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Teleservice Representative Jobs (NOW HIRING)

Alphapointe

Teleservices Representative

Richmond Hill, NY · On-site

$16.25 - $21/hr

A Teleservices Representative is responsible for providing excellent customer service and support via telephone, email, or other digital channels. This position involves managing inbound and outbound ...

Alphapointe

Teleservices Representative

Richmond Hill, NY · Remote

$16.25 - $21/hr

A Teleservices Representative is responsible for providing excellent customer service and support via telephone, email, or other digital channels. This position involves managing inbound and outbound ...

Alphapointe

Teleservices Representative

Richmond Hill, NY · Remote

$16.25 - $21/hr

A Teleservices Representative is responsible for providing excellent customer service and support via telephone, email, or other digital channels. This position involves managing inbound and outbound ...

Alphapointe

General Openings

Kansas City, MO · On-site

Contract Services such as teleservices representatives within our Call Center operations at multiple locations, and Office Supply Store operations at Little Rock, Arkansas, Air Force Base and Fort ...

Alphapointe

General Openings

Kansas City, MO · On-site

Contract Services such as teleservices representatives within our Call Center operations at multiple locations, and Office Supply Store operations at Little Rock, Arkansas, Air Force Base and Fort ...

New Partners Teleservices

Telephone Service Representative

$15.75 - $20.50/hr

Job Opportunity New Partners Teleservices is a Minnesota based call center that does non-profit and political fundraising for several clients across the country. This position is a permanent, work ...

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Teleservice Representative information

See salary details

$24.5K

$44.2K

$77K

How much do teleservice representative jobs pay per year?

As of Aug 27, 2026, the average yearly pay for teleservice representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is a teleservice representative?

A Teleservice Representative is responsible for handling inbound and outbound customer calls, providing information, resolving issues, and assisting with products or services. They act as the first point of contact between a company and its customers, ensuring a positive customer experience. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role.

What does a teleservice representative do?

As a Teleservice Representative, you can expect to spend most of your day handling incoming and outgoing calls, assisting customers with inquiries, troubleshooting issues, and updating account information in company databases. You may also collaborate with colleagues and supervisors to resolve complex cases or escalate concerns when necessary. The work environment is often structured, with set schedules and regular performance metrics to track your progress. This role offers valuable experience in customer relations and communications, which can lead to further career growth within customer service or other departments.

What are the key skills and qualifications needed to thrive in the teleservice representative position?

To thrive as a Teleservice Representative, you need strong verbal communication, customer service expertise, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and data entry tools is typically required. Excellent listening skills, patience, and the ability to remain calm under pressure distinguish top performers in this role. These competencies are crucial for efficiently resolving customer inquiries, fostering positive client experiences, and meeting organizational service goals.

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The most popular types of Teleservice Representative jobs are:

What states have the most Teleservice Representative jobs?

States with the most job openings for Teleservice Representative jobs include:

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Teleservice Representative jobs near you
Infographic showing various Teleservice Representative job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.

Teleservices Representative

Alphapointe

Richmond Hill, NY • On-site

$16.25 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

As part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind).
Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying as well as an array of benefits including medical, dental, vision and life insurance, short and long term disability, PTO, paid holidays and flexible spending options as well as a generous 401(k).
Job Summary: A Teleservices Representative is responsible for providing excellent customer service and support via telephone, email, or other digital channels. This position involves managing inbound and outbound calls, providing information, resolving issues, and recording response data for a variety of clients, including businesses, colleges and universities, and other institutions.
Essential Functions
Key Responsibilities:
  • Answer inbound calls and provide support by listening actively to understand customer inquiries, problems, and needs. Offer accurate, helpful, and timely information. Investigate and resolve customer inquiries, complaints, and problems efficiently and effectively.
  • Conduct outbound calls to individuals and businesses for various purposes. Document call outcomes, collect and accurately record requested data, and services provided.
  • Follow established call scripts and procedures to ensure consistency and quality service.
  • Maintain a friendly, professional, and empathetic attitude in all customer interactions.
  • Meet or exceed call center performance targets related to call volume, resolution time, and customer satisfaction.
  • Maintain needed training to meet job expectations, compliance, and position competency.
  • Perform other duties as assigned.

Additional Functions
Skills and Qualifications:
  • Excellent Communication Skills: Strong verbal and written communication skills, including the ability to communicate clearly, are essential for effective customer interactions.
  • Self-sufficient: Will have access to supervisor on an ongoing basis, via email or telephone, but must be able to judge the need for consultation with supervisor as most duties are performed with limited supervision.
  • Problem-Solving Skills: Ability to identify, analyze, and resolve customer issues efficiently.
  • Time Management Skills: Ability to manage multiple calls and tasks simultaneously while meeting performance goals.
  • Patience and Empathy: Ability to remain calm and patient under pressure while dealing with challenging customer situations.

Scheduling and Attendance:
  • Flexible, varied scheduling based on project assignment and needs; may include day, evening, overnight, and/or weekend shifts.
  • Must maintain excellent attendance record.

Knowledge and Skill Requirements
Education and Experience:
  • High School diploma or GED required
  • Previous experience in Customer Service or Call Center setting is preferred
  • Experience using a computer with Microsoft Windows PC applications
    • Ability to toggle between windows and perform basic troubleshooting
  • Intermediate computer proficiency, including ability to use preferred Assistive Technology effectively and independently, with minimal guidance
    • Experience with CRM systems or call center software is preferred
  • Must be able to pass and maintain background checks
  • Must be able to pass a pre-employment drug screen

Working Conditions
  • Sitting or standing at a desk
  • Working at a computer
  • Wearing a headset

Remote Work and Technology Requirements
Remote Workspace:
  • Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
  • Employees must have a dedicated, professional workspace conducive to Call Center work.
  • Workspace must be free of background noise, interruptions from people or pets, and other distractions.

Technology:
  • Alphapointe will provide a computer and headset for remote work.
  • Employees are responsible for the care and security of all equipment provided.
  • Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.

Technical Performance and Issue Tracking:
  • Management monitors all technical issues and agent downtime. Consistent availability is critical to call center operations.
  • Remote employees must adhere to all technical support procedures and protocols.
  • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

Alphapointe is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

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