Program Assistant II
Madison, WI · On-site
$13 - $16.10/hr
This is a temporary contract assignment. If you meet the qualifications listed below and are ... Review, analyze, and process medical cost disputes related to worker's compensation claims.
Program Assistant II
Madison, WI · On-site
$13 - $16.10/hr
This is a temporary contract assignment. If you meet the qualifications listed below and are ... Review, analyze, and process medical cost disputes related to worker's compensation claims.
Temporary Dispute Analyst information
What is the difference between Temporary Dispute Analyst vs Customer Service Representative?
| Aspect | Temporary Dispute Analyst | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer related certifications | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Office setting, financial or banking industry, often in collections or dispute resolution teams | Call centers, retail, or service industry environments, interacting directly with customers |
| Employer & Industry Usage | Financial institutions, banks, credit card companies | Retail stores, telecom companies, service providers |
While both roles involve communication skills and customer interaction, a Temporary Dispute Analyst specializes in resolving financial disputes and analyzing account issues, often within banking or credit industries. In contrast, a Customer Service Representative handles general customer inquiries and support across various industries. The roles differ mainly in their focus and industry-specific tasks, though they share foundational skills.
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Job description
About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Job Summary:
Tryfacta is seeking a Program Assistant II for our client in Madison, WI 53703. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!
Position Title: Program Assistant II
Location: Madison, WI 53703
Duration: 6 Months (06/29/2026 - 12/30/2026)
Work Schedule: Monday - Friday, 7:45 AM - 4:30 PM
Pay rate: $13.00-$16.10/hr
Responsibilities for this position include, but are not limited to:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Job Summary:
Tryfacta is seeking a Program Assistant II for our client in Madison, WI 53703. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!
Position Title: Program Assistant II
Location: Madison, WI 53703
Duration: 6 Months (06/29/2026 - 12/30/2026)
Work Schedule: Monday - Friday, 7:45 AM - 4:30 PM
Pay rate: $13.00-$16.10/hr
Responsibilities for this position include, but are not limited to:
- They will be working with medical billing and records which can be complex.
- Review, analyze, and process medical cost disputes related to worker's compensation claims.
- Investigate disputes regarding reasonableness of medical fees and pharmacy fee schedules.
- Gather additional information from employers, insurers, employees, attorneys, and medical providers.
- Utilize databases and systems to track disputes, claims, and case progress.
- Prepare draft orders and documentation in accordance with applicable laws and regulations.
- Assist in preparing cases for review related to medical necessity disputes.
- Strong written and verbal communication skills.
- Knowledge of customer service, dispute resolution, and investigative techniques.
- Ability to interpret statutes, rules, and medical documentation.
- Proficiency in Microsoft Office and working with databases.
- Basic math skills and attention to detail.
- Ability to work independently and in a team environment.
- Knowledge of medical terminology and healthcare coding is preferred.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.