From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... Experience supporting critical infrastructure, construction, industrial, energy, data center, or ...
From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... Experience supporting critical infrastructure, construction, industrial, energy, data center, or ...
Temporary Inbound Call Center information
What is a temporary inbound call center?
A Temporary Inbound Call Center job involves handling incoming calls from customers for a specific period, often to address seasonal demand, special projects, or short-term needs. Employees in this role answer questions, resolve issues, and provide information or support related to a company's products or services. These positions typically require strong communication skills, the ability to multitask, and proficiency with computer systems. Temporary call center jobs can last from a few weeks to several months, depending on the employer's needs.
What are the key skills and qualifications needed to thrive as a temporary inbound call center representative?
To thrive as a Temporary Inbound Call Center Representative, you typically need strong verbal communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with call center phone systems, customer relationship management (CRM) software, and basic computer applications is usually required. Outstanding patience, problem-solving abilities, and the capacity to remain calm under pressure are valuable soft skills in this role. These skills are essential for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.
What are some common challenges faced in a temporary inbound call center role, and how can I prepare for them?
One of the main challenges in a temporary inbound call center position is quickly adapting to new scripts, systems, and procedures, since training periods are often shorter than in permanent roles. You’ll also need to handle high call volumes while maintaining professionalism and meeting performance metrics such as average handle time and customer satisfaction. Preparing by practicing active listening, learning basic troubleshooting techniques, and familiarizing yourself with call center software can help ease the transition. Being adaptable and open to feedback will further support your success in a fast-paced, team-oriented environment.
What is the difference between Temporary Inbound Call Center vs Customer Service Representative?
| Aspect | Temporary Inbound Call Center | Customer Service Representative |
|---|---|---|
| Credentials | Basic customer service skills, sometimes training provided | High school diploma or equivalent, customer service experience often preferred |
| Work Environment | Call centers, often temporary or seasonal setups | Office or remote settings, permanent or long-term roles |
| Employer & Industry | Call centers, telecommunication, retail support | Various industries including retail, healthcare, finance |
| Search & Comparison Intent | Temporary, short-term customer support roles | Long-term customer service careers |
Temporary Inbound Call Center roles focus on short-term customer support, often with minimal credentials and in call center environments. Customer Service Representatives typically hold more permanent positions with similar skills but may require more experience and work in diverse settings. Both roles serve customer needs but differ mainly in duration and employment type.
What are the most commonly searched types of Inbound Call Center jobs in Edmonton, AB?
The most popular types of Inbound Call Center jobs in Edmonton, AB are:
Lead Technician, Power & HVAC
Edmonton, AB • On-site
Sunbelt Rentals •
Consumer Goods and Commercial Equipment Rental Services • 10K+ employees10,000+ employees
Full-time
Medical, Dental, Vision, Life, PTO
Posted 16 days ago
Key responsibilities
Lead advanced troubleshooting, diagnostics, maintenance, and repairs on Power & HVAC rental equipment.
Travel to customer sites to provide emergency breakdown response, commissioning, startup, and technical support.
Mentor technicians and provide technical guidance on complex repairs and troubleshooting procedures.
Sunbelt Rentals rating
7.7
Based on 321 frontline employees who took The Breakroom Quiz
88th of 178 rated vehicle equipment hire
Job description
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!
Job Description Summary
Sunbelt Rentals - the fastest growing rental business in Canada - is seeking an experienced Lead Technician, Power & HVAC to join our team!
As a Lead Technician, Power & HVAC, you will serve as a technical expert and field leader responsible for supporting customers and branch operations across a broad geographic region. This position requires significant travel to customer sites and branch locations to perform advanced diagnostics, commissioning, repairs, preventive maintenance, and emergency service on power generation and climate control equipment. You will play a critical role in ensuring maximum equipment uptime while mentoring technicians and supporting operational excellence.
Our Power & HVAC fleet includes diesel generators, load banks, transformers, distribution equipment, air conditioners, chillers, cooling towers, heaters, and related ancillary equipment. This is an excellent opportunity for a highly skilled technician who enjoys travel, complex troubleshooting, and working directly with customers in mission-critical environments.
Education or experience that prepares you for success:- High school diploma or GED required; technical school or equivalent training preferred.
- Valid Red Seal Heavy Duty Equipment Technician certification required.
- Extensive experience troubleshooting and repairing diesel generators, power distribution systems, HVAC equipment, chillers, heaters, or related industrial equipment.
- Previous experience in a senior technician, lead technician, or supervisory capacity preferred.
- Valid driver's license with the ability to travel extensively throughout Western Canada.
- Experience supporting critical infrastructure, construction, industrial, energy, data center, or emergency response applications is considered an asset.
- Advanced knowledge of diesel engine systems, power generation equipment, and electrical controls.
- Strong understanding of generator paralleling systems, transfer switches, power distribution, and load banking.
- Advanced HVAC troubleshooting skills, including chillers, air conditioning systems, heaters, and environmental control equipment.
- Ability to read and interpret electrical, hydraulic, pneumatic, and technical schematics.
- Strong leadership, training, and mentoring capabilities.
- Exceptional customer service and communication skills.
- Ability to work independently in remote locations and respond to emergency service situations.
- Willingness to travel frequently, including overnight stays and extended field assignments.
- May need to provide mechanic's tools of the trade.
- Lead advanced troubleshooting, diagnostics, maintenance, and repairs on Power & HVAC rental equipment.
- Travel to customer sites to provide emergency breakdown response, commissioning, startup, and technical support.
- Perform load bank testing, preventive maintenance inspections, and operational performance verification.
- Support large-scale temporary power and climate control projects.
- Mentor technicians and provide technical guidance on complex repairs and troubleshooting procedures.
- Coordinate with operations, sales, and branch leadership to ensure customer expectations are exceeded.
- Promote Sunbelt's safety culture and ensure compliance with all company policies and industry regulations.
- Assist with root cause analysis and implementation of long-term equipment reliability solutions.
Lead Technician, Power Generation Technician, Generator Technician, Power Systems Technician, Field Service Technician, Field Service Mechanic, HVAC Technician, Chiller Technician, Power & HVAC Technician, Service Foreman, Service Supervisor, Industrial Mechanic, Diesel Technician, Heavy Equipment Technician, Electrical Mechanical Technician, Rental Equipment Technician, Critical Power Technician, Generator Field Service Technician, Senior Technician, or Lead Mechanic.
Career Growth Opportunities- Advance into Service Supervisor, Service Manager, Operations Manager, Regional Fleet Manager, or Branch Manager positions.
- Gain exposure to large-scale power generation and climate control projects supporting critical customer operations.
- Develop leadership skills while mentoring technical teams across multiple locations.
Gear up for an exciting career with Sunbelt Rentals Power & HVAC!
Base Pay Range
46.31 - 66.57Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health, Dental, Vision, Life Insurance
Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days
Leading wages
Tuition Reimbursement
RRSP Matching
Tool and Boot Allowance
Career development and advancement
Employee Assistance Program
Sunbelt Rentals supports service members. Veterans encouraged to apply.
If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.
What Sunbelt Rentals employees say
Pay
Benefits
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Get the full story on Breakroom
About Sunbelt Rentals
Sourced by ZipRecruiter
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
Industry
Consumer goods and commercial equipment rental services
Company size
10,000+ Employees
Headquarters location
Fort Mill, SC, US
Year founded
1983