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Job Title: Field IT Support Engineer (IMAC & Infrastructure)
Role Overview
We are seeking a versatile Field IT Support Engineer to provide comprehensive operational support and execute Install, Move, Add, and Change (IMAC) requests across our corporate office and remote facility locations. You will serve as the primary on-site technical resource responsible for implementing, supporting, and repairing desktop devices, software applications, telephony systems, and network hardware.
This is a dynamic, high-mobility role that requires hands-on technical expertise and flexibility. You will handle everything from physical hardware relocations and peripheral repairs to server platform support and emergency troubleshooting. If you are a customer-focused IT professional who thrives in a fast-paced field environment, enjoys solving complex hardware/software challenges, and is comfortable with rotational travel and on-call schedules, we want to hear from you.
Key Responsibilities
Deployment & IMAC Operations
• Infrastructure Relocation: Execute physical relocations, installations, and configurations of IT infrastructure devices (workstations, peripheral hardware, IP phones, network routers, and specialized terminals) as specified in service requests.
• Lifecycle Support: Manage end-to-end support for desktop devices, software applications, and multi-platform server environments, ensuring high availability and minimal downtime.
• Break-Fix Resolution: Perform diagnostics, troubleshooting, and repairs for hardware, software, and network connectivity issues across office and remote operational sites.
Collaboration & Field Scheduling
• Operational Readiness: Participate in scheduled off-hours maintenance, weekend work, and rotating on-call support to ensure continuous infrastructure uptime.
• Technical Communication: Interface effectively with end-users and project teams, translating technical troubleshooting steps into clear, concise updates. Maintain meticulous service request documentation.
• Process Alignment: Apply established technical processes and security guidelines to meet business needs across diverse operational environments.
Qualifications & Requirements
Minimum Qualifications
• Education & Experience: 2 to 4 years of formal IT training, or 3+ years of equivalent hands-on enterprise IT experience.
• Certifications: CompTIA A+ Certification is highly preferred.
• Technical Mastery:
oSolid foundation in Windows workstations, advanced troubleshooting (hardware and software), and peripheral management.
oBasic working knowledge of networking concepts, server platforms, telecommunication systems, and enterprise productivity suites (Microsoft Office/Outlook).
• Flexibility: Must be willing and able to travel, work weekends, handle off-hour shifts, and participate in on-call rotations as required by operational demands.
Preferred Attributes
• Direct field support experience within high-throughput, mission-critical environments (such as transportation, logistics, or multi-site retail/operations).
• Excellent verbal and written communication skills with a proven ability to manage client expectations on-site.
• Self-motivated and well-organized with a strong sense of accountability and problem-solving initiative.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Perry
Branch Phone:
(909) 244-1777
Location:
Houston, TX