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Telephone Operator Jobs in Novato, CA (NOW HIRING)

Choice Health Care

Patient Coordinator Lead

Vallejo, CA · On-site

$19.04 - $24.76/hr

Serves as telephone operator for facility; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party. * Receives and distributes all mail and ...

AHMC Healthcare

CONSOLE OPERATOR

Daly City, CA · On-site

$31.14 - $33.78/hr

The Console Operator is primarily responsible for rapid accurate and courteous processing of ... Provide friendly competent customer service on the telephone and in person with staff, patients ...

AHMC Healthcare

CONSOLE OPERATOR

Daly City, CA · On-site

The Console Operator is primarily responsible for rapid accurate and courteous processing of ... Provide friendly competent customer service on the telephone and in person with staff, patients ...

AHMC Healthcare

CONSOLE OPERATOR

Daly City, CA · On-site

$31.14/hr

The Console Operator is primarily responsible for rapid accurate and courteous processing of ... Provide friendly competent customer service on the telephone and in person with staff, patients ...

AHMC Healthcare

CONSOLE OPERATOR

Daly City, CA

The Console Operator is primarily responsible for rapid accurate and courteous processing of ... Provide friendly competent customer service on the telephone and in person with staff, patients ...

City of Vallejo

Communications Operator I

Vallejo, CA · On-site

$75K - $91K/yr

Determines appropriate communications or research channels selected from emergency telephone lines ... Some experience operating radio, computer, or other communication equipment is highly desirable.

HORSPOOL & ROMINE MFG CO INC

MACHINE OPERATOR

Oakland, CA · On-site

$28 - $30/hr

Join HORSPOOL & ROMINE MFG CO INC as a Machine Operator in Oakland, CA, where you will play a crucial role in our manufacturing process. This position offers an exciting opportunity to work with ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in Novato, CA

Telephone Operator information

See Novato, CA salary details

$10

$20

$29

How much do telephone operator jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for telephone operator in Novato, CA is $20.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $22.84 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What cities near Novato, CA are hiring for Telephone Operator jobs?

Cities near Novato, CA with the most Telephone Operator job openings:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Novato, CA as of September 2026, with employment types broken down into 45% Full Time, 53% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,614 per year, or $21 per hour.

Telephone Operator / Switchboard Operator

Ladgov Corporation

San Francisco, CA • On-site

$19.25 - $23.75/hr

Part-time

Medical, Dental, Vision, PTO

Re-posted 3 days ago

Job description

Position Overview

Viakorp Corporation is seeking professional and customer-focused Telephone Operators / Switchboard Operators to support the San Francisco VA Health Care System. This position serves as the first point of contact for patients, visitors, medical staff, and emergency personnel by providing prompt, courteous, and accurate telephone services. Operators are responsible for routing calls, handling emergency communications, operating paging systems, and ensuring uninterrupted communications for a major healthcare facility operating 24/7.

This is an on-site position supporting a federal healthcare facility where professionalism, confidentiality, and reliability are essential.

Work Schedule

This position supports 24/7 operations.

Coverage includes:

  • Monday – Friday: 7:00 PM – 7:00 AM
  • Weekends (Saturday & Sunday): 24-hour coverage
  • Federal Holidays: 24-hour coverage

Schedules may include:

  • Overnight shifts
  • Weekend shifts
  • Holiday shifts
Key Responsibilities
  • Answer incoming telephone calls promptly and professionally.
  • Route calls to the appropriate departments, clinics, and personnel.
  • Operate computerized telephone and switchboard systems.
  • Use overhead paging, radio, and emergency communication systems.
  • Respond appropriately to emergency situations, alarms, disaster notifications, and code calls.
  • Maintain accurate call logs and incident documentation.
  • Report telephone or communication equipment issues.
  • Assist callers with placing outgoing calls when needed.
  • Follow established procedures for emergency communications and security events.
  • Maintain patient privacy and confidentiality at all times.
  • Provide courteous customer service to patients, visitors, and medical staff.
  • Work effectively during high call volumes while maintaining accuracy.
Minimum Qualifications
  • High school diploma or equivalent.
  • Previous experience as a telephone operator, switchboard operator, call center representative, receptionist, dispatcher, or customer service representative preferred.
  • Excellent verbal communication and active listening skills.
  • Strong computer and data entry skills.
  • Ability to multitask in a fast-paced environment.
  • Professional telephone etiquette.
  • Ability to remain calm during emergencies.
  • Dependable attendance and punctuality.
  • Ability to pass required federal background screening and credentialing.
Required Skills
  • Exceptional customer service
  • Professional communication
  • Attention to detail
  • Problem-solving
  • Time management
  • Teamwork
  • Confidentiality and discretion
  • Ability to prioritize multiple tasks simultaneously
Benefits

Viakorp offers eligible employees:

  • Competitive pay
  • Health, dental, and vision insurance
  • Paid time off
  • Paid federal holidays (as applicable)
  • Professional training
  • Career growth opportunities
  • Supportive team environment

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LADGOV logo

About LADGOV

Sourced by ZipRecruiter

Ladgov Corporation is a Small business headquartered in Williamsburg, VA. We provide solutions to our clients in the U.S and around the globe. Ladgov’s Capabilities span from providing Public Health services in Biomedical Engineering, Bio-Pharmaceutical Research to IT & Cyber Security Solutions, Project Management, Data Analytics as well as Religious Services, Facility Management, Education Support services, and Infrastructure Management Services. LADGOV Corporation is dedicated to supporting its customers both in the private and federal space by fulfilling its commitment to each requirement and achieving exceptional results. Our staff uses modern cutting-edge technology to provide the best solutions to your mission needs. Satisfaction guaranteed!

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

Williamsburg, VA, US

Social media

Facebook

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