Role Details:
- Job Title: Bilingual Patient Service Representative (Remote)
- Location: 100% Remote
- Schedule: 8-hour shift within a time range of 6 a.m.- 11 p.m. EST (weekend availability required)
- Vacancy Type: 6 months with possibility of extension or Conversion to Permanent
- Pay Rate: $19 per hour without benefits
Position Overview
- As a Bilingual Spanish/English Patient Service Representative, you will respond to customer inquiries through multiple channels, including telephone, e-mail, web chat and digital channels (including online, mobile & IVR) in a cross-functional Contact Centre.
You will be responsible for:
- Telephone customer service
- Scheduling medical appointments
- Follow scripting tools, enter data as required, accurately
- Adhere to scheduled hours
Requirements:
- 2 years of customer service background or medical scheduling
- Must be bilingual English and Spanish
- Friendly and compassionate
- Detail oriented
- Follow scripting/directions/schedule
Company Description
Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Pride Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Pride Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.