Newark, NJ · On-site
$48 - $50/hr
Senior Developer/Software Engineer (Genesys) Location: Newark, NJ Technical Skills Required ... Experience in AWS Lex & Lambda for development of ChatBot 4+ years of IVR Applications and Advanced ...
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Newark, NJ · On-site
$48 - $50/hr
Senior Developer/Software Engineer (Genesys) Location: Newark, NJ Technical Skills Required ... Experience in AWS Lex & Lambda for development of ChatBot 4+ years of IVR Applications and Advanced ...
Charlotte, NC · On-site
Configure and troubleshoot Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience with Genesys Framework including IVR development ...
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Charlotte, NC · On-site
Configure and troubleshoot Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience with Genesys Framework including IVR development ...
Boston, MA · On-site
... IVR Skill Based Routing Call Back Queuing Agent Desktop etc Genesys SME Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions This isnt necessarily a ...
Boston, MA · On-site
... IVR Skill Based Routing Call Back Queuing Agent Desktop etc Genesys SME Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions This isnt necessarily a ...
Columbus, OH · On-site
$90K - $110K/yr
Genesys Tech Lead The Genesys & Aspect Technology Lead / Developer will play a critical role in ... Lead solution design and architecture for IVR, ACD, routing, and omnichannel systems. Participate ...
Columbus, OH · On-site
$90K - $110K/yr
Genesys Tech Lead The Genesys & Aspect Technology Lead / Developer will play a critical role in ... Lead solution design and architecture for IVR, ACD, routing, and omnichannel systems. Participate ...
Cincinnati, OH · On-site
$55/hr
Job Title Senior Genesys Cloud Engineer Client Confidential Location Worthington, OH/Cincinnati, OH ... Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
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Cincinnati, OH · On-site
$55/hr
Job Title Senior Genesys Cloud Engineer Client Confidential Location Worthington, OH/Cincinnati, OH ... Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
... Temp-to-Hire. In addition, our industry expertise and knowledge within financial services ... IVR Business System Analyst Job Location: Torrance, CA Job Type: Permanent Full Time Description:
... Temp-to-Hire. In addition, our industry expertise and knowledge within financial services ... IVR Business System Analyst Job Location: Torrance, CA Job Type: Permanent Full Time Description:
I have an opportunity for " Genesys Developer " _ (Malvern, PA - HYBRID )" and I am looking for a ... Genesys Cloud Architect Development experience in IVR and routing- Integration with external ...
I have an opportunity for " Genesys Developer " _ (Malvern, PA - HYBRID )" and I am looking for a ... Genesys Cloud Architect Development experience in IVR and routing- Integration with external ...
... Temp-to-Hire. In addition, our industry expertise and knowledge within financial services ... and Genesys Call Routing system Strong technical, logical, and analytical skills. Strong team ...
... Temp-to-Hire. In addition, our industry expertise and knowledge within financial services ... and Genesys Call Routing system Strong technical, logical, and analytical skills. Strong team ...
... and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for ... DevOps tools such as Terraform/Archy. • Strong troubleshooting, multitasking, and analytical ...
... and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for ... DevOps tools such as Terraform/Archy. • Strong troubleshooting, multitasking, and analytical ...
... and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for ... DevOps tools such as Terraform/Archy. • Strong troubleshooting, multitasking, and analytical ...
... and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for ... DevOps tools such as Terraform/Archy. • Strong troubleshooting, multitasking, and analytical ...
... Temp-to-Hire. In addition, our industry expertise and knowledge within financial services ... Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI). Must have skills:
... Temp-to-Hire. In addition, our industry expertise and knowledge within financial services ... Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI). Must have skills:
Durham, NC · On-site
Genesys Call Center Engineer Job Details The Contact Center Engineer is accountable for the ... In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on ...
Durham, NC · On-site
Genesys Call Center Engineer Job Details The Contact Center Engineer is accountable for the ... In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on ...
San Antonio, TX · On-site
$55 - $60/hr
Genesys Cloud CX - Admin, Developer, Analyst & Architect Location: San Antonio, TX (On-site ... IVR & Flow Development: Develop and maintain IVR workflows using Genesys Architect. Update and ...
San Antonio, TX · On-site
$55 - $60/hr
Genesys Cloud CX - Admin, Developer, Analyst & Architect Location: San Antonio, TX (On-site ... IVR & Flow Development: Develop and maintain IVR workflows using Genesys Architect. Update and ...
Phoenix, AZ · On-site
The Genesys Administrator will be responsible for the administration and engineering of Genesys ... Proficiency in IVR and call flow design (Architect). * Experience with ACD routing and queue ...
