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Telephone Customer Service Jobs in Reno, NV (NOW HIRING)

MIRATECH Corporation

Field Service Supervisor

Reno, NV · On-site

Provide telephone support to customers and MIRATECH Field Service Technicians including troubleshooting and replacement parts identification * Conduct regular performance evaluations and provide ...

Walgreens

Pharmacy Customer Service Associate

Sparks, NV · On-site

Handles telephone calls that do not require personal attention of the pharmacist, including those ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Pharmacy Customer Service Associate

Reno, NV · On-site

Handles telephone calls that do not require personal attention of the pharmacist, including those ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Pharmacy Customer Service Associate

Sparks, NV · On-site

Handles telephone calls that do not require personal attention of the pharmacist, including those ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Pharmacy Customer Service Associate

Sparks, NV · On-site

Handles telephone calls that do not require personal attention of the pharmacist, including those ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Pharmacy Customer Service Associate

Reno, NV · On-site

Handles telephone calls that do not require personal attention of the pharmacist, including those ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Pharmacy Customer Service Associate

Sparks, NV · On-site

Handles telephone calls that do not require personal attention of the pharmacist, including those ... Provides customer service in the photo area, including digital passport photo service, poster print ...

MIRATECH Corporation

Field Service Technician

Reno, NV · Remote

$27/hr

Primary functions of this position are commissioning new SCR equipment; preventive maintenance, troubleshooting and repair of existing SCR equipment; and telephone customer support. The Field Service ...

Autosales

Retail Customer Service Specialist

Sparks, NV · On-site

$16.40 - $18.40/hr

Cashiers with a customer service representative background starting at $16.40 - $18.40 an hour ... Answers incoming telephone calls. * Assists with merchandising duties as needed. * General ...

Walgreens

Pharmacy Customer Service Associate

Reno, NV · On-site

$16 - $18/hr

Handles telephone calls that do not require personal attention of the pharmacist, including those ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Reno, NV

Telephone Customer Service information

See Reno, NV salary details

$9

$18

$26

How much do telephone customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for telephone customer service in Reno, NV is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in Reno, NV?

For Telephone Customer Service jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Reno, NV look for?

The top searched job categories for Telephone Customer Service jobs in Reno, NV are:

What cities near Reno, NV are hiring for Telephone Customer Service jobs?

Cities near Reno, NV with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,983 per year, or $18.7 per hour.

Field Service Supervisor

MIRATECH Corporation

Reno, NV • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Located in: Reno, NV
Reports to: Field Service Manager
Collaborates with: All Departments
Primary Responsibility: This position is responsible for leading and managing a team of Field Service technicians to perform preventive maintenance, troubleshooting and repair of existing equipment, commissioning of new equipment, and telephone customer support.
What You'll Do:
  • Proven experience as a supervisor leading multiple Field Service Technicians in a technical field
  • Collaborate with engineering, project management, and other departments to improve processes and productivity
  • Provide telephone support to customers and MIRATECH Field Service Technicians including troubleshooting and replacement parts identification
  • Conduct regular performance evaluations and provide constructive feedback.
  • Commission and service MIRATECH equipment if needed to maintain customer schedule
  • Participate in hiring, training, and onboarding new Field Service Technicians
  • Identify training needs and implement skill development programs for Field Service Technicians
  • Follow up customer calls after service work completion
  • Keep up to date on company products, services, and procedures
  • Strict adherence to safety protocols and quality standards
  • Coordinate with Field Service Manager to assign tasks, schedule work, and manage team's workload effectively
  • Maintain test equipment and special tools calibration

What Qualifies You:
  • Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls.
  • Excellent leadership, communication, and interpersonal skills
  • Ability to mentor and develop new MIRATECH Field Service Technicians
  • Demonstrated ability to make independent decisions and work in a loosely structured environment
  • Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
  • Excellent problem-solving skills
  • 25 - 50% overnight travel - with higher concentrations during peak seasons.
  • 10+ years prior field service technician experience or equivalent knowledge, skills, and abilities.
  • Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally.
  • Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint). Applicant must pass a proficiency test.
  • Must possess valid driver's license and passport

Physical Requirements:
  • Stand, walk, bend, climb, and kneel for extended periods.
  • Work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms.
  • Maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work.
  • Regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids.
  • Transport tools and equipment across job sites and within confined or restricted-access areas.
  • Perform tasks at elevations exceeding 6 feet, using aerial lifts, scaffolding, or fall protection systems in accordance with OSHA standards.
  • Enter, work in, and exit confined spaces, including tanks, ducts, and engine compartments, under permit-required confined space procedures.
  • Maintain situational awareness around active machinery and energized systems.
  • Work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration, and engine exhaust.
  • Maintain clear vision (corrective lenses permitted), color recognition, and depth perception.
  • Detect abnormal sounds, smells, or vibrations from mechanical equipment.
  • Follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members.

What's in it for You:
  • Health, Dental & Vision Insurance
  • Annual Bonus Program
  • $350 Annual Wellness Credit
  • Flexible Spending Account (FSA)
  • 401k with match up to 5%
  • Life insurance
  • Disability insurance
  • 5 days of paid sick leave annually (prorated based on start date)
  • 15 days PTO annually (prorated based on start date)
  • $350 Production Reimbursement Program

Equal Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.

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