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Telephone Operators Jobs in Alabama (NOW HIRING)

Tuskegee University

$44K - $57K/yr

... telephone, and computer systems. This position also query, enter, and update information in ... operating procedures (SOP) manual. (35%) * Dispatch emergency complaints to the officers as they ...

Tuskegee University

$44K - $57K/yr

... telephone, and computer systems. This position also query, enter, and update information in ... operating procedures (SOP) manual. (35%) * Dispatch emergency complaints to the officers as they ...

Accutrans

PLANT OPERATOR

Mobile, AL · On-site

Must be capable of hearing alarms, unusual noises in operating machinery, and signals from boat or personnel by radio, telephone, or voice communicator. * Must be able to read, write, and communicate ...

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All JobsTelephone Operators JobsTelephone Operators Jobs in Alabama

Telephone Operators information

See Alabama salary details

$8

$16

$22

How much do telephone operators jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for telephone operators in Alabama is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.64 per hour, depending on experience, location, and employer.

What is the difference between Telephone Operators vs Customer Service Representatives?

AspectTelephone OperatorsCustomer Service Representatives
CredentialsHigh school diploma or equivalent; some roles may require basic technical skillsHigh school diploma or equivalent; often requires communication skills training
Work EnvironmentCall centers, switchboards, or front desk settingsCall centers, retail, or office environments
Industry UsageTelecommunications, hospitality, emergency servicesRetail, tech, healthcare, and various service industries

While both roles involve communication via phone, Telephone Operators primarily manage switchboards and direct calls within organizations or to external contacts. Customer Service Representatives handle a broader range of customer inquiries, providing support and information across various industries. Both roles require strong communication skills, but Telephone Operators focus more on call routing and technical tasks, whereas Customer Service Representatives focus on customer interaction and problem-solving.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000, depending on experience and location. Wages can vary based on the employer, geographic area, and whether the role is full-time or part-time, with some experienced operators earning higher salaries or additional benefits.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is often provided, and familiarity with telephone systems and customer service is beneficial. Some positions may require basic computer skills and the ability to handle multiple calls efficiently.

What does a telephone operator do?

A telephone operator manages incoming and outgoing calls, connects callers to the appropriate parties, and provides information or assistance as needed. They often use specialized equipment and require good communication skills, working in environments such as customer service centers or switchboards.

What cities in Alabama are hiring for Telephone Operators jobs?

Cities in Alabama with the most Telephone Operators job openings:

Infographic showing various Telephone Operators job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,670 per year, or $16.2 per hour.

Public Safety Communications Operator

Montgomery, AL • On-site

Montgomery County Commission Human Resources Department - Sheriff
See more jobs at Montgomery County Commission Human Resources Department - Sheriffexternal

Full-time

Re-posted 16 days ago

Job description

Salary Information

Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade. \r\n**A starting salary may be negotiated and will be commensurate with education, training and experience in alignment with pay administration policies** \r\n

Nature of Work

The\r\nfundamental reason this position exists is to receive emergency and\r\nnon-emergency telephone calls from the public to the Montgomery Emergency\r\nCommunications Center (ECC) using a highly specialized computer telephony\r\nsystem and software application and enter data received into a computerized\r\ndispatch system to assist dispatcher(s) with emergency response. The work responsibilities include processing\r\nemergencies; initiating and performing Emergency Medical Dispatch; query, enter\r\nand receive critical law enforcement information using local, state, and\r\nnational level database systems and performing department\r\nadministrative/clerical duties. ECOIs\r\nreport directly to a Public Safety Communications Supervisor.\r\n

Minimum Qualifications

Applicants\r\nmust have a high school diploma or GED.\r\nApplicants must have completed a data entry operations course at a\r\ntechnical institute or six (6) months of experience as a data entry operator,\r\ntelephone operator, or a receptionist type position receiving and/or\r\ntransmitting telephone, radio, or alarm system calls. \r\n\r\n\r\nNOTE: Qualifying\r\neducation, training and experience that provide the requisite knowledge,\r\nskills, and abilities to perform the job will be considered.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

Special Requirements

As a condition of continued\r\nemployment, you must pass a background check and drug test. Must be willing to respond to the Emergency\r\nCommunications Center when requested for man-made and natural disasters that\r\ncould include working irregular hours, weekends, holidays, and evenings. Employee must\r\nobtain and maintain certification for APCO Emergency Medical Dispatcher and NCIC.\r\nMust be 18 years old.\r\n\r\n\r\n\r\n

Employment Type: Full-Time

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