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Telephone Jobs in Michigan (NOW HIRING)

Great Lakes Hospitality Group

Front Desk Agent

Plymouth, MI · On-site

$13.50 - $17.25/hr

May post charges such as room, food, liquor or telephone by hand or machine. * Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone ...

Spark by Hilton

Front Desk Agent

Plymouth, MI · On-site

$13.50 - $17.25/hr

May post charges such as room, food, liquor or telephone by hand or machine. * Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone ...

Spark by Hilton

Front Desk Agent

Plymouth, MI · On-site

$13.50 - $17.25/hr

May post charges such as room, food, liquor or telephone by hand or machine. * Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone ...

Holiday Inn Express Houghton

Night Auditor

Houghton, MI · On-site

$12.75 - $17/hr

Professionally and competently operates the telephone system according to Veridea standards. 12. Understands and applies all hotel safety and security procedures as required to maintain a secure and ...

Spark by Hilton

Front Desk Agent

Plymouth, MI · On-site

$13.50 - $17.25/hr

May post charges such as room, food, liquor or telephone by hand or machine. * Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone ...

Spark by Hilton

Front Desk Agent

Plymouth, MI · On-site

$13.50 - $17.25/hr

May post charges such as room, food, liquor or telephone by hand or machine. * Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone ...

Hilton Worldwide Holdings

Front Desk Agent

Plymouth, MI · On-site

$13.50 - $17.25/hr

May post charges such as room, food, liquor or telephone by hand or machine. * Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone ...

Spark by Hilton

Front Desk Agent

Plymouth, MI · On-site

$13.50 - $17.25/hr

May post charges such as room, food, liquor or telephone by hand or machine. * Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone ...

Michigan Healthcare Professionals, P.C.

Be Seen First

Bookkeeper/Accounts Payable Clerk

Farmington Hills, MI · On-site

$19 - $23.75/hr

Communicate via telephone to supervisors of other MHP locations regarding accounts payable matters as directed. * Organize overflowing paper documents, distribute required information via post office ...

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Telephone information

See Michigan salary details

$7

$15

$21

How much do telephone jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for telephone in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.97 per hour, depending on experience, location, and employer.

What is a telephone operator?

Telephone operators are professionals who assist customers by connecting telephone calls, providing directory information, and offering other communication-related services. Traditionally, they manually connected calls by plugging wires into switchboards, but today, their role often involves handling customer service inquiries, assisting with international calls, and helping with billing or technical issues. Operators may work for telecommunications companies, emergency services, or businesses that require a live operator for their phone systems. Their work requires strong communication skills, patience, and the ability to quickly resolve issues over the phone.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, strong listening abilities, and typically a high school diploma or equivalent. Familiarity with multi-line phone systems, call-routing software, and basic computer applications is usually required. Outstanding interpersonal skills, patience, and attention to detail help operators manage high call volumes and provide exceptional customer service. These skills are vital for ensuring clear communication, efficient call handling, and a positive experience for callers.

What are some common challenges faced by telephone operators when handling high call volumes?

Telephone operators often encounter high call volumes, especially during peak hours or emergency situations. Managing multiple calls efficiently while maintaining a professional and courteous demeanor can be demanding. It requires strong multitasking skills, quick problem-solving, and the ability to stay calm under pressure. Operators also need to ensure accurate information relay and proper documentation, which is crucial for effective communication and customer satisfaction.

What is the difference between Telephone vs Customer Service Representative?

AspectTelephoneCustomer Service Representative
Primary RoleHandling inbound/outbound calls, providing information over the phoneAssisting customers via phone, email, or chat with inquiries and issues
Required SkillsCommunication, active listening, basic technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, remote or office settingsCall centers, retail, office environments
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications (e.g., CCSP) often preferred

Both Telephone roles and Customer Service Representatives focus on communication and assisting customers, often in call center environments. While Telephone roles primarily involve making or receiving calls, Customer Service Representatives may handle multiple channels, including calls, emails, and chats. The skills and certifications overlap significantly, making them closely related positions in customer support industries.

What jobs can I do on the telephone?

Jobs involving the telephone include customer service representative, call center agent, telemarketer, technical support specialist, and sales associate. These roles typically require good communication skills, patience, and sometimes specific industry knowledge or certifications, and often involve working in office or remote environments.

What cities in Michigan are hiring for Telephone jobs?

Cities in Michigan with the most Telephone job openings:

Telephone jobs near you
Infographic showing various Telephone job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,378 per year, or $15.6 per hour.

Front Desk Associate

Holiday Inn Express Houghton

Houghton, MI • On-site

$13 - $15/hr

Full-time

Re-posted 25 days ago

Job description

The front desk associate’s main responsibility is to provide an exceptional guest experience while completing Veridea’s sales-related requirements. The successful front desk associate will provide guests with concierge-like, solution-oriented service, while acting as an in-house sales representative.
ESSENTIAL FUNCTIONS
• Act as a concierge for guests. Possess a knowledge of the local area and the community’s offerings. Interact with guests in a sincere, professional, and courteous manner, going above and beyond normal responsibilities to do whatever it takes to ensure absolute guest satisfaction.
• Act as an in-house sales representative for the hotel. Engage with guests, capture relevant information, and distribute it to hotel management staff for contract negotiation.
o Complete all reporting requirements issued by Veridea Hotel Management Team.
o Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
OPERATIONAL FUNCTIONS
1. Register and process guests promptly upon arrival and departure.
2. Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
3. Demonstrate a working knowledge of all services and facilities of the hotel.
4. Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
5. Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction.
6. Resolves guest issues, complaints, or problems going to any length to accomplish this.
7. Professionally and competently operates the telephone system according to Veridea standards.
8. Acts as manager on duty in the absence of management staff.
9. Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
10. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
11. Proactively seeks out other duties and responsibilities to effectively benefit the operation of the hotel.
JOB DUTIES
1. Be friendly and cheerful; interact easily with strangers.
2. Complete sales requirements.
3. Be solution oriented.
4. Cooperate with and support others.
5. Observe, react quickly and adjust to different guest situations.
6. Quickly learn front desk technical procedures such as: check-in, check-out, selling skills, computer operation, telephone operations, etc.
7. Operate computer or cash register to handle monetary transactions and give correct change.
8. Work well on multiple tasks at the same time.
9. Cope with unusual circumstances, showing self-control during excitement.
10. Possess strong organizational skills and strong detail orientation.
11. Physically manipulate equipment such as: cash register, computer, credit card machines, telephone console/switchboard, calculator, etc.
12. Grooming must meet Veridea dress code standards.
REPORTS TO
Front Desk Associates report directly to the Front Desk Manager or if Front Desk Manager is not present the General Manager.

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