Telecounseling Jobs (NOW HIRING)

Job Summary:

Provides support to the Telecounseling department and assigned clinics as a treatment assessor related to the patient intake process. The position requires the ability to work independently and demonstrate the ability to establish patient rapport and trust. The purpose of this position is to complete all necessary assessments and documentation associated with patient psychosocial assessments.

Essential Functions:

• Complete pre-scheduled comprehensive clinical PSAs as assigned by the clinic and/or TSC Supervisor
  Ensures compliance with all local, state, federal, and Colonial Management Group, LP telecounseling rules, regulations, and policies
• Document completed assessments and all patient engagement contact notes using Methasoft
• Actively participate in team meetings assigned by TSC Supervisor
• Attend monthly clinical supervision meetings (individual and group)
• Assist with providing training to new telecounseling members and telecounseling treatment assessors assigned by either the TSM OR TSC Supervisor
• On an as-needed basis, assist with Walk-in or "On-call" assessments
• Actively carry a small caseload of 20 telecounseling patients
• Demonstrate proficiency in concurrent documentation
• Maintain swift responsiveness to emails and chats related to the scheduling of and revisions to psychosocial assessments
• Acts always in the best interest of the program and company by honoring, supporting, and protecting the company's proprietary rights.
• Demonstrate ability to perform other duties as required.

Supervisory Responsibilities:

None.

Essential Qualifications:

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions).

Education/Licensure/Certification: Qualified candidates will have a Master's degree in a related field. Must hold a full license in the appropriate state: (LCSW, LMFT, LPC, or LMHC)

Required Knowledge: Knowledge of Methadone, general counseling practices, Federal Confidentiality Law, HIPAA & ethics, and ability to complete clinical assessments. Must be computer literate and have basic knowledge of all Microsoft products and telecounseling platforms.

Experience Required: Master's degree in counseling with active LMHC or LCSW license in the state of Florida with five years of experience at the current licensure level, with the ability to obtain LPCC and LMHC counseling licensure in other states. Knowledge and background in telecounseling services preferred. Multiple years of management experience preferred.

Skill and Ability: Must possess excellent interpersonal and communication skills, be able to multitask, and prioritize workload

Physical Demands/Work Environment:

(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

Finger Dexterity: Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.

Talking: Ability to communicate with patients and fellow employees.

Hearing: Ability to hear normal conversations and receive ordinary information.

Vision: Average, ordinary, visual acuity necessary to observe patients and work on the computer. Clear vision at 20 inches or less and distant vision at 20 feet or more.

Physical Strength: Sedentary work; sitting much of the time. Ability to lift up to 10 pounds. Movements such as standing, walking, and occasional bending or reaching are required. Exerts up to 10 pounds of force occasionally.

Working Conditions:

(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

Employees in the office environment must have the:

• Ability to operate in an open work area with moderate everyday noise.

The position may be eligible to work in a remote location. In the remote telecommuting environment, the employee must have the following:

• Ability to operate in a private workspace with a door that closes and locks.
• Ability to secure all work in a locking drawer or cabinet.
• Ability to travel occasionally to a treatment center for training.

Core Competencies:

• Approachability

• Communication (oral and written)
• Conflict management
• Customer/patient focus
• Decision making
• Ethics/values/integrity
• Hiring/staffing
• Managing and measuring work performance
• Problem-solving
• Teamwork (encouraging and building)
• Time management