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Home Based Inbound Call Center Jobs in Alberta (NOW HIRING)

Aramark

Dietary Worker

Edmonton, AB · On-site

CA$18.33/hr

Job Responsibilities • Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained. • ...

Aramark

Dietary Worker

Calgary, AB

CA$16.27 - CA$18.27/hr

Job Responsibilities • Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained. • ...

Aramark

Dietary Worker

Edmonton, AB

CA$18.36 - CA$20.80/hr

Job Responsibilities • Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained. • ...

Aramark

Dietary Worker

Lethbridge, AB · On-site

CA$15/hr

Job Responsibilities • Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained. • ...

Aramark

Dietary Worker

Brooks, AB

Job Responsibilities • Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained. • ...

Aramark

Dietary Worker Full-Time

Cochrane, AB

CA$15 - CA$18/hr

Job Responsibilities • Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained. • ...

Aramark

Dietary Worker

Edmonton, AB · On-site

Job Responsibilities • Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained. • ...

Aramark

Dietary Worker

Strathmore, AB · On-site

CA$15 - CA$15.50/hr

Job Responsibilities • Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained. • ...

TWO MEN AND A TRUCK

Sales Representative

Edmonton, AB

$18 - $20/hr

Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred ... Prior call center experience is considered an asset * Excellent customer service skills (friendly ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Alberta

Home Based Inbound Call Center information

See Alberta salary details

$8

$20

$50

How much do home based inbound call center jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for home based inbound call center in Alberta is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Home Based Inbound Call Center Agent, and why are they important?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are home based inbound call center jobs?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are some common challenges faced by home-based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.
What are the most commonly searched types of Inbound Call Center jobs in Alberta? The most popular types of Inbound Call Center jobs in Alberta are:
What cities in Alberta are hiring for Home Based Inbound Call Center jobs? Cities in Alberta with the most Home Based Inbound Call Center job openings:
Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Alberta as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 6% Part Time, and 2% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $41,774 per year, or $20.1 per hour.

BDC Representative, Service

Kaizen Automotive Group

Calgary, AB • On-site

CA$30K - CA$40K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 25 days ago

Key responsibilities

  • Respond promptly to inbound service inquiries via phone, email, and online channels.

  • Schedule service appointments efficiently, ensuring alignment with shop capacity and customer needs.

  • Conduct outbound calls for service reminders, follow-ups, recalls, and promotional campaigns.

Job description

Brand Statement

Rev Up Your Career at Universal Ford Lincoln in Calgary, Alberta!

Join a team where progress isn't just a goal, it's the culture we live and breathe. As part of a family-owned and operated automotive group, Universal Ford Lincoln embraces Kaizen -'continuous improvement'- as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Universal Ford Lincoln, you'll step into a fastpaced, forwardthinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Universal Ford Lincoln is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. FullTime employees enjoy a robust benefits package, including:

Competitive Compensation Dental & Extended Health Coverage Company Pension Paid Time Off Life & Disability Insurance Employee & Family Assistance Programs Vehicle Purchase & Service Discounts Paid Professional Development CompanyWide Appreciation Events And SO MUCH MORE!

Overview

Position Summary 

The BDC (Business Development Centre) Representative, Service at Kaizen Automotive is responsible for managing inbound and outbound customer communications related to service and maintenance appointments. This role plays a key part in delivering an exceptional customer experience by ensuring timely scheduling, proactive follow-ups, and effective communication. The BDC Representative supports service department performance by improving appointment retention, maximizing shop utilization, and strengthening customer relationships. 

Responsibilities and Qualifications

Key Responsibilities 

  • Respond promptly to inbound service inquiries via phone, email, and online channels
  • Schedule service appointments efficiently, ensuring alignment with shop capacity and customer needs
  • Conduct outbound calls for service reminders, follow-ups, recalls, and promotional campaigns
  • Communicate clearly with customers regarding service offerings, maintenance schedules, and appointment details 
  • Accurately record all customer interactions, appointments, and follow-up activities in the CRM and scheduling systems
  • Follow standardized scripts and processes to ensure consistent and high-quality customer interactions
  • Confirm upcoming appointments and work to improve show rates and customer retention
  • Collaborate with Service Advisors and Managers to ensure a smooth and accurate handoff of customer information 
  • Support service retention initiatives by maintaining regular customer contact and engagement 
  • Meet or exceed key performance indicators (KPIs) such as response time, appointment booking rates, and customer satisfaction
  • Stay informed on dealership services, promotions, and maintenance recommendations
  • Maintain a professional, customer-focused approach in all interactions 
  • All other duties assigned by leadership

 Qualifications 

  • High school diploma or equivalent; post-secondary education is considered an asset
  • 1-3 years of experience in customer service, call center, or automotive service environments
  • Strong communication skills, both verbal and written 
  • Customer-focused mindset with a commitment to providing excellent service
  • Ability to handle a high volume of calls and manage multiple tasks simultaneously
  • Strong organizational skills with attention to detail
  • Ability to work effectively in a fast-paced, team-oriented environment
  • Familiarity with CRM systems and service scheduling tools is preferred
  • Positive attitude, reliability, and a willingness to learn
  • Ability to work flexible hours, including evenings and weekends as needed 

INDCHO

Posted Salary RangeCAD $30,000.00 - CAD $40,000.00 /Yr.Employment Type: FULL_TIME

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