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Home Based Inbound Call Center Jobs in Alberta (NOW HIRING)

The Brick

Call Centre Supervisor

Edmonton, AB

CA$54K - CA$65K/yr

WELCOME HOME! As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily ... Support inbound and outbound calls during peak periods as needed Operational Leadership ...

The Brick

Call Centre Supervisor

Edmonton, AB

WELCOME HOME! As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily ... Support inbound and outbound calls during peak periods as needed Operational Leadership ...

The Brick

Inbound Manager

Calgary, AB · On-site

... centre! This position reports to the Director of Distribution. * Ensure staff members are properly ... Initiate and manage controls with regards to process flow in the Inbound Department; analyze ...

CannAmm

Call Attendant

Edmonton, AB · On-site

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant

Edmonton, AB

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant

Edmonton, AB

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant

Edmonton, AB

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant

Edmonton, AB

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant

Edmonton, AB

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

Renewal by Andersen

Inside Sales Agent

Calgary, AB · Remote

CA$66K/yr

Handle inbound and outbound calls * Follow a proven script while keeping conversations natural ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...

Renewal by Andersen

Inside Sales Agent

Red Deer, AB · Remote

CA$66K/yr

Handle inbound and outbound calls * Follow a proven script while keeping conversations natural ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...

Renewal by Andersen

Inside Sales Agent

Edmonton, AB · Remote

CA$66K/yr

Handle inbound and outbound calls * Follow a proven script while keeping conversations natural ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...

Canadian Blood Services

Donor Centre Manager

Lethbridge, AB · On-site

CA$114K - CA$135K/yr

Primarily an on-site role based at Canadian Blood Services donor centre located at 3735 Mayor Magrath Dr S, Unit 10, Lethbridge, Alberta. * Frequent use of communication devices and occasional ...

CannAmm

Call Attendant

Edmonton, AB

Phone (Queue) booking - Handle inbound/outbound calls to coordinate after hours testing requests ... Work from home * May need to be on-site for training if located in Edmonton, AB or North Bay, ON ...

CannAmm

Call Attendant

Edmonton, AB

Phone (Queue) booking - Handle inbound/outbound calls to coordinate after hours testing requests ... Work from home * May need to be on-site for training if located in Edmonton, AB or North Bay, ON ...

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Showing results 1-20

All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Alberta

Home Based Inbound Call Center information

See Alberta salary details

$8

$20

$50

How much do home based inbound call center jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for home based inbound call center in Alberta is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Home Based Inbound Call Center Agent, and why are they important?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are home based inbound call center jobs?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are some common challenges faced by home-based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.
What are the most commonly searched types of Inbound Call Center jobs in Alberta? The most popular types of Inbound Call Center jobs in Alberta are:
What cities in Alberta are hiring for Home Based Inbound Call Center jobs? Cities in Alberta with the most Home Based Inbound Call Center job openings:
Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Alberta as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 6% Part Time, and 2% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $41,774 per year, or $20.1 per hour.
Call Centre Supervisor

Call Centre Supervisor

The Brick

Edmonton, AB

CA$54K - CA$65K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 14 days ago

Key responsibilities

  • Lead, coach, and support a team of call centre agents to deliver consistent, high-quality customer service.

  • Train and onboard new hires, ensuring successful ramp-up and ongoing development.

  • Manage daily service levels, queues, and workflow to meet operational and customer expectations.

Job description

Looking for a leadership role where your skills help deliver exceptional customer experiences and open doors to future opportunities across Trans Global Service, The Brick, and LFL Group?

WELCOME HOME!

As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily operations of a call centre team focused on appliance repair and customer support.
This is a hands-on operations leadership role responsible for coaching agents, onboarding new hires, managing schedules, and driving service performance in a fast-paced environment.
This role is ideal for a call centre leader who is ready to take ownership of team performance, training, and day-to-day operations.

About Trans Global Service

Trans Global Service (TGS) is the service organization of LFL Group, Canada’s largest retailer of furniture, appliances, and electronics.
With more than 300 team members across Canada, TGS provides appliance and furniture repair, installation, and assembly services for LFL customers, manufacturers, extended warranty companies and consumers.



  • Lead, coach, and support a team of call centre agents to deliver consistent, high-quality customer service
  • Train and onboard new hires, ensuring successful ramp-up and ongoing development
  • Monitor KPIs and provide regular coaching and feedback to improve individual and team performance
  • Manage daily service levels, queues, and workflow to meet operational and customer expectations
  • Handle escalated customer and store issues to ensure timely and professional resolution
  • Identify service challenges and improvement opportunities; collaborate with leadership on process and training enhancements
  • Support inbound and outbound calls during peak periods as needed

Operational Leadership Responsibilities

  • Develop and maintain agent schedules to ensure adequate staffing levels and achievement of service targets
  • Process payroll and review timesheets to ensure accurate and timely compensation
  • Coordinate vacation requests, leaves of absence, and shift changes while maintaining operational requirements
  • Prepare performance reports and support service level reviews (internal and customer-facing)
  • Act as a key liaison between customers, internal teams, and field service operations

  • 1+ year of call centre or customer service experience required
  • Previous leadership, senior agent or coaching experience preferred
  • Strong communication skills (verbal and written)
  • Ability to coach, train, and develop employees in a fast-paced environment
  • Strong problem-solving skills and ability to manage competing priorities
  • Experience working with performance metrics and driving team results
  • Proficiency with MS Office and call centre systems
  • Flexibility to support some Saturday shifts on a rotational basis
  • Bilingual (English/French) is a strong asset

  • A flexible and comprehensive benefits package, including paid vacation, extended health/medical, dental, vision care, life and disability insurance, RRSP matching, subsidized transit passes and an on-site gym.
  • Work-life balance: our call centre is open Monday–Friday 7am – 5pm and Saturdays 7am – 3:30pm. This role is primarily weekday shifts with one Saturday per month on a rotational basis.
  • Modern workspace: brand-new office in NW Edmonton with natural light and collaborative spaces.
  • Career Growth: TGS opens a multitude of future career opportunities, both inside TGS as well as at The Brick and other LFL Group divisions. 
  • Employee discounts on TGS services, Brick products and with partner companies such as mobile phones, fitness centre, insurance, hotels, car rentals, auto service and many more.
  • Free Parking: on-site parking for your convenience.
  •  
At TGS, you’ll be part of a growing national service organization where strong leaders can make an immediate impact on team performance, customer experience, and operational results.
Apply today and take the next step in your leadership career with TGS and LFL Group.

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com

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