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Telephony Jobs in Indiana (NOW HIRING)

ViaPath Technologies

Telecom Technician

Plainfield, IN · On-site

Replacing telephony hardware and network components, basic maintenance practices * Pulling cable, mounting network devices, installing telephony hardware * Administer kiosk service and collections ...

Neovia Logistics Services

IT Analyst I

Greenfield, IN · On-site

Support and maintain site infrastructure technologies, including end-user devices, networking, printers, RF/warehouse systems, telephony, and local servers. * Execute IMAC activities (installations ...

Neovia Logistics Services

IT Analyst I

Greenfield, IN · On-site

Support and maintain site infrastructure technologies, including enduser devices, networking, printers, RF/warehouse systems, telephony, and local servers. * Execute IMAC activities (installations ...

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All JobsTelephony JobsTelephony Jobs in Indiana

Telephony information

See Indiana salary details

$20K

$93.4K

$138.5K

How much do telephony jobs pay per year?

As of Jul 22, 2026, the average yearly pay for telephony in Indiana is $93,422.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,900.00 and $117,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telephony position, and why are they important?

To thrive in Telephony, you need a strong understanding of voice communication systems, networking fundamentals, and troubleshooting skills, often backed by relevant certifications such as Cisco's CCNA Voice or CompTIA Network+. Familiarity with PBX systems, VoIP platforms, call-routing software, and helpdesk tools is typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help professionals excel in client-facing and team-based environments. These skills ensure seamless operation, rapid resolution of telephony issues, and high-quality support for both internal users and customers.

What are the typical career growth opportunities for professionals working in Telephony roles?

Professionals in Telephony roles often start as entry-level support technicians or system administrators and can advance to positions such as Telephony Engineer, Unified Communications Specialist, or IT Manager with experience and additional certifications. Exposure to new technologies like cloud-based telephony and unified communications platforms opens avenues for specialization and leadership roles. Many employers also offer training and encouragement for ongoing professional development to help employees expand their skills. Career advancement often depends on both technical expertise and the ability to manage complex projects or lead teams.

What is a Telephony job?

A Telephony job involves managing and maintaining communication systems, including VoIP, PBX, and traditional telephone networks. Professionals in this field configure, troubleshoot, and optimize telephony hardware and software to ensure seamless connectivity. They often work with businesses to implement efficient communication solutions, integrate phone systems with other technologies, and provide user support. Strong technical knowledge of networking, call routing, and telecommunications protocols is essential.

What are the most commonly searched types of Telephony jobs in Indiana? The most popular types of Telephony jobs in Indiana are:
What are popular job titles related to Telephony jobs in Indiana? For Telephony jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Telephony jobs in Indiana look for? The top searched job categories for Telephony jobs in Indiana are:
Telephony jobs near you
Infographic showing various Telephony job openings in Indiana as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $93,422 per year, or $44.9 per hour.
Principal Product Manager (Genesys Cloud Media Solutions)

Principal Product Manager (Genesys Cloud Media Solutions)

TMS

Indianapolis, IN • On-site

$158K - $279K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

​recruiters​
Job Title: Principal Product Manager (Genesys Cloud Media Solutions)
Location: Indianapolis, IN (Remote)
Department & Team: Genesys Cloud, Product Management
Salary: $158800.00 - $279200.00 per yearly
 
 
 
Summary:                                                                                                                 
As the Principal Product Manager, Media Solutions, you will bring strategic leadership, strong business acumen, and deep technical expertise to the Genesys Cloud platform. You are a critical thinker who thrives in highly cross-functional environments and can balance long-term vision with execution.
 
In this role, you will lead the strategy, development, and delivery of Genesys Cloud Media Solutions, with a strong focus on modern, cloud-native, API-first communications across web, desktop, and mobile-first experiences. You will play a key role in advancing next-generation voice platforms built on modern telephony architectures, with a particular emphasis on delivering high-quality, low-latency audio experiences that power AI-driven voice bots and virtual agents.
 
This position combines individual contribution with team leadership, partnering closely with business leaders, customers, and engineering teams. You will drive product definition, development, and go-to-market execution, ensuring solutions are scalable, developer-friendly, and capable of supporting real-time, intelligent voice interactions at global scale.
 