Phoenix, AZ · On-site
The Genesys Administrator will be responsible for the administration and engineering of Genesys ... Proficiency in IVR and call flow design (Architect). * Experience with ACD routing and queue ...
Austin, TX · On-site +1
$54.25 - $72.75/hr
Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans ... Developer Certification * Genesys Cloud CX: Quality Management Certification * Knowledge of IP ...
Austin, TX · On-site +1
$54.25 - $72.75/hr
Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans ... Developer Certification * Genesys Cloud CX: Quality Management Certification * Knowledge of IP ...
Newark, NJ · On-site
$68 - $86.50/hr
Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or ... Strong understanding of IVR, omnichannel routing, integrations, and compliance. * Experience ...
Newark, NJ · On-site
$68 - $86.50/hr
Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or ... Strong understanding of IVR, omnichannel routing, integrations, and compliance. * Experience ...
Cary, NC · On-site
$58.75 - $80.50/hr
The architect will collaborate with business stakeholders, developers, and IT teams to ensure ... Configure Genesys Cloud CX components including IVR, ACD, call routing, workforce engagement, and ...
Cary, NC · On-site
$58.75 - $80.50/hr
The architect will collaborate with business stakeholders, developers, and IT teams to ensure ... Configure Genesys Cloud CX components including IVR, ACD, call routing, workforce engagement, and ...
Fort Mill, SC · On-site
... like Genesys, Avaya, Cisco, and Twilio. Able to interpret IVR design documents and call flow ... & DevOps: Strong foundation in test strategy, defect triage, and CI/CD integration. Comfortable ...
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Fort Mill, SC · On-site
... like Genesys, Avaya, Cisco, and Twilio. Able to interpret IVR design documents and call flow ... & DevOps: Strong foundation in test strategy, defect triage, and CI/CD integration. Comfortable ...
Chicago, IL · On-site +1
$60.25 - $82.25/hr
Genesys Cloud CX Engineer (Consultant) Voyage Advisory | Remote (U.S.) with up to 20% travel to ... Build and enhance IVR/IVA solutions , including AI and speech-enabled capabilities * Translate ...
Chicago, IL · On-site +1
$60.25 - $82.25/hr
Genesys Cloud CX Engineer (Consultant) Voyage Advisory | Remote (U.S.) with up to 20% travel to ... Build and enhance IVR/IVA solutions , including AI and speech-enabled capabilities * Translate ...
Chicago, IL · Remote
$60 - $81.75/hr
Genesys Cloud CX Engineer (Consultant) Voyage Advisory | Remote (U.S.) with up to 20% travel to ... Build and enhance IVR/IVA solutions , including AI and speech-enabled capabilities * Translate ...
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Chicago, IL · Remote
$60 - $81.75/hr
Genesys Cloud CX Engineer (Consultant) Voyage Advisory | Remote (U.S.) with up to 20% travel to ... Build and enhance IVR/IVA solutions , including AI and speech-enabled capabilities * Translate ...
$19.71 - $24.89
3% of jobs
$24.89 - $30.07
3% of jobs
$30.07 - $35.25
2% of jobs
$35.25 - $40.43
0% of jobs
$40.43 - $45.61
3% of jobs
$45.61 - $50.79
13% of jobs
$51.11 is the 25th percentile. Wages below this are outliers.
$50.79 - $55.97
13% of jobs
The median wage is $59.05 / hr.
$55.97 - $61.15
22% of jobs
$65.30 is the 75th percentile. Wages above this are outliers.
$61.15 - $66.32
20% of jobs
$66.32 - $71.50
19% of jobs
$71.50 - $76.68
2% of jobs
$19
$57
$76
$48 - $50/hr
Contractor
Posted 24 days ago
Job Title: Contact Center Platform Engineer (Genesys)
Role: Senior Developer/Software Engineer (Genesys)
Location: Newark, NJ
Technical Skills Required: Genesys Cloud, AWS Lex, Lambda, NodeJS/ Python
Experience Required:
5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)
2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.
Experience in AWS Lex & Lambda for development of ChatBot
4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience
4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python
Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc
Experience integrating with CRM apps including SalesForce and ServiceNow is a plus
Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.
Agile knowledge with SAFe or NWOW framework is preferred
Experience involving digital transformation activities in large organization is a plus
Bachelor’s in Computer Science or related fields
Roles & Responsibilities:
Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.
Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)
Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting
Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills
Sourced by ZipRecruiter
It services
51 - 200 Employees
Somerset, NJ, US
1994
