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Temp Remote Complaint Handling Jobs (NOW HIRING)

Lancesoft INC

Complaint Determination Associate

Acton, MA · Remote

$30 - $33/hr

Remote * Duration :4+ Months Position Overview * The Complaint Determination Associate will work ... Performs other complaint handling responsibilities as required Required Leadership/Interpersonal ...

HonorVet Technologies

Vigilance Writer

Acton, MA · Remote

Fully Remote Job Duration: 03 Months * The Global Product Monitoring Vigilance Report Writer ... Serve as a subject matter expert for post-market and complaint handling regulatory questions and ...

Abbott

Remote Care, Technician I

Pleasanton, CA · On-site +1

The Remote Care Technician I Provides technical and applications support for Division capital ... complaint handling, failure investigation, trend analysis, and tracking of quality actions in ...

Abbott

Remote Care, Technician I

Pleasanton, CA · On-site +1

The Remote Care Technician I Provides technical and applications support for Division capital ... complaint handling, failure investigation, trend analysis, and tracking of quality actions in ...

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Temp Remote Complaint Handling information

What is the difference between Temp Remote Complaint Handling vs Temp Remote Customer Service Representative?

AspectTemp Remote Complaint HandlingTemp Remote Customer Service Representative
CredentialsBasic customer service skills, communication skillsBasic customer service skills, communication skills
Work EnvironmentRemote, handling complaints and issuesRemote, assisting customers with inquiries
Industry UsageCommon in insurance, tech, retailCommon across various industries like retail, telecom
Search IntentCompare complaint handling rolesFind customer service roles

Temp Remote Complaint Handling and Temp Remote Customer Service Representative roles both require strong communication skills and are performed remotely. Complaint handling focuses on resolving issues and managing escalations, while customer service representatives assist with general inquiries. Both roles are prevalent across industries like retail, tech, and insurance, but complaint handling emphasizes problem resolution, making it more specialized.

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Complaint Determination Associate

Complaint Determination Associate

Lancesoft INC

Acton, MA • Remote

$30 - $33/hr

Contractor

Posted 19 days ago

Job description

JOB SUMMARY

Worker Arrangement

  • Remote
  • Duration :4+ Months

Position Overview

  • The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process. They will follow established global regulations and processes for complaint determination

Responsibilities

  • Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
  • Assign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling process
  • Assign cases, containing non-complaint feedback, with an appropriate category to allow for better trending and reporting activities
  • Reassess inquiry records when new information is received
  • Performs other complaint handling responsibilities as required

Required Leadership/Interpersonal Skills & Behaviors

  • Ability to handle team interpersonal conflicts and find an acceptable resolution
  • Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
  • Ability to organize and judge priorities.
  • Strong attention to detail.
  • Ability to work in a team environment

Required Skills and Competencies

  • Solid understanding of QSR and/or ISO 13485 preferred
  • Demonstrated knowledge of Microsoft Office
  • Working knowledge of complaint handling functions of a medical device company preferred
  • Working understanding of TrackWise and SalesForce CRM preferred
  • Effective written and verbal communication skills
  • Ability to generate and maintain accurate records

Education and Experience

  • Experience in medical device complaint handling, or related field preferred

Additional Information

  • Travel is estimated at <5% but will flex depending on business needs.

Company Description

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
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About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

Social media

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