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Telecommute Cyber Security Help Desk Jobs in Riverside, CA

Medium

Director of IT, Infrastructure & Security

Irvine, CA · On-site

$130 - $160/hr

Oversee day‑to‑day IT operations, including help desk, employee onboarding and offboarding ... Cybersecurity and Security Operations Background: Strong working knowledge of corporate ...

New

Leidos

Senior Desktop Support Technician

Norco, CA · On-site

$33 - $36/hr

... cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos ... Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.

Leidos

Senior Desktop Support Technician

Norco, CA · On-site

$33 - $36/hr

... cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos ... Help Desk ticket management software. • Basic network troubleshooting skills. • Excellent ...

LayerCake

Dedicated Support Analyst II

Anaheim, CA · On-site

... , help desk, or technical service delivery * Working knowledge of: * Windows and macOS ... CMMC (Cybersecurity Maturity Model Certification) Certification requirements may evolve based on ...

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All JobsTelecommute Cyber Security Help Desk JobsTelecommute Cyber Security Help Desk Jobs in Riverside, CA

Telecommute Cyber Security Help Desk information

See Riverside, CA salary details

$63.1K

$150.7K

$200.8K

How much do telecommute cyber security help desk jobs pay per year?

As of Aug 8, 2026, the average yearly pay for telecommute cyber security help desk in Riverside, CA is $150,712.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,800.00 and $171,100.00 per year, depending on experience, location, and employer.

What is a telecommute cyber security help desk?

A Telecommute Cyber Security Help Desk is a remote support position focused on assisting individuals and organizations with cybersecurity-related issues. Professionals in this role help troubleshoot security incidents, answer questions about safe technology practices, and guide users in resolving threats like malware or phishing. They may also assist with setting up secure systems, resetting passwords, and educating users on cybersecurity policies—all while working from a remote location. This job combines technical troubleshooting skills with a strong understanding of cybersecurity best practices.

What are some common challenges faced by telecommute cyber security help desk professionals, and how can they be addressed?

Telecommute Cyber Security Help Desk professionals often encounter challenges such as coordinating with remote teams, maintaining clear communication with end-users, and troubleshooting security incidents without physical access to devices. Establishing strong documentation protocols, leveraging secure remote access tools, and staying up-to-date on cybersecurity best practices can help address these issues. Regular virtual team check-ins and ongoing security training also contribute to smoother workflows and quicker incident resolution.

What is the difference between Telecommute Cyber Security Help Desk vs Telecommute Network Support Specialist?

AspectTelecommute Cyber Security Help DeskTelecommute Network Support Specialist
CertificationsCompTIA Security+, CISSP, or equivalentCompTIA Network+, Cisco CCNA, or equivalent
Work EnvironmentRemote support for security issues, troubleshooting security incidentsRemote or on-site support for network infrastructure and connectivity
Industry UsageIT security firms, corporate security teamsIT service providers, enterprise networks

While both roles involve technical support, the Telecommute Cyber Security Help Desk focuses on security-related issues, incident response, and safeguarding systems remotely. In contrast, the Telecommute Network Support Specialist handles network infrastructure, connectivity, and performance issues. Both roles often require similar certifications and can be performed remotely, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a telecommute cyber security help desk professional?

To thrive as a Telecommute Cyber Security Help Desk professional, you need a solid understanding of cybersecurity principles, troubleshooting skills, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA Security+ or Cisco CCNA Security are highly valuable. Strong communication, problem-solving abilities, and customer service orientation help you effectively assist users and resolve security issues remotely. These skills are vital for ensuring timely threat mitigation, maintaining secure systems, and providing reliable support in a remote environment.
What are the most commonly searched types of Cyber Security Help Desk jobs in Riverside, CA? The most popular types of Cyber Security Help Desk jobs in Riverside, CA are:
Telecommute Cyber Security Help Desk jobs near you

Onsite IT Support Representative II - Temp-To-Hire

Mesa Energy Systems, Inc.

Irvine, CA

$32 - $36/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

About Us

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

Mesa Energy Systems is seeking an IT Support Representative II to provide intermediate technical support for approximately 1,700 employees across 22 branches in four states. This role supports end users with hardware, software, account access, network connectivity, and standard IT service issues while helping maintain reliable day-to-day IT operations. The position works with moderate independence to troubleshoot and resolve routine to moderately complex issues, escalate advanced matters as needed, document support activity, assist with deployments and onboarding support, and contribute to consistent, responsive service delivery across the organization.

Essential Duties & Responsibilities

   Provide Help Desk support by phone, walk-up, email, and ticketing system for end-user hardware, software, account, connectivity, and standard IT service issues.    Troubleshoot, diagnose, resolve, monitor, and test routine to moderately complex technical issues, escalating advanced or widespread issues as needed.    Install, configure, maintain, and support desktops, laptops, mobile devices, printers, peripherals, hardware components, and proprietary or commercial applications.    Assist with daily IT operations, including support calls, laptop deployments, equipment setups, rapid response needs, and occasional off-hours or offsite support.    Provide basic IT training for new employees and serve as a first point of contact for new employee technology questions.    Maintain user information in Active Directory, Azure AD, update inventory records, and document support requests, resolutions, configuration settings, and knowledge base content.    Follow established IT procedures, standards, security controls, compliance requirements, and asset management practices.    Identify recurring issues, suggest process or deployment improvements, and assist with larger assigned projects and technology initiatives.

Qualifications

   Bachelor's degree in computer science, Information Technology, or relevant certifications.    3+ years of experience in IT systems support, implementation, and maintenance; 2 considered with degree.    Experience with Windows 11, O365, Global Protect, PrinterLogic, Cortex, Tanium, and/or Verkada preferred.     Familiarity with Ethernet and network Communications equipment and ability to troubleshoot TCP/IP, DHCP and DNS issues.    Knowledge of networking, servers, and databases    Experience with cybersecurity best practices, including firewalls, intrusion detection, and data encryption.    Excellent problem-solving, analytical, communicative, and collaborative skills required.

#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

Equal Opportunity EmployerAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective EmployeesNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.Geographic Disclosure

Compensation Range: $32 - $36 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Employment Type: FULL_TIME

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