)

Stanford Health Care

Newark, CA • On-site

Full-time

Re-posted 12 hours ago

Job description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Day - 08 Hour (United States of America)
Stanford Health Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate will possess a strong understanding of CCaaS (Contact Center as a Service) solutions, Contact Center, and Telephony technologies, as well as business analysis methodologies. This role will be pivotal in optimizing our contact center technologies, directly benefitting operations, and enhancing patient & customer experience while ensuring seamless integration across various communication channels.
Qualifications:
• Hands-on experience with CCaaS (Contact Center as a Service) solutions.
• Experience in designing, configuring, implementing, and supporting CCaaS platform (Contact Center as a Service).
• Strong Understanding of Voice Call Flows, Cloud VoIP, Video, PSTN Calling and Softphones for Contact Center.
• In-depth knowledge of routing strategies for Voice, Chat, SMS / Text, Video and Fax.
• Advanced Contact Center Configuration proficiency for Voice, Chat, SMS / Text, Video, Fax and API Integrations.
• Experience with designing Contact Center Call Flows & work flows for an excellent Patient / Customer Experience leveraging a CCaaS platform.
• Experience working in environments with high availability and scalability needs.
• Relevant certifications in contact center solutions (e.g., CCaaS certifications) are a plus.
We are looking for a candidate:
• Who is not only technical from a CCaaS platform perspective, but also someone who is able to lead requirements gathering sessions and act upon them using industry best practices.
• Who is creative and can think outside of the box.
• Who is organized and has experience interacting with junior and senior stakeholders.
This is a Stanford Health Care job.
Locations
Stanford Health Care
What you will do
  • Provide tier-2 support of application incidents reported through the help desk
  • Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
  • Perform daily monitoring of applications in production use
  • Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
  • Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
  • Modify tables/master files, make additions and changes and provide guidance to junior team members on these activities
  • Implement changes using documented procedures that are compliant with department's policies and procedures
  • Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
  • Work with and mentor junior staff members to document workflows
  • Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
  • Participate in team and cross-team meetings and maintain appropriate meeting records
  • Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required
  • Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications.

Education Qualifications
  • Bachelor's Degree Bachelor's degree in related field: • COMPUTER SCIENCE, INFORMATION SYSTEMS OR A DIRECTLY RELATED FIELD OF ENGINEERING
    Required
  • Certification in relevant applications Preferred

Experience Qualifications
  • Three (3) to Five (5) years of progressively responsible and directly related work experience in healthcare or technology related work environment. Required and
  • Prefer experience with 2 major implementations or upgrades Preferred

Required Knowledge, Skills and Abilities
  • Ability to work in server operating systems such as AIX and Windows Server 2003 and 2008.
  • Strong UNIX shell scripting skills.
  • Strong WinBatch scripting skills.
  • Mid-level Microsoft Office skills
  • Ability to diagnose and resolve complex technology problems
  • Ability and desire to learn specialized and advanced technology solutions
  • Ability to establish a set of tasks and activities associated with an intended outcome and timeline
  • Ability to take action consistent with available facts, constraints, and anticipated consequences
  • Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
  • Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
  • Ability to develop new skills and teach others
  • Ability to collaborate and build consensus with stakeholders
  • Ability to understand and adhere to operational standards, policies, and procedures
  • Ability to identify risks and issues
  • Ability to develop solutions for new and unfamiliar challenges
  • Ability to analyze data, interpret results and draw conclusions
  • Knowledge of current issues and trends in health care and business and financial operations in a health care system
  • Knowledge of core business and financial applications as well as other information systems and computer applications used in a health care setting

Physical Demands and Work Conditions
Blood Borne Pathogens
  • Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family's perspective:
  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $55.85 - $74.00 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

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