Join Us as a Personal Teller Consultant!
Ready to combine top-notch member service with cutting-edge technology? EECU is looking for a tech-savvy, people-loving Personal Teller Consultant to be the friendly face and helpful guide behind our banking experience!
In this exciting and fast-paced role, you'll engage with members through multiple digital channelsโfrom video and chat to text and online account openings, alongside Personal Teller Machines (PTMs). Most of your day will be on video, so being professional, comfortable, and personable on camera is a must!
Key Responsibilities:
???? Perform teller transactions via Personal Teller Machines with a smileโyes, even on camera!
???? Seamlessly transition between chat, text, video, and online member support
???? Open accounts online, back up mail tellers, and handle back-office processing
???? Deliver warm, professional, and responsive service through every channel
???? Build genuine rapport while identifying needs and offering tailored financial solutions
???? Proactively sell, initiate and support marketing initiatives that make a difference
Why Youโll Love It:
โ
Youโll be the face of innovation in modern banking
โ
You get to connect with people while using tech that makes banking easier and better
If youโre passionate about helping others and love a multi-channel environmentโwe want to meet you!
Apply today and be the future of member service at EECU!
Candidates possess the following knowledge and experience:
ยท Minimum one to two years in a high-quality customer service experience
ยท Six months financial institution/call center experience
ยท 6 months teller experience
ยท Must be comfortable being on video throughout the day to assist members
ยท Must be able to handle multiple channels at once
ยท Customer service skills
ยท Professional written and oral communication skills
ยท Organization and time management
ยท Places a sense of urgency in responding to members
ยท Must be able to work between our extended hours Monday-Friday 7:45am-6:30pm and Saturdays 8:45am-2:15pm. May have extended hours for special events.
ยท Bilingual a plus
Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief. Required to attend initial and ongoing annual Bank Secrecy Act training.
Why Join EECU?
-Competitive hourly pay + monthly incentives
-Engaging, fast-paced environment
-Opportunities to develop and grow your career
-Be part of a team dedicated to excellence in service
For more than 90 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Bankingยฎ. Today, EECU is one of the largest credit unions in Texas with over $4 billion in USD assets and serves over 297,000 members through 21 financial centers across North Texas. In the true spirit of the credit union philosophy โpeople helping peopleโ EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegramโs readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being.
EECU is an EOE/Vets/Disabled Employer.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veteranโs status or on the basis of disability.
For more information on our organization and our best in class benefits please visit EECU Careers at www.eecu.org/careers.