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Telephone Operator Jobs in Santa Rosa, CA (NOW HIRING)

C. Mondavi & Family

Machine Operator Class 9A

Saint Helena, CA · On-site

$20.75 - $24.75/hr

Operator must maintain a strong focus on safety, quality, and efficiency, adhere to company SOPs, and contribute to maintaining a clean and organized production environment. Key Responsibilities ...

SOHAPS, INC

The UPS Store Center Associate

Santa Rosa, CA · On-site

$17 - $20/hr

... and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale ... RESPONSIBILITIES * Delivers outstanding customer service to walk-in customers and telephone ...

SOHAPS, INC

Full-Time UPS Center Associate

Cloverdale, CA · On-site

$15.25 - $21/hr

... and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale ... RESPONSIBILITIES * Delivers outstanding customer service to walk-in customers and telephone ...

SOHAPS, INC

The UPS Store Center Associate

Santa Rosa, CA · On-site

$17 - $20/hr

... and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale ... RESPONSIBILITIES * Delivers outstanding customer service to walk-in customers and telephone ...

SOHAPS, INC

The UPS Store Center Associate

Santa Rosa, CA · On-site

$17 - $20/hr

... and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale ... Responsibilities * Delivers outstanding customer service to walk-in customers and telephone ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in Santa Rosa, CA

Telephone Operator information

See Santa Rosa, CA salary details

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How much do telephone operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for telephone operator in Santa Rosa, CA is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.30 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Santa Rosa, CA?

The most popular types of Telephone Operator jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Telephone Operator jobs?

Cities near Santa Rosa, CA with the most Telephone Operator job openings:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Santa Rosa, CA as of September 2026, with employment types broken down into 76% Full Time, 19% Part Time, and 5% Temporary. Highlights an 100% In-person job distribution, with an average salary of $40,615 per year, or $19.5 per hour.

Machine Operator Class 9A

Saint Helena, CA • On-site

C. Mondavi & Family
See more jobs at C. Mondavi & Familyexternal

$20.75 - $24.75/hr

Full-time

Re-posted 13 days ago

Job description

Position Purpose
Under the supervision of the Bottling Manager/Supervisor/Lead, this position will perform all duties related to bottling line operations, changeovers, cleaning/sanitation, PM's and some corrective maintenance. Operator must maintain a strong focus on safety, quality, and efficiency, adhere to company SOPs, and contribute to maintaining a clean and organized production environment.
Key Responsibilities
Comprehend the function of each piece of high-speed bottling line equipment including its capabilities and limitations.
Operate and maintain the cleanliness of bottling line fillers, cappers, labelers, packers, palletizers, wrappers and surrounding areas.
Identify proper change over components using packaging codes.
Display the aptitude for removing and installing package change-over parts.
Neatly store and maintain change-over components.
Set the equipment for proper bottle to guide clearances.
Understand and adjust all equipment timing points.
Recognize and resolve improperly adjusted components.
Make production adjustments to all equipment as necessary.
Read and understand technical manuals and follow documented practices and procedures.
Inspect for proper machine component performance.
Perform in production cleaning.
Follow, observe and enforce all safety rules and food safety protocols.
Understand and follow sanitation procedures of bottling equipment.
Requirements
1-2 years of experience on high-speed bottling line with fillers, cappers, packers, palletizers, labelers, etc.
Working knowledge of raw materials, production processes and quality control.
Ability to follow verbal and written instructions in English and operate PLC, HMI and other applicable computer technology associated with bottling equipment.
Ability to move raw materials of up to 55 pounds
Good communication skills when issues arise with proper notification given to Production Manager, Maintenance Manager and/or Lead Maintenance Technician
History of good attendance and reliability.
Ability to work overtime & weekends when necessary

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