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Home Based Inbound Call Center Jobs in Alberta (NOW HIRING)

TWO MEN AND A TRUCK

Sales Representative

Edmonton, AB · On-site

$18 - $20/hr

Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred ... Prior call center experience is considered an asset * Excellent customer service skills (friendly ...

Aramark

Dietary Worker

Edmonton, AB

Job Responsibilities • Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained. • ...

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Home Based Inbound Call Center information

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How much do home based inbound call center jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for home based inbound call center in Alberta is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Home Based Inbound Call Center Agent, and why are they important?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are home based inbound call center jobs?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are some common challenges faced by home-based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.
What are the most commonly searched types of Inbound Call Center jobs in Alberta? The most popular types of Inbound Call Center jobs in Alberta are:
What cities in Alberta are hiring for Home Based Inbound Call Center jobs? Cities in Alberta with the most Home Based Inbound Call Center job openings:
Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Alberta as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 6% Part Time, and 2% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $41,774 per year, or $20.1 per hour.
Sales Representative

Sales Representative

TWO MEN AND A TRUCK

Edmonton, AB • On-site

$18 - $20/hr

Other

Medical, Dental, Vision

Posted 29 days ago

Two Men and a Truck rating

4.8

Company rating: 4.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

22nd of 28 rated removal and storage companies

Job description

Job Responsibilities

  • Sales.
  • Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services
  • Sells TWO MEN AND A TRUCK services (moves, packs, storage, load only, unload only etc.) and products (boxes, packing supplies etc.) to customers
  • Asks open-ended, probing questions to determine customer requirements and expectations
  • Directly and accurately inputs information into "Movers Who Care" software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
  • Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
  • Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
  • Complies with federal, provincial, and local legal requirements when scheduling moving services and staff
  • Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections
  • Prepares all move-related paperwork and documents on a daily basis
  • Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints
  • Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
  • May assist management with scheduling and tracking of movers and drivers in accordance with move requirements
  • May prepare various reports for management as well as gather research and statistics
  • May prepare proposals, letters, mass mailings, and other miscellaneous correspondence
  • May participate in various marketing activities including networking, direct mail and charitable move coordination
  • Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays
  • Ability to work under pressure
  • All other duties as assigned

Job Requirements

Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!

  • High school diploma or equivalent is required. College or Bachelor's degree an asset
  • A minimum of one year sales experience is required
  • A minimum of one year customer service and/or office experience is required
  • Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred
  • Prior call center experience is considered an asset
  • Excellent customer service skills (friendly, courteous and helpful)
  • Effective listening and communication skills
  • Good grammar, voice and diction
  • Good organizational and time management skills
  • Ability to analyze and solve problems effectively
  • Accurate; consistent attention to detail
  • Demonstrated understanding and application of effective selling strategies and techniques
  • Confidence to initiate customer contact, and comfortable asking for the sale
  • Strong team player who works productively with a wide range of people and personalities
  • Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
  • Basic computer and keyboarding skills
  • Able to perform basic business math
  • Able to present a professional image at all times to customers and vendors
  • Able to multi-task and work in a fast-paced work environment, and under pressure
  • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
  • Bilingual is a plus
  • Good team player
  • Good social media skills
  • Authorized to work in Canada
Work schedule
  • 8 hour shift
  • Weekend availability
Supplemental pay
  • Tips
  • Bonus pay
Benefits
  • Health insurance
  • Dental insurance
  • Employee discount
  • Paid training
  • Vision insurance

What Two Men and a Truck employees say

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