The ideal candidate brings deep expertise in modern VoIP architectures and SIP-based communications, along with hands-on experience in real-time media technologies such as RTP, WebRTC, and advanced audio processing. A strong API-first mindset and a track record of building platforms that enable programmable, high-fidelity voice experiences for AI applications is essential.
 
Minimum Requirements:
⦿ 8+ years of experience in cloud-based solutions, with a strong background in product management for communications and media platforms
⦿ 8+ years of experience driving go-to-market strategy with customers, partners, and developers
⦿ Deep expertise in modern telephony, VoIP architectures, and SIP-based communications
⦿ Proven experience delivering high-quality, real-time audio and media solutions, ideally supporting AI voice bots, virtual agents, or conversational platforms
⦿ Strong experience with API-first platforms, developer ecosystems, and programmable communications
Experience delivering customer experience solutions (e.g., IVR, Contact Center, UCC, QM, CRM)
⦿ Familiarity with CCaaS, UCaaS, CRM, and Media Solutions platforms
⦿ Proven ability to prioritize effectively and deliver in fast-paced, complex environments
⦿ Demonstrated success leading high-performing, cross-functional teams
⦿ Strong ability to influence and guide cross-functional stakeholders
⦿ BA/BS required
 
Desirable Skills:
⦿ Experience with AI-driven voice technologies, including speech recognition (ASR), text-to-speech (TTS), conversational AI, and virtual agents
⦿ Deep understanding of audio quality metrics and optimization techniques (e.g., MOS scoring, latency reduction, jitter buffering, codec selection)
⦿ Strong analytical and problem-solving capabilities
⦿ Excellent verbal and written communication skills
⦿ Experience building or scaling developer platforms, SDKs, and API ecosystems
 
Key Responsibilities:
⦿ Define and execute the Genesys Cloud Media Solutions roadmap, with a focus on modern telephony, real-time media, and AI-driven voice use cases
⦿ Lead cross-functional alignment across product, engineering, sales, support, IT, finance, and legal teams
⦿ Translate evolving market needs—especially around AI voice, automation, and real-time communications—into scalable, API-driven product requirements
⦿ Develop and deliver sales enablement materials and training to support go-to-market success
⦿ Support commercial and contractual initiatives with partners and customers
⦿ Identify and drive new business models and revenue opportunities, particularly around programmable communications, APIs, and AI-powered voice services
 
Technical Enablement:
⦿ Lead the evolution of modern telephony platforms, ensuring best-in-class performance in VoIP, WebRTC, and real-time media delivery
⦿ Drive deep expertise in SIP signaling, SIP trunking, and carrier interoperability, with a focus on reliability, scalability, and global reach
⦿ Own the strategy for high-quality audio delivery, including low-latency media pipelines, jitter control, packet loss mitigation, codecs, and audio optimization critical for AI voice bots and virtual agents
⦿ Champion API-first platform design, enabling developers and partners to easily build, extend, and integrate voice and media capabilities
⦿ Advocate for and deliver mobile-first communication experiences, ensuring consistent, high-quality media across devices and networks
⦿ Establish instrumentation and analytics to capture detailed customer usage and media quality metrics (e.g., MOS, latency, jitter)
⦿ Leverage usage and performance insights to design and optimize usage-based billing and monetization models
⦿ Enable customer transparency through in-app and API-based access to usage, performance, and billing data
 
Business Transformation:
⦿ Define and promote modern consumption models, packaging, and pricing tiers for Genesys Cloud Media Solutions, including AI-driven voice services
⦿ Ensure seamless integration with contact center (CCaaS), unified communications, and broader enterprise ecosystems
⦿ Drive monetization strategies for APIs, developer platforms, and AI-powered media capabilities
⦿ Partner with marketing and sales to deliver tools and strategies that support API-led, platform-driven, and AI-centric go-to-market motions
 
Optimization:
⦿ Develop feature-level pricing strategies aligned with market dynamics and Genesys margin objectives
⦿ Ensure product offerings are cohesive, differentiated, and clearly communicate the value of high-quality voice and media capabilities
⦿ Support product management in revenue forecasting and financial modeling at the feature level.
Note
 
Benefits:
- Medical, Dental, and Vision Insurance. 
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments