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Telus Help Desk Technical Support Jobs (NOW HIRING)

Encora

JUNIOR ASSOCIATE - WORKPLACE

Charleston, WV · On-site

Customer service experience within a high-volume Technical Support Center, Service Desk, Help Desk, or Contact Center environment. * Supervisory experience within an enterprise Service Desk ...

Barbaricum

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 operations at Fort Leavenworth, KS. The selected candidate will support classified and unclassified ...

GIS National LLC

Help Desk Support Technician

Clearwater, FL · On-site

$18.50 - $25/hr

Help Desk Support Technician Join our dynamic IT support team as a Help Desk Support Technician, where you will play a vital role in providing first-line technical assistance to our users. This ...

New

Dixon

Help Desk Support Specialist

Chestertown, MD · On-site

$45K - $65K/yr

Help Desk Support Specialist Location : 1 Dixon Square, Chestertown, MD 21620 Hours: 8:00 AM - 5:00 ... Serve as the initial point of contact for all technical support needs, resolving issues across ...

ASM Research

Help Desk Agent - Day

San Antonio, TX · On-site

$14.75 - $18.75/hr

Minimum 1 year of experience in a help desk, technical support, or customer support role * High School Diploma or equivalent * Flexibility to work a rotating schedule (evenings, weekends, and ...

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Telus Help Desk Technical Support information

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How much do telus help desk technical support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for telus help desk technical support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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For Telus Help Desk Technical Support jobs, the most frequently searched job titles are:

Help Desk System Analyst/Technical support - Atlanta, GA

Atlanta, GA • On-site

STI
See more jobs at STIexternal

$19.75 - $27/hr

Full-time

Re-posted 19 hours ago

Job description

Help Desk System Analyst/Technical support
Atlanta, GA
10+ Months
Temp to perm position.
Description:
We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service.
Job Description:
As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment.
You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home.
Job Responsibilities:
  • Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
  • Assist users with password resets, PST file management, and Exchange Admin tasks.
  • Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
  • Use ticket tracking systems to document, prioritize, and track user issues effectively.
  • Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
  • Support security and authentication tools such as OKTA and Crowdstrike.
  • Maintain knowledge of AWS and SharePoint systems to assist users as needed.
  • Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
  • Collaborate with IT teams to ensure smooth operation of company-wide systems.

Preferred Qualifications:
  • 3+ years of experience in a technical support or help desk role.
  • Strong understanding of Windows 11, Active Directory, and Microsoft O365.
  • Experience troubleshooting network connectivity, VPNs, and IP phone systems.
  • Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
  • Proficiency with ticket tracking systems and remote support tools.
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
  • Excellent communication and interpersonal skills to interact with users of varying technical expertise.
  • Strong organizational skills and attention to detail in documenting issues and resolutions.

Work Schedule:
The candidate must be local to Atlanta and be able to come to the office every day to work. This is a temp to perm position. The candidate must be local and come to the office every day.

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