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Temp Frost Bank Call Center Jobs (NOW HIRING)

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Division: Beacon Bank & Trust Department: Call Center Reports to: Call Center Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $32.12 Actual compensation within the pay range will be ...

Frost Bank

Private Banking Officer I

Little Elm, TX · On-site

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive ... Prospect and engage in pre-call and post-call planning and strategy review * Monitor and manage ...

Frost Bank

Private Banking Officer II

Dallas, TX

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive ... Engage in pre-call/post-call planning and strategy review * Monitor and manage client's existing ...

RemX

Bank Call Center Support

Alpharetta, GA · On-site

$20/hr

Minimum of 1 year of experience in a high-volume call center or customer service role * (Exposure to 50-100+ calls per day preferred) Banking or financial services experience is a plus , but not ...

Frost Bank

Private Banking Officer II

Wylie, TX · On-site

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive ... Engage in pre-call/post-call planning and strategy review * Monitor and manage client's existing ...

Frost Bank

Private Banking Officer II

Houston, TX

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive ... Engage in pre-call/post-call planning and strategy review * Monitor and manage client's existing ...

Frost Bank

Private Banking Officer II

Dallas, TX · On-site

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive ... Engage in pre-call/post-call planning and strategy review * Monitor and manage client's existing ...

Frost Bank

Private Banking Officer I

Little Elm, TX

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive ... Prospect and engage in pre-call and post-call planning and strategy review * Monitor and manage ...

Frost Bank

Private Banking Officer II

Wylie, TX

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive ... Engage in pre-call/post-call planning and strategy review * Monitor and manage client's existing ...

Frost Bank

Private Banking Officer II

Kingwood, TX · On-site

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive ... Engage in pre-call/post-call planning and strategy review * Monitor and manage client's existing ...

Frost Bank

Private Banking Officer II

Irving, TX

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive ... Engage in pre-call/post-call planning and strategy review * Monitor and manage client's existing ...

Frost Bank

Private Banking Officer II

Flower Mound, TX · On-site

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive ... Engage in pre-call/post-call planning and strategy review * Monitor and manage client's existing ...

Frost Bank

Private Banking Officer II

Sugar Land, TX

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive ... Engage in pre-call/post-call planning and strategy review * Monitor and manage client's existing ...

Frost Bank

Private Banking Officer II

Marble Falls, TX · On-site

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive ... Engage in pre-call/post-call planning and strategy review * Monitor and manage client's existing ...

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Temp Frost Bank Call Center information

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How much do temp frost bank call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for temp frost bank call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Temp Frost Bank Call Center vs Customer Service Representative?

AspectTemp Frost Bank Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or retail environment, direct customer interaction
Employer & IndustryFrost Bank, banking/financial servicesVarious industries including banking, retail, telecom
Common Search IntentTemporary call center roles at Frost BankCustomer service jobs in various sectors

The Temp Frost Bank Call Center role focuses on handling banking-related customer inquiries in a call center environment, often on a temporary basis. Customer Service Representatives work across industries, providing direct support to customers in person or over the phone. While both roles require strong communication skills and basic credentials, the Frost Bank call center position is specific to banking and call center settings, whereas Customer Service Representatives have broader industry options.

What are some common challenges faced by Temp Frost Bank Call Center representatives, and how can I prepare for them?

Temp Frost Bank Call Center representatives often face challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining professionalism during stressful situations. Preparing for these challenges involves developing strong communication skills, practicing patience, and becoming familiar with Frost Bank’s products and services. Additionally, being adaptable and open to feedback will help you succeed in a fast-paced, team-oriented environment. Regular training and support from supervisors are typically provided to help new hires adjust quickly.

What is a Temp Frost Bank Call Center job?

Temp Frost Bank Call Center jobs are temporary positions where employees assist Frost Bank customers over the phone. These roles typically involve answering account-related inquiries, resolving issues, and providing information about the bank's products and services. Temporary call center agents are usually hired for specific periods to help manage high call volumes, seasonal demand, or to cover staff shortages. They are expected to have good communication skills, basic computer literacy, and a customer-oriented attitude. Successful performance can sometimes lead to permanent employment opportunities.

What are the key skills and qualifications needed to thrive as a Temp Frost Bank Call Center representative?

To thrive as a Temp Frost Bank Call Center Representative, you need strong customer service abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with call center software, banking systems, and CRM platforms is typically required. Excellent verbal communication, patience, and a positive attitude help create effective customer interactions and resolve issues efficiently. These skills ensure customer satisfaction, uphold the bank’s reputation, and contribute to smooth call center operations.

What cities are hiring for Temp Frost Bank Call Center jobs?

Cities with the most Temp Frost Bank Call Center job openings:

What are the most commonly searched types of Frost Bank Call Center jobs?

The most popular types of Frost Bank Call Center jobs are:

What states have the most Temp Frost Bank Call Center jobs?

States with the most job openings for Temp Frost Bank Call Center jobs include:

Temp Frost Bank Call Center jobs near you

Call Center Supervisor

Berkshire Bank

Pittsfield, MA • On-site

$20.50 - $32.12/hr

Full-time

Posted 16 days ago

Berkshire Bank rating

6.7

Company rating: 6.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

136th of 171 rated banks

Job description

Division: Beacon Bank & Trust
Department: Call Center
Reports to: Call Center Manager
Status: Non-Exempt
Grade: 7
Pay Range: $20.50 - $32.12
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Pittsfield, MA or Willimantic, CT
Purpose/Objective:
Provides oversight and direction of daily work activities to a designated team of Customer Support Specialist to ensure quality performance and responses to customer inquiries, effective problem resolution, expansion of customer relationships and achieving both individual and team goals.
Key Accountabilities:
  • Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Internet Banking and ATM or Debit Card issues. Performs PIN resets, Internet banking and e-statement set up and check order requests. Responds to Web Support inquiries, files EFT complaints for customers reporting unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Performs research to resolve issues; educates customer and promotes Berkshire Banks' products and services. Identifies and offers new opportunities and solutions to meet customers' needs. Identifies customers' needs and offers new opportunities to customers to meet established goals. Actively supports and participates in the continued development of sales environment within the call center. 40%
  • Oversees daily activity of designated Customer Support team. Handles complex calls and decision making. Assists with the development and coaching of team to identify and offer new opportunities to customers, develop, and expand customer relationships and to handle more complex sales and service issues; assists with monitoring call center sales and referral program. Maintains up to date knowledge of industry, products, and services to continually improve performance and efficiencies. Assists with the development, implementation, enhancement and support of call center strategies, initiatives, and growth. Maintains comprehensive knowledge of policies, procedures, products, services and related state and federal regulations. 30%
  • Participates in designated Customer Support Specialist team member performance management and resolve routine personnel issues. Works with Customer Support Manager to monitor department goals and objectives. May work with Customer Support trainers to administer the Customer Support onboarding process to ensure consistent delivery and to train designated team members to ensure a seamlessly integrated product/referral opportunity with each customer opportunity. May performs call monitoring and coaching and provide feedback to ensure the team is highly skilled and motivated and exemplifies Be First behaviors and values. Commits to achieving performance standards in individual as well as team performance; compiles necessary data and reports to track and improve Customer Support activity. Participates in the interview process and provides input for hiring decisions. 15%
  • Participates in special projects and support teams by providing ad hoc information and reporting. Identifies areas for process improvement and coaching opportunities. Provides input to Customer Support Manager to continually improve Call Center level of service, knowledge and the services provided to become a full-service, omni-channel contact center. Represents bank in appropriate community organizations. 15%
  • Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

Education:
  • Associates Degree preferred, or equivalent work experience

Experience:
  • Minimum 2 years' banking experience
  • Minimum 1-year Call Center experience
  • Minimum 6-12 months in Berkshire Bank Call Center
  • Experience with working in and supervising teams in a remote environment. Flexible work schedule expectation support staff onsite as needed.

Skills & Knowledge:
  • Customer service/sales skills
  • Problem solving ability
  • Strong verbal and written communication skills
  • Ability to handle multiple tasks
  • Technically proficient in operations & procedures
  • Attention to detail

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

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