Terminal Service Specialist Jobs (NOW HIRING)

Jewett City Savings Bank is a full-service financial institution that has been part of the eastern Connecticut community for over 150 years. We are dedicated to providing financial services of the highest quality and value to our customers. We have thrived as an independent mutual savings bank by being financially responsible and remaining committed to our mission.

We are seeking a Floating Customer Service Specialist to provide retail support throughout our branch network. This position is based in Plainfield, CT and requires regular travel to other branch locations. While this position is posted as Floating Universal Banker to align with common job-search terms, our official internal title is Floating Customer Service Specialist.

JOB RESPONSIBILITIES:

• Provide coverage as a teller or customer service specialist at any branch office at any time. Serve as the first level of customer contact upon entering the branch. Greet customers as they enter the lobby, engage the customer in conversation and service all of the customer's needs within scope of authority. Provide first line problem resolution.
• Open all types of deposit accounts and assist customers with any questions or problems on existing accounts. Perform file maintenance of customer account information. Process applications for ATM/debit cards, and telephone and online banking. Process customer transactions including deposits, withdrawals, loan payments, night drop transactions, telephone transfers, cash items and cash advances. Cash checks, sell bank checks and redeem savings bonds. Process IRA deposits, distributions and roll-overs. Serve as safe deposit attendant. Provide customer access to boxes and process new and closed rental agreements.
• Maintain updated knowledge of Bank's products and services. Identify and actively follow up on customer sales opportunities. Cross sell Bank products and services and refer customer to our commercial lenders and investment representative.
• Ensure the accuracy of activities. Balance transactions and cash at the end of the day. Assist with check deposits and end-of-day processes.

JOB REQUIREMENTS:

No previous banking experience required. We offer a paid training program to teach you all the basics.

High school diploma or equivalent, plus at least one year of customer service and cash-handling experience. Must be customer service orientated and have good decision making, attention to detail, and communication and computer skills. Must be able to lift 25 pounds (accommodations available for medical conditions) and be able to use various types of office equipment including computer terminal. May be required to work extended or weekend hours.

SCHEDULE:

• Full-Time; 37.5 hours/week
• Regular schedule: Monday through Saturday; Thursday will be a day off each week
• You may be scheduled to work as early as 7:45am and work as late as 5:15pm.
• During the five-week training program, you will be expected to work Monday through Friday.

BENEFITS:

Jewett City Savings Bank is committed to the well-being of our employees. We offer a wide variety of benefits to support their physical health, financial health, and mental health.

• Time Off: Full time employees receive at least six weeks of time off to start (including holidays); this is prorated for part timers
• Retirement Plan: Contribute to a 401k plan and receive up to a 10.5% employer contribution
• Health Insurance: Full time employees are eligible for medical, dental, and other insurance plans
• Other benefits include student loan repayment assistance, potential for an annual bonus, travel reimbursement, logo apparel, and an employee assistance program.

All qualified applicants will receive consideration without regard to disability status, protected veteran status, or any other characteristic protected by law.