Teleperformance Jobs in Reno, NV (NOW HIRING)

Overview
As a Payroll Tax Processor, is a key team member who handles day-to-day processing across a high-volume workload. We are looking for a detail-oriented, customer-focused team player with hands-on experience working with tax notices, payroll corrections, and amended returns, who is eager to learn from senior colleagues while continuing to build their foundational tax knowledge. This role is ideal for individuals passionate about service delivery in a high-velocity environment.
MUST LIVE IN RENO, NEVADA
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
Application Deadline: Ongoing until positions are filled. Please click apply to start your application.
For other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers.
Responsibilities
Your Responsibilities

• Deliver accurate resolution of routine payroll tax notices by following documented procedures and knowledge-base guidance, escalating anything outside scripted scenarios
• Support routine monthly, quarterly, and annual tax compliance activities by reviewing records and verifying data Prepare and submit payroll amendments and supporting documentation based on analysis of customer requests and audit findings
• Maintain organized documentation
• Collaborate with team members to support cross-functional tax processing workflows and meet operational deadlines
• Formally coach Tax Processors across levels through structured training sessions and documented development plans, distinct from EX4's informal peer coaching
• Represent the Payroll Tax Processing team's perspective in cross-functional planning sessions and meetings with Product, Engineering, and Compliance partners
• Identify systemic patterns across the team's case queue and recommend and help implement process, tooling, or product improvements - the team-wide counterpart to EX4's case-level corrective actions

Qualifications
We're looking for fearless people - people who are inspired to What we Prefer deliver only the best in all that we do.
Qualifications:

• 2+ years of relevant experience in payroll operations, payroll tax processing, accounting, or a related field
• Strong attention to detail with demonstrated ability to work accurately in a high-volume environment
• Proficiency with accounting principles, financial reconciliation, and tax software applications
• Effective written and verbal communication skills, able to explain standard filing requirements to customers and peers
• Independently own resolution of the most complex tax notices, multi-jurisdictional issues, and penalty abatements, applying deep regulatory expertise with minimal supervision
• Serve as the team's escalation point for complex, non-precedented cases; determine root cause and resolution path where no established procedure exists
• Conduct audits of payroll records for compliance, identifying control gaps and recommending corrective action for the specific cases and accounts involved (case-level - see Discussion Point 6 for the boundary with EX5's systemic scope)
• Proven ability to translate ambiguous, high-stakes tax and compliance matters into clear recommendations for leadership and cross-functional partners
• Comfortable with using AI (artificial intelligence) in order to complete daily tasks
• High School Diploma or equivalent.
• Must be 18 years of age or older.

Key Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

• Internet Requirements:
• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required