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Terminal Operations Manager Jobs in Natick, MA (NOW HIRING)

Saia

Customer Care Specialist II

Boston, MA · On-site

$23.10 - $28.15/hr

Position Summary Provides support to customers and terminal operations by managing communications and coordinating service activities. Delivers accurate documentation and timely assistance to ...

Saia LTL Freight

Customer Care Specialist II

Boston, MA · On-site

$23.10 - $28.15/hr

Position Summary Provides support to customers and terminal operations by managing communications and coordinating service activities. Delivers accurate documentation and timely assistance to ...

New

Loomis

Branch Manager

Wakefield, MA · On-site

$90K - $100K/yr

Oversight and coordination of route, dispatch, vault, and terminal operations through respective managers/supervisors. * Oversight and coordination of maintenance of vehicles, forklifts, and other ...

Loomis Armored US, LLC

Branch Manager

Wakefield, MA

$90K - $100K/yr

Oversight and coordination of route, dispatch, vault, and terminal operations through respective managers/supervisors. * Oversight and coordination of maintenance of vehicles, forklifts, and other ...

Cowan Systems

Dispatch Manager

Uxbridge, MA · On-site

This is a leadership position that reports to the Operations Manager or the Terminal Manager, depending on the size of the operation. The Dispatch Manager will participate in; problem identification ...

Veolia

Operations Supervisor

Hudson, MA

... management services, including water and wastewater treatment, commercial and hazardous waste ... terminals and programmable logic control units in assigned area. * Monitor and document operating ...

ABCorp NA Inc.

3D Quality Technician

West Roxbury, MA · On-site

$23 - $24/hr

Work with 3D Operations Manager to apply sound, systematic problem-solving methodologies in ... Package and Ship production daily including use of UPS/FedEx Terminals. * Maintain and clean 3D ...

Enbridge

Manager Construction (US)

Waltham, MA

We are seeking a Manager Construction to join our Major Projects team across our U.S. operations ... terminal operations. * Strong ability to anticipate risks and challenges, develop mitigation ...

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Terminal Operations Manager information

See Natick, MA salary details

$34.1K

$72.4K

$131.1K

How much do terminal operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for terminal operations manager in Natick, MA is $72,369.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,100.00 and $80,500.00 per year, depending on experience, location, and employer.

What is a terminal operations manager?

A Terminal Operations Manager oversees the daily operations of a transportation or logistics terminal, ensuring efficiency, safety, and compliance with regulations. They manage staff, coordinate shipments, monitor equipment maintenance, and optimize workflow to minimize delays. This role requires strong leadership, problem-solving skills, and knowledge of industry standards. Their goal is to maintain smooth and cost-effective terminal operations while meeting customer and business demands.

What are the key skills and qualifications needed to thrive in the terminal operations manager position, and why are they important?

To thrive as a Terminal Operations Manager, you need expertise in logistics, supply chain management, and operational leadership, often backed by a related degree and several years of industry experience. Familiarity with terminal management systems, safety regulations, and certifications such as OSHA or DOT compliance are typically required. Exceptional organizational skills, problem-solving abilities, and effective communication help you excel in coordinating diverse teams and resolving operational issues. These skills and qualifications are crucial for ensuring efficient terminal operations, maintaining safety standards, and meeting business and customer expectations.

What are the typical day-to-day responsibilities of a terminal operations manager?

As a Terminal Operations Manager, your daily responsibilities include overseeing cargo handling, scheduling and dispatching shipments, ensuring compliance with safety protocols, and managing terminal staff. You'll regularly collaborate with logistics coordinators, transportation providers, and maintenance teams to keep operations running smoothly. Monitoring key performance indicators, troubleshooting operational bottlenecks, and conducting safety briefings are also common parts of the role. This dynamic environment demands adaptability and proactive decision-making, making each day varied and engaging.

What is the average salary for a terminal operations manager?

The average salary for a terminal operations manager in the United States typically ranges from $70,000 to $120,000 per year, depending on experience, location, and the size of the facility. Many roles also include benefits such as health insurance and retirement plans, and require skills in logistics, safety compliance, and operational management.
What job categories do people searching Terminal Operations Manager jobs in Natick, MA look for? The top searched job categories for Terminal Operations Manager jobs in Natick, MA are:
What cities near Natick, MA are hiring for Terminal Operations Manager jobs? Cities near Natick, MA with the most Terminal Operations Manager job openings:
Terminal Operations Manager jobs near you
Infographic showing various Terminal Operations Manager job openings in Natick, MA as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $72,369 per year, or $34.8 per hour.

Customer Care Specialist II

Saia

Boston, MA • On-site

$23.10 - $28.15/hr

Full-time

Posted 5 days ago

Job description

Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.
Position Summary
Provides support to customers and terminal operations by managing communications and coordinating service activities. Delivers accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency.
Major Tasks and Responsibilities
  • Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
  • Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
  • Confirms delivery availability with dispatch and addresses scheduling conflicts.
  • Prepares and reviews dispatch paperwork for accuracy and completeness.
  • Supports billing and data entry while maintaining accurate terminal records.
  • Conducts driver check-ins to verify delivery performance and address service issues.
  • Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
  • Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Minimum Qualifications
  • Must be at least 18 years of age.
  • High school diploma or GED.
  • Authorized to work in the United States.
  • Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.

Preferred Qualifications
  • 2+ years of transportation, customer service, or related experience.
  • Working knowledge of Microsoft Office.

Work Conditions and Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Works primarily in a terminal office environment with frequent computer and phone use.
  • Sits for extended periods while performing data entry and administrative tasks.
  • Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.
  • Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.
  • Occasionally lifts or carries office supplies or small packages up to 20 pounds.
  • May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.
  • Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.

Pay Rate: $23.10 - $28.15 per hour, based on experience
Benefits
At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.
Make Your Move
At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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