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Event Staff– Seasonal

San Jose CA  | Seasonal | Sept - Nov

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

As a Seasonal Event Staff Member, you're the energy behind the experience. From the moment guests arrive to the second they leave, you'll keep the crowd moving, the atmosphere electric, and every interaction memorable. This role is fast-paced, guest-facing, and essential to what makes Thirteenth Floor's attractions run flawlessly night after night.

Guest Flow & Crowd Management

• Guide guests through queue lines, entrances, and exits, keeping traffic moving efficiently and wait times to a minimum

• Proactively identify and address bottlenecks before they impact the guest experience

• Implement crowd management strategies that balance safety, pacing, and atmosphere

Guest Experience & Customer Service

• Deliver friendly, high-energy interactions at every touchpoint—answering questions, setting expectations, and keeping guests excited

• Resolve guest concerns quickly and professionally, turning friction into a positive moment

• Maintain the immersive atmosphere that defines the Thirteenth Floor experience throughout every shift

Event Operations

• Assist with event setup and teardown, ensuring all areas are clean, organized, and show-ready

• Support props, décor, and effects upkeep in coordination with production and technical staff

• Adapt to special event needs as they arise, stepping in wherever the team needs support

Safety & Communication

• Stay alert for safety hazards and report concerns to management immediately

• Support security personnel in maintaining a safe environment for guests and staff

• Respond calmly and effectively in emergency situations following established protocols

• Communicate clearly with actors, managers, and fellow staff to ensure seamless nightly operations

• Must be 18 years of age or older at time of hire

• Must be legally authorized to work in the United States (employment eligibility verified through E-Verify)

• Availability to work evenings, weekends, and holidays throughout the event season—non-negotiable

• Comfortable in dark, loud, high-energy environments with strobe effects, fog, and close guest interaction

• Positive attitude, strong communication skills, and a team-first mindset

• Ability to stay calm and focused in fast-paced, high-volume situations

Hourly Rate: $21.00 hr 
Employment Type: Seasonal/Temporary
Expected Season Duration: Late September – Early November 2026
Work Schedule: Evenings, weekends, and holidays required during operational season

This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.

Pursuant to California SB 1162, the hourly pay rate for this position is listed above. Thirteenth Floor Entertainment Group will not request or consider salary history in making compensation decisions.

Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.

Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws, including the California Fair Employment and Housing Act (FEHA). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, age, or any other characteristic protected by law.

Thirteenth Floor Entertainment Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act (AB 1008). You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made.

Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting hr@thirteenthfloor.com

Pursuant to the California Consumer Privacy Act (CCPA), applicants are entitled to know what personal information is collected during the hiring process and how it is used. To review our Applicant Privacy Notice, visit [link] or contact HR at the email above.

Applicant Privacy Notice – California Residents

In connection with your application for employment, Thirteenth Floor Entertainment Group ("TFEG") collects personal information about applicants as permitted and required by law. The categories of personal information we may collect include: identifiers (such as name, address, email, and phone number); professional and employment-related information (such as work history, references, and qualifications); education information; and background check information where applicable and permitted. This information is collected for the purpose of evaluating your candidacy, processing your application, and fulfilling our legal obligations as an employer. We do not sell applicants' personal information. Personal information collected during the hiring process is retained in accordance with applicable law and our internal data retention policies. If you have questions about how your personal information is collected or used, please contact Human Resources at hr@thirteenthfloor.com.