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Enrollment Counselor (Temporary) - Enrollment Management Group
Salary: Commensurate with experience
Benefits: Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status: Full-time temporary (35hours per week)
Hours: 12pm - 8pm weekdays; 9am-1pm Saturdays 1x/month perperson/in-person
Position Number: 242407/10-1119
FLSA Status: Exempt
POSITION SUMMARY:
The Enrollment Counselor is responsible for guidingprospective students through the enrollment process, from initial inquiry toregistration completion. This role requires strong communication skills,customer service orientation, and the ability to connect with prospectivestudents to understand their unique needs and goals. As an EnrollmentCounselor, you'll be instrumental in guiding students to their educationaljourney. This role primarily involvessupport and detailed management of the student recruitment, admissions, andenrollment processes, providing comprehensive advising from the point ofinquiry to enrollment. You will be a key contributor to meeting our enrollmentgoals and upholding the institution's commitment to educational excellence.
Note: This is a temporary position.
DUTIESAND RESPONSIBILITIES:
Admissions andRecruitment Support - Provide inbound and outbound communication fromprospective students and their families, ensuring strong customer service andconsultative student recruitment with the goal of making Duquesne the student'sfirst university choice. Support the admissions and enrollment processes,including but not limited to reading applications, making admissions decisions,supporting events and campus visits. Proactively respond and outreach to,engage and follow up with interested prospective students and re-admittedstudents, understanding their needs and aligning them with suitable programs.
Database Management: Keep track of studentinteractions and progress using institutional CMR and database systems.
Presentations & Meetings: Give general informationsession presentations to groups of students and families visiting campus, andconduct 1:1 individual meetings to provide consultative recruitment and assiststudents by providing information about the university, admissions, andacademic programs. Abilityto work evenings until 8pm and occasional weekend work required.
Goal Achievement: Using your talents and problem-solving skills, recommend ways to helpmeet specific enrollment targets, analyzing data to develop strategies forimproved performance.
Achieve monthly goals for campus visits, contactedprospects, completed applications, and semester based closed enrollments on asemester-basis.
InterdepartmentalCollaboration. Coordinate with other departments, including financial aid,registrar, and academic advising, to ensure a seamless student experience.
Completes other duties as assigned.
REQUIREMENTS:
Minimum qualifications:
High School Diploma or equivalent.
1 - 2years' experience in customer relations, sales, higher education, particularlyin admissions, financial aid, student accounts, or advising and registration orrelated fields.
Familiaritywith academic programs and offerings.
Proficientin using technology for communication and data management.
Note: Experience in higher education admissions office,managing student ambassador groups, and/or with event planning can substitutefor experience/education requirements.
Preferredqualifications:
Associate's degree in business or related field from an accredited institution.
Familiarity with Slate and Bannerpreferred.
Alternately, thesuccessful candidate may possess any equivalent combination of experience andtraining, which provides the knowledge, skills and abilities required toperform the essential job functions. This includes, but is not limited to, thefollowing:
Strongcommunication skills: Articulate, active listening and tailored messaging.
Collaboration:Effective in cross-functional teamwork.
Strongorganizational skills: Detail-orientedwith a problem-solving mindset.
Timemanagement: Ability to multitask andwork effectively under pressure.
Guidance:Advising, supporting student goals.
Persuasion: Overcoming objections, gaining commitment.
Compliance:Understanding applicable regulations.
Professionaldemeanor and student-focused approach.
Knowledgeof PC and Microsoft Office Software; familiarity with Slate and Bannerpreferred.
Maintainstrict confidentiality of sensitive information.
Abilityto make decisions in accordance with established policies.
Engagein continuous improvement of processes and practices.
Abilityto be proactive, strategic and deadline-oriented in a complex organization.
Professionaldemeanor with the ability to deal with people in a courteous and tactful mannerregardless of circumstances.
Abilityto work overtime and some weekends during peak application receipt andprocessing periods.
Motivationto work harmoniously with a diverse group of highly qualified team members.
Ability toestablish and maintain effective working relationships with the UniversityCommunity.
Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.
APPLICATIONINSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.