DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.
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For further inquiries about this opportunity, please contact one of our Talent Specialists, Ragu at (224) 704 1713 or Justeen at (224)394 4903
Title: Training Specialist
Location: Onsite at Itasca, IL (Approx. 15 minutes from Des Plaines HQ)
Duration: 12 Months with possibilities of extension and conversion to full-time
Schedule: 5 days/week, 40 hours; typical start time 7:00–7:30 AM with flexibility based on candidate needs.
Travel: Not required; potential optional travel to Des Plaines ~1x/year for in-person meetings or town halls
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered
Position Overview
We are seeking a Training Specialist / LMS Administrator to support learning operations and training administration activities. This role is primarily focused on Learning Management System (LMS) administration, processing training-related requests, documentation management, and supporting day-to-day business needs. Candidates with experience in any LMS platform are encouraged to apply.
Work Allocation
- 70% – LMS processing and transaction management
- 20% – Meetings and stakeholder interactions
- 10% – Miscellaneous administrative and support activities
Role Context
- Reason the role is open: Need additional support to process daily training transactions while full-time staff supports an LMS system upgrade.
- Primary focus: Day-to-day LMS transactions and training requests.
- Projects supported: Minimal project work; possible involvement with LMS system upgrade.
- Typical day: Monitor help desk inbox, respond to questions, process LMS transactions (training assignments, rosters, certifications, external training, training plan changes), attend daily team touchpoint.
- Regular interactions: Hiring manager, full-time training coordinator (Josie), document control team, training team, internal client molecular division stakeholders.
- First 90 days success: Intensive training, hands-on learning, understanding LMS processes, and learning business/customer needs.
Skills & Experience
Key Responsibilities
- Manage and process training-related transactions within the Learning Management System (LMS).
- Handle back-office administrative activities, including electronic documentation and record maintenance.
- Respond to user requests and provide support through email, Microsoft Teams, and internal systems.
- Coordinate and process training requests while ensuring data accuracy and quality standards.
- Support learning and development initiatives and maintain training records.
- Participate in meetings and collaborate with internal stakeholders to support business requirements.
- Assist with system upgrades, integrations, and User Acceptance Testing (UAT) activities.
- Ensure compliance with quality management processes and documentation standards.
Required skills:
- Strong communication and customer service skills (white-glove support for leadership when needed).
- Experience processing transactions in an LMS, document management, or change management system (SmartSolve experience preferred but not required).
- Proactive communication and collaboration with team and stakeholders.
Preferred skills:
- Experience creating or updating training materials or documents.
- Instructional, teaching, training, or team leadership experience.
- Microsoft Office proficiency (Excel, Word, PowerPoint); SharePoint, Power BI, and Power Automate are a plus.
- Industry experience: Medical/pharmaceutical preferred, not required.
- Systems used daily: SmartSolve LMS, Microsoft Teams, Outlook, Office suite.
- Best personality traits: Proactive, positive, collaborative, goal-oriented, comfortable asking questions.
Required Qualifications
- Experience working as an LMS Administrator or in a Learning & Development support role.
- Knowledge of quality management processes and electronic documentation.
- Strong organizational and administrative skills.
- Experience processing requests and supporting users through email and collaboration tools.
- Ability to manage multiple tasks and maintain accuracy in a fast-paced environment.
Preferred Qualifications
- Experience with User Acceptance Testing (UAT).
- Exposure to system upgrades and integrations with other business systems.
- Familiarity with Learning Management Systems (any LMS platform).
Education
- Bachelor’s degree preferred (science, education, or equivalent experience).
Interview Process
- Two Rounds via Microsoft Teams
Additional Insights
- Team culture: Highly collaborative, supportive, daily touchpoints, shared knowledge, recognition-driven, proactive planning for workload surges.
- Processes transactions in the Learning Management System per company training programs, relying on extensive experience and judgment to plan and accomplish goals
- Project implementation experience may be required for initial plan design and existing plan enhancements; able to execute testing and provide feedback on system changes.
- Delivers training at a level that requires facilitation of group process in diverse settings; designs learning interventions to meet defined needs; works with management to define organizational objectives and assist in the design of courses to meet those business needs. BS (5+ years) in a learning, technical, or closely related discipline, or sufficient practical and transferable experience to demonstrate practical equivalence; understands human learning concepts and has experience designing learning interventions to meet specific business needs
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.