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Temp Remote Complaint Handling Jobs (NOW HIRING)

Calyxo

Manager, Complaint Analyst - Remote, USA

Prepare and present metrics related to the Complaint Handling process including complaint ... Remote (within California) * Travel: Ability to travel up to 10%. Overnight domestic and/or ...

Actalent

Quality Assurance Associate

Sturtevant, WI · Remote

Provide technical support and remote troubleshooting guidance to users and customers as needed ... Experience with complaint handling processes, including documentation, investigation, and closure.

InspireMD

Field Clinical Specialist

Morristown, NJ · Remote

$80K - $87K/yr

Field Clinical Specialist - (Morristown) Remote/Field role InspireMD is a dynamic growing company ... Support FDA inspections and audits, ensuring that all regulatory and complaint handling ...

InspireMD

Field Clinical Specialist

Atlanta, GA · Remote

$75K - $81K/yr

Field Clinical Specialist Remote/Field role InspireMD is a dynamic growing company focused on ... Support FDA inspections and audits, ensuring that all regulatory and complaint handling ...

USAA

Member Relations Advisor Lead

Colorado Springs, CO · On-site +1

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... of complaint handling. * Applies expert knowledge for strategic and operational planning and ...

New

USAA

Member Relations Advisor Lead

San Antonio, TX · On-site +1

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... of complaint handling. * Applies expert knowledge for strategic and operational planning and ...

New

USAA

Member Relations Advisor Lead

Tampa, FL · On-site +1

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... of complaint handling. * Applies expert knowledge for strategic and operational planning and ...

New

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Temp Remote Complaint Handling information

What is the difference between Temp Remote Complaint Handling vs Temp Remote Customer Service Representative?

AspectTemp Remote Complaint HandlingTemp Remote Customer Service Representative
CredentialsBasic customer service skills, communication skillsBasic customer service skills, communication skills
Work EnvironmentRemote, handling complaints and issuesRemote, assisting customers with inquiries
Industry UsageCommon in insurance, tech, retailCommon across various industries like retail, telecom
Search IntentCompare complaint handling rolesFind customer service roles

Temp Remote Complaint Handling and Temp Remote Customer Service Representative roles both require strong communication skills and are performed remotely. Complaint handling focuses on resolving issues and managing escalations, while customer service representatives assist with general inquiries. Both roles are prevalent across industries like retail, tech, and insurance, but complaint handling emphasizes problem resolution, making it more specialized.

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Infographic showing various Temp Remote Complaint Handling job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 81% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Manager, Complaint Analyst - Remote, USA

Manager, Complaint Analyst - Remote, USA

Calyxo

Remote

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.
Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.
Summary:
The Complaint Analyst Manager is responsible for planning, assigning, and leading the team responsible for the complaint intake, follow ups, and final complaint review, investigation, analysis, resolution, and trending of complaints. This includes ensuring the timely processing of complaints and adverse event reporting. The Product Monitoring Manager works with cross-functional groups such as Investigators, Medical Affairs, Regulatory, Operations, Customer Service and R&D to perform all aspects of handling.
In This Role, You Will:
  • Manage high-performing Analysts by recruiting, selecting, orientating, and developing team member growth.
  • Lead and motivate a high-performing team by communicating job expectations, developing action plans, monitoring and appraising work performance, coaching and counseling team members.
  • Complete check-ins and annual performance reviews.
  • Manage, create and update goals for direct reports.
  • Participate and lead Propel Validations and updates
  • Create and update complaint documentation and procedures.
  • Train new team members on proper complaint intake, follow ups, reviews, and closures.
  • Train team members on new processes.
  • Recommend and implement changes in complaint processes.
  • Review the accuracy of team member complaints and communicate changes as needed.
  • Participate in Quality team audits as the complaint intake SME.
  • Facilitate complaint investigations while ensuring completeness and consistency of complaint files/records, and participate in generating reports for complaint data, metrics and trends.
  • Support all post market compliance activities including handling of customer complaints and medical device reporting in accordance with 21 CFR Part 803 Medical Device Reporting.
  • Evaluate complaints and perform preliminary complaint investigation including follow-up with healthcare professionals and sales representatives.
  • Escalate complaints when encountering new failure modes, and partner with Engineering, Field Personnel, and Quality Assurance to investigate.
  • Review Literature and Articles submitted by other departments to identify potential complaints.
  • Ensure complaint documentation and records are complete in compliance with regulatory requirements.
  • Coordinate complaint investigation efforts with Quality and R&D team driving investigations to completion in a timely manner.
  • Prepare and present metrics related to the Complaint Handling process including complaint timeliness, as reported and as investigated events, and medical device reporting.
  • Collaborate with Customer Service, Regulatory, R&D, Manufacturing, Commercial and other functional areas to obtain/provide information related to complaint investigations and other aspects of complaint handling.
  • Assist in updating Quality procedures as required through the change order process.
  • Maintain comprehensive records of customer interactions, complaints, and resolutions in the company's electronic Quality Management System.
  • Perform other duties as assigned by Quality Management.

Who You Will Report To:
  • Sr. Manager, Product Monitoring

Requirements:
  • Education: Bachelor of Science in Engineering, Technical or Life Science discipline; or equivalent work experience preferred
  • Minimum 15 years of experience working in the medical device industry
  • Work location: Remote (within California)
  • Travel: Ability to travel up to 10%. Overnight domestic and/or international travel may be required
  • Working knowledge of FDA 21 CFR part 820.198 and part 803, ISO 13485 and related ISO/EN standards.
  • Strategic yet hands-on when needed with a high degree of energy and drive, and the ability to seek function and process improvements continually.
  • Open and direct communication style and a vision for continuous improvement and excellence.
  • Experience with Class II and/or III sterile devices (preferred).
  • Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally.
  • Compliance with relevant county, state, and Federal rules regarding vaccinations.

What We Offer:
At Calyxo, you will be part of a knowledgeable, high-achieving, experienced and fun team. You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture. You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself.
We also offer a compensation plan as follows:
  • Competitive base salary range of $145,000- $155,000
  • Stock options - ownership and a stake in growing a mission-driven company
  • Employee benefits package that includes 401(k), healthcare insurance and paid vacation

Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth.
Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics
Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Disclaimer:
At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following:
  • Structured Interview Process: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture.
  • Verification of Identity: We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment.
  • Beware of Scams: Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of firstname.lastname@calyxoinc.com. If you receive a request for information from any other domain, please contact us directly at info@calyxoinc.comto verify the legitimacy of the communication.

We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.

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