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Remote Telephone Operator Jobs in Santa Rosa, CA

First American

Welcome Call Representative

Santa Rosa, CA · Remote

$20.34 - $27.12/hr

Proficient in Microsoft Office - Excel, Word, PowerPoint, and Outlook Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at ...

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Remote Telephone Operator information

See Santa Rosa, CA salary details

$9

$19

$27

How much do remote telephone operator jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote telephone operator in Santa Rosa, CA is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Santa Rosa, CA? For Remote Telephone Operator jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Santa Rosa, CA look for? The top searched job categories for Remote Telephone Operator jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Remote Telephone Operator jobs? Cities near Santa Rosa, CA with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Santa Rosa, CA as of June 2026, with employment types broken down into 45% Full Time, 52% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,615 per year, or $19.5 per hour.
Welcome Call Representative

Welcome Call Representative

First American

Santa Rosa, CA • Remote

$20.34 - $27.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Who We AreJoin a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoProvides support and primary point of contact to assigned account(s) and/or Account Managers/Sales to address inquiries, increase market share, support specific revenue and long-term strategic objectives and service clients. Assist in the development of account plan strategy to identify key sales opportunities with existing and potential clients to drive retention and growth and ensure customer satisfaction. Assists with coordinating action plans with multiple internal entities. Job may have sales and business development role in addition to service role. Manages implementation activities and ongoing training to clients, based on knowledge of client business requirements and product knowledge.

HOW YOU'LL CONTRIBUTE

  • In partnership with Account Manager/Sales and/or working directly with clients, develops ongoing customer relationships
  • Provide full range of services to assigned accounts, including customer service, training, reporting, and providing solutions to customer problems
  • Act as liaison to other internal and external entities
  • May provide support to higher level Account Managers
  • Actively create sales opportunities
  • Gather data and provide information to answer questions and respond to inquiries


WHAT YOU'LL BRING

  • High school diploma; some college preferred
  • 0-2 years related experience
  • Strong customer service orientation
  • Detail oriented
  • Excellent verbal communication
  • Strong problem-solving skills to address client concerns and provide solutions
  • Strong organizational skills
  • Proficient in Microsoft Office - Excel, Word, PowerPoint, and Outlook
Pay Range: $20.34 - $27.12 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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