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Telephone Jobs in Michigan (NOW HIRING)

McLaren

Telephone Operator-Receptionist

Flint, MI · On-site

$15.75 - $19.75/hr

Telephone Operator Receptionist Department: Communications Shift: Variable Daily Work Times: Variable Scheduled Biweekly Hours: 0 Position Summary: Responsible for operating the main hospital ...

McLaren Flint

Telephone Operator-Receptionist

Flint, MI

$15.75 - $19.75/hr

Telephone Operator Receptionist Department: Communications Shift: Variable Daily Work Times: Variable Scheduled Biweekly Hours: 0 Position Summary: Responsible for operating the main hospital ...

Hannan Center

Telephone Reassurance Caller

Detroit, MI · On-site

The Telephone Reassurance Program is intended to help older adults in the community stay connected and feel supported in their homes. Weekly calls help participants feel less isolated and more aware ...

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Telephone information

See Michigan salary details

$7

$15

$21

How much do telephone jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for telephone in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.97 per hour, depending on experience, location, and employer.

What jobs can I do on the telephone?

Jobs involving the telephone include customer service representative, call center agent, telemarketer, technical support specialist, and sales associate. These roles typically require good communication skills, active listening, and sometimes familiarity with specific software or scripts. They often involve working in office or remote environments with scheduled shifts.

What is a telephone operator?

Telephone operators are professionals who assist customers by connecting telephone calls, providing directory information, and offering other communication-related services. Traditionally, they manually connected calls by plugging wires into switchboards, but today, their role often involves handling customer service inquiries, assisting with international calls, and helping with billing or technical issues. Operators may work for telecommunications companies, emergency services, or businesses that require a live operator for their phone systems. Their work requires strong communication skills, patience, and the ability to quickly resolve issues over the phone.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, strong listening abilities, and typically a high school diploma or equivalent. Familiarity with multi-line phone systems, call-routing software, and basic computer applications is usually required. Outstanding interpersonal skills, patience, and attention to detail help operators manage high call volumes and provide exceptional customer service. These skills are vital for ensuring clear communication, efficient call handling, and a positive experience for callers.

What are some common challenges faced by telephone operators when handling high call volumes?

Telephone operators often encounter high call volumes, especially during peak hours or emergency situations. Managing multiple calls efficiently while maintaining a professional and courteous demeanor can be demanding. It requires strong multitasking skills, quick problem-solving, and the ability to stay calm under pressure. Operators also need to ensure accurate information relay and proper documentation, which is crucial for effective communication and customer satisfaction.

What is the difference between Telephone vs Customer Service Representative?

AspectTelephoneCustomer Service Representative
Primary RoleHandling inbound/outbound calls, providing information over the phoneAssisting customers via phone, email, or chat with inquiries and issues
Required SkillsCommunication, active listening, basic technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, remote or office settingsCall centers, retail, office environments
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications (e.g., CCSP) often preferred

Both Telephone roles and Customer Service Representatives focus on communication and assisting customers, often in call center environments. While Telephone roles primarily involve making or receiving calls, Customer Service Representatives may handle multiple channels, including calls, emails, and chats. The skills and certifications overlap significantly, making them closely related positions in customer support industries.

What cities in Michigan are hiring for Telephone jobs? Cities in Michigan with the most Telephone job openings:
Telephone jobs near you
Infographic showing various Telephone job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,378 per year, or $15.6 per hour.

Initial Telephone Triage Specialist - Hybrid

Parallel ENT & Allergy

Holland, MI • On-site

Other

PTO

Posted 9 days ago

Job description

Triage LPN

Join our team where healthcare is reimagined!

We are looking for a Triage LPN to join our team. We are an established practice that is continually growing. Work with our well-respected group that has been serving the community for many years. Whether starting your career or looking to share your knowledge with others, we are the place for you! This position's primary location is flexible, and this is a hybrid role, whichever of our locations work best for you (Grand Rapids, Caledonia, Grandville, Holland, or Grand Haven) will be set as the primary location for this role.

While working at our Company, a Parallel ENT & Allergy Company, you will enjoy great perks, such as a great work schedule (no weekends), excellent benefits package, and PTO. We strive to maintain an environment where our employees can grow and further their skills and careers while being a part of a strong team.

Essential Functions
  • Respond to incoming patient phone calls, portal messages, and other communications regarding symptoms, treatment concerns, medication questions, and appointment needs.
  • Conduct patient assessments through telephone triage and electronic communication using approved clinical protocols and nursing judgment.
  • Determine the urgency of patient concerns and facilitate appropriate disposition, including emergency referrals, same-day appointments, routine follow-up, or home care instructions.
  • Document all patient interactions accurately and thoroughly in the electronic medical record (EMR).
  • Collaborate with physicians, nurse practitioners, physician assistants, and other healthcare team members to coordinate patient care.
  • Review laboratory, imaging, and diagnostic results as directed and communicate provider recommendations to patients.
  • Process prescription refill requests according to established protocols and provider orders.
  • Educate patients regarding diagnoses, treatment plans, medications, procedures, and self-care instructions.
  • Monitor and manage patient follow-up needs to ensure continuity of care.
  • Maintain patient confidentiality and comply with HIPAA regulations and organizational policies.
  • Assist with quality improvement initiatives and patient satisfaction efforts.
  • Participate in staff meetings, training programs, and continuing education activities.
Competencies
  • Ability to thrive in a fast-paced environment
  • Excellent customer service and computer skills
  • Strong verbal and written communication skills
  • Friendly, personable demeanor
  • Detail oriented
Physical Demands

Must be able to occasionally lift and/or move up to or more than 25 pounds. Frequent sitting with occasional standing and walking. Utilization of hand and finger dexterity for computer work and the viewing of a computer screen for most of the day.

Required Education and Experience
  • Basic Life Support Certification
  • Highschool diploma or GED
  • Licensed Nursing Degree
Preferred Education and Experience
  • 2–5+ years of direct patient care experience

We are committed to a diverse and inclusive workplace. The Company is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status.

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