ZipRecruiter

Log In

1

Temporary Inbound Call Center Jobs in Alberta (NOW HIRING)

The Brick

Call Centre Supervisor

Edmonton, AB

CA$54K - CA$65K/yr

As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily operations of a ... Support inbound and outbound calls during peak periods as needed Operational Leadership ...

The Brick

Call Centre Supervisor

Edmonton, AB · On-site

As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily operations of a ... Support inbound and outbound calls during peak periods as needed Operational Leadership ...

The Brick

Inbound Manager

Calgary, AB · On-site

... centre! This position reports to the Director of Distribution. * Ensure staff members are properly ... Initiate and manage controls with regards to process flow in the Inbound Department; analyze ...

TWO MEN AND A TRUCK

Sales Representative

Edmonton, AB

$18 - $20/hr

Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred * Prior call center experience is considered an asset * Excellent customer service skills (friendly ...

next page

Showing results 1-20

All JobsTemporary Inbound Call Center JobsTemporary Inbound Call Center Jobs in Alberta

Temporary Inbound Call Center information

What is the difference between Temporary Inbound Call Center vs Customer Service Representative?

AspectTemporary Inbound Call CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes training providedHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentCall centers, often temporary or seasonal setupsOffice or remote settings, permanent or long-term roles
Employer & IndustryCall centers, telecommunication, retail supportVarious industries including retail, healthcare, finance
Search & Comparison IntentTemporary, short-term customer support rolesLong-term customer service careers

Temporary Inbound Call Center roles focus on short-term customer support, often with minimal credentials and in call center environments. Customer Service Representatives typically hold more permanent positions with similar skills but may require more experience and work in diverse settings. Both roles serve customer needs but differ mainly in duration and employment type.

What is a Temporary Inbound Call Center job?

A Temporary Inbound Call Center job involves handling incoming calls from customers for a specific period, often to address seasonal demand, special projects, or short-term needs. Employees in this role answer questions, resolve issues, and provide information or support related to a company's products or services. These positions typically require strong communication skills, the ability to multitask, and proficiency with computer systems. Temporary call center jobs can last from a few weeks to several months, depending on the employer's needs.

What are some common challenges faced in a temporary inbound call center role, and how can I prepare for them?

One of the main challenges in a temporary inbound call center position is quickly adapting to new scripts, systems, and procedures, since training periods are often shorter than in permanent roles. You’ll also need to handle high call volumes while maintaining professionalism and meeting performance metrics such as average handle time and customer satisfaction. Preparing by practicing active listening, learning basic troubleshooting techniques, and familiarizing yourself with call center software can help ease the transition. Being adaptable and open to feedback will further support your success in a fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive as a Temporary Inbound Call Center Representative, and why are they important?

To thrive as a Temporary Inbound Call Center Representative, you typically need strong verbal communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with call center phone systems, customer relationship management (CRM) software, and basic computer applications is usually required. Outstanding patience, problem-solving abilities, and the capacity to remain calm under pressure are valuable soft skills in this role. These skills are essential for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.
What are the most commonly searched types of Inbound Call Center jobs in Alberta? The most popular types of Inbound Call Center jobs in Alberta are:
What cities in Alberta are hiring for Temporary Inbound Call Center jobs? Cities in Alberta with the most Temporary Inbound Call Center job openings:
Temporary Inbound Call Center jobs near you

Call Centre Agent (Urgent!)

Martin Recruitment Inc

Edmonton, AB

$23/hr

Full-time

Retirement

Posted 8 days ago

Job description

START: ASAP

COMPANY: Government of Alberta

JOB TITLE: Information Officer

PLACEMENT TYPE: Temporary / Temporary to Perm

COMPENSATION: $23.00/hour

LOCATION: 100% In-office

DRESS CODE: Business casual

HOURS: Monday to Friday, 8:15am - 4:30pm


  • The Service Alberta contact centre serves as the main reception/phone line of the entire Government of Alberta. 
  • The Service Alberta contact centre is a very large contact centre with many different programs running at any given time. 
  • The most common program that the Information Officer will be asked to support is the MyAlberta Digital ID program or (MADI) 
  • MADI is a unique digital ID that allows citizens to access Government services.
  • Supporting this program will require the Information Officer to receive inbound calls from citizens regarding setting up their My Alberta Digital ID, resetting their passwords, creating login credentials, navigating the website, or answering any other questions they may have. 
  • Other programs they may be asked to support include but are not limited to: Education services, wildfire resources, financial assistance programs, campground services, registry services, and more



MUST HAVES QUALIFICATIONS:

  • 3+ years of customer service experience, someone who has dealt with complex customer service situations
  • Mature individual that is capable of diffusing heated situations
  • Extremely articulate and polished verbal communication skills  
  • Must be tech-savvy and able to learn new softwares quickly


LIKE TO HAVE QUALIFICATIONS:

  • Previous call centre experience
  • Previous government or banking experience


WHY SHOULD YOU WORK THERE? 

  • Opportunity for contract to convert into permanent role with Government of Alberta
  • Lots of room for growth (increased compensation, responsibilities, titles, etc)
  • (If converted) Extremely stable employer 
  • (If converted) Pension plan
  • (If converted) Government benefits plan
  • Great work environment with supportive leadership
  • Thorough training program & professional development