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Telephony Jobs in Indiana (NOW HIRING)

Controls Center Inc

INBOUND SPECIALIST

Indianapolis, IN · On-site

$23 - $27/hr

Uses telephony to determine customer replacement HVAC/R parts, according to inspection and/or verbal description * Uses computer, catalog, or any other resources to meet or exceed customer need

Next Step Systems

Network Engineer

Indianapolis, IN · On-site

Qualifications: - Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, SonicWall CSSA, Cisco CCNA, or VMware VCP. - Interpersonal skills: such as telephony skills, communication ...

SPECTRUM

Major Account Sales

Indianapolis, IN · On-site

Understanding of TCP/IP networking, network security, firewalls and telephony products (T1, PRI, SIP) * Familiarity with business software, hardware applications, Intranets and Salesforce

TDS Telecom

Field Service Technician

Clayton, IN

Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. This position exceeds customer expectations by performing extraordinary customer service ...

TDS Telecom

Field Service Technician

Clayton, IN · On-site

$22.62 - $33.94/hr

Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. This position exceeds customer expectations by performing extraordinary customer service ...

TDS Telecom

Field Service Technician

Whitestown, IN · On-site

Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. This position exceeds customer expectations by performing extraordinary customer service ...

TDS Telecom

Field Service Technician-Network

Pittsboro, IN · On-site

$25.13 - $37.69/hr

Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. In this position you will exceed customer expectations by performing extraordinary customer ...

TDS Telecom

Field Service Technician

Clayton, IN · On-site

Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. This position exceeds customer expectations by performing extraordinary customer service ...

koch

Technician 1

Evansville, IN

... telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. 4. Ability to install a project from ...

TDS Telecom

Field Service Technician

Whitestown, IN

Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. This position exceeds customer expectations by performing extraordinary customer service ...

TDS Telecom

Field Service Technician-Network

Whitestown, IN · On-site

$25.13 - $37.69/hr

Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. In this position you will exceed customer expectations by performing extraordinary customer ...

TDS Telecom

Field Service Technician

Whitestown, IN · On-site

$22.62 - $33.94/hr

Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. This position exceeds customer expectations by performing extraordinary customer service ...

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Telephony information

See Indiana salary details

$20K

$93.4K

$138.5K

How much do telephony jobs pay per year?

As of May 30, 2026, the average yearly pay for telephony in Indiana is $93,422.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,900.00 and $117,500.00 per year, depending on experience, location, and employer.

What is a Telephony job?

A Telephony job involves managing and maintaining communication systems, including VoIP, PBX, and traditional telephone networks. Professionals in this field configure, troubleshoot, and optimize telephony hardware and software to ensure seamless connectivity. They often work with businesses to implement efficient communication solutions, integrate phone systems with other technologies, and provide user support. Strong technical knowledge of networking, call routing, and telecommunications protocols is essential.

What are the key skills and qualifications needed to thrive in the Telephony position, and why are they important?

To thrive in Telephony, you need a strong understanding of voice communication systems, networking fundamentals, and troubleshooting skills, often backed by relevant certifications such as Cisco's CCNA Voice or CompTIA Network+. Familiarity with PBX systems, VoIP platforms, call-routing software, and helpdesk tools is typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help professionals excel in client-facing and team-based environments. These skills ensure seamless operation, rapid resolution of telephony issues, and high-quality support for both internal users and customers.

What are the typical career growth opportunities for professionals working in Telephony roles?

Professionals in Telephony roles often start as entry-level support technicians or system administrators and can advance to positions such as Telephony Engineer, Unified Communications Specialist, or IT Manager with experience and additional certifications. Exposure to new technologies like cloud-based telephony and unified communications platforms opens avenues for specialization and leadership roles. Many employers also offer training and encouragement for ongoing professional development to help employees expand their skills. Career advancement often depends on both technical expertise and the ability to manage complex projects or lead teams.
More about Telephony jobs
What are the most commonly searched types of Telephony jobs in Indiana? The most popular types of Telephony jobs in Indiana are:
What are popular job titles related to Telephony jobs in Indiana? For Telephony jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Telephony jobs in Indiana look for? The top searched job categories for Telephony jobs in Indiana are:
Telephony jobs near you

INBOUND SPECIALIST

Controls Center Inc

Indianapolis, IN • On-site

$23 - $27/hr

Full-time

Posted 10 days ago

Job description


POSITION PROFILE

Position: Inbound Specialist

Location: Branch Based

Classification: Non-Exempt

Department: Operations

Reports to: Call Supervisor


BASIC FUNCTION:

Priority areas include establishing customer relationships, filling orders, sizing and selling equipment with customers calling into the branch. This position requires knowledge of our products, as well as excellent time management and interpersonal, and communication skills. This is an excellent career opportunity as our sales growth has out-paced the industry average, creating new positions for the self-motivated, goal oriented team player. Inside sales representatives will join our mission to “Make the tech in the truck more efficient” and embrace our vision to “Enhance lives through solutions.”

Core Values:

♥ Honesty – We keep our promises, are truthful, and instill confidence

♥ Excellence – We passionately deliver exceptional experiences

♥ Accountability – We are all accountable and strive for results

♥ Respect – We value others, care about people, and treat them respectfully

♥ Teamwork – We work together to provide solutions internally and externally

Core Competencies:

  • Building Trust – Interacts with everyone in a way that gives them confidence in personal and company intentions
  • Customer Focus – Listens to customers and addresses issues while maintaining supportive customer relationships
  • Productivity – Strives to consistently achieve excellence in performance and maintains focus in the face of obstacles
  • Adaptability – Changes approach when necessary to achieve goals and adjusts style as needed to the situation at hand
  • Cooperation – Uses tact to maintain effective work relationships with coworkers and stakeholders

Job Specific Competencies:

  1. Sense of Urgency – Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines
  2. Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks with a sense of precision
  3. Results Oriented – Maintains focus and perseveres in the face of obstacles and prioritizes tasks based on importance

Position Responsibilities:

  • Uses telephony to determine customer replacement HVAC/R parts, according to inspection and/or verbal description
  • Uses computer, catalog, or any other resources to meet or exceed customer need
  • Recognizes products most commonly purchased by customers and resolves commonly encountered issues
  • Recognizes and identifies HVAC/R parts and equipment to fulfill customer needs and answer questions
  • Offers promotional items and suggestively sells products based on current marketing initiatives
  • Maintains image of Johnstone Supply by ensuring an exceptional customer phone experience
  • Stays informed of new products and utilizes opportunities to educate self, co-workers and customers
  • Performs other selling related tasks as assigned by supervisor

Qualifications:

  • Ability to work in fast-paced environment providing solutions for customer contacting the call center
  • A High School Diploma or a G.E.D. Associates or Bachelor’s degree
  • Technical Diploma in HVAC/R and at least two years of work experience in the HVAC/R field (preferred)
  • Must be a detailed-oriented individual and possess excellent verbal, written, and communication skills
  • Energetic and effective demeanor with a positive attitude that is conscientious, enthusiastic and articulate
  • Proficient computer skills (MS Word or Excel or similar software related program)
  • Must be able to comprehend business math calculations and astute with computer navigation skills