Temporary Customer Service Jobs in Maple Ridge, BC

Aviso Wealth:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We are looking to fill an opening for a Product Owner to join the Client Experience, Marketing, and Communications (CXMC) team for 12 months.

Reporting to the Supervisor, the Product Owner is responsible for managing the product backlog and will work closely with our skilled Delivery Teams to bring the product vision to life. The Product Owner ensures the delivery team’s work is maximized in obtaining the highest value for the product, so our customers don’t simply use our products; they choose to do business with us each day because our product experience is intuitive and a pleasure to use.

In this role, you will actively cultivate strategic partnerships, positioning our organization as a trusted advisor and partner and you will put the clients' needs at the forefront and seek data to truly understand how our customers want to engage with our product. Your focus will be on getting things done and delivering high-quality solutions that exceed expectations. You will foster collaboration and work harmoniously with cross-functional teams; building trust and encouraging inclusion. You will lead your team towards peak performance, providing regular coaching, removing roadblocks, and providing the resources necessary for their success.

As oneaviso:

• We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

• We Dare –You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

• We Share – You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

• We Deliver – You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

• Draft product briefs that define objectives, strategies, and expected results
• Leverage data to make informed decisions about the product's direction to align with business goals
• Engage with stakeholders during visioning and concept development of the product, ensuring their input is considered, their expectations are managed, progress is reported, and concerns are addressed
• Perform discovery on relevant topics to gather information for requirements, initiating or advancing analysis efforts to inform product decisions
• Assess and prioritize stories, epics, and themes to align the team's work with the product strategy
• Manage the product backlog, plan iterations, and elaborate on user stories to provide the development team with clear and actionable tasks
• Take responsibility for the delivery of new features and updates, managing dependencies, mitigating risks, and ensuring the development team understands items in the backlog
• Implement user-centric decision making by balancing user needs, IT constraints, and relationships with external partners to prioritize activities that maximize user value
• Look for ways to continuously improve the product and enhance the customer’s experience through user feedback, performance data, and industry trends

Requirements

Your experience and skills:

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field is preferred
• Service Centre Experience –Preference will be given to candidates who have worked with CRM, Telephony (Genesys) and/or Chat
• Certifications in Product Ownership or Management, such as Certified Scrum Master or Certified Scrum Product Owner are preferred
• 2+ years' experience as a Product Owner or Manager, ideally in a fast-paced, Agile development environment
• Experience in the Wealth/Investment industry or experience with similar products is preferred
• High digital savviness and comfort with a range of software, including MS Office Suite, SQL/Oracle database, Power BI, Smartsheet, Azure DevOPS, Google Analytics, MIRO, and Figma
• In-depth knowledge of Agile process and principles and experience with prioritization methods like Value vs Effort and RICE
• Creative thinker with a vision and ability to conceptualize innovative solutions and features
• Outstanding communication, presentation, and leadership skills and the ability to clearly articulate product vision and strategy
• Fluent communication skills in English are required and bilingual skills in French are an asset
• Excellent organizational and time management skills to manage multiple priorities and deadlines
• Strong analytical and problem-solving abilities
• Strong collaboration and experience working with cross-functional teams
• Understanding of end-to-end customer experience integration and dependencies

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $70 - $85/HR CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.