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Infographic showing various Telecommunications Headhunters job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Telecommunications Specialist II

Peak Performers

Austin, TX • On-site

$38/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Step into a long-term, highly stable telecommunications role that offers rare longevity and immediate impact within essential public infrastructure. This position provides an exceptional opportunity to manage high-volume enterprise voice systems, leverage industry-standard Cisco technology, and build a multi-year foundation with predictable, extended contract funding. If you thrive in a structured environment where your technical precision directly supports large-scale operations, this role delivers continuous growth and steady continuity.
The Team You Will Be Joining
You will be joining the Texas Department of Information Resources (DIR), a fast-paced, collaborative technology agency powered by dedicated professionals who serve as the cornerstone of public sector technology in Texas. Working within the Chief Operations Office and CCTS Work Orders & Directory Services team, you will collaborate with highly motivated experts committed to delivering secure, modern, and cost-effective technology across the state.
Major Duties
  • Serve as the primary account liaison for assigned state agencies regarding all CCTS enterprise voice and directory services.
  • Evaluate, analyze, and process complex client work orders from initial submission through service completion.
  • Assign tracking and Telephone Service Request (TSR) numbers via proprietary database systems (Net Plus) and communicate completion timelines to agency partners.
  • Execute move, add, change, and disconnect (MACD) requests within Cisco enterprise telephony systems and central tele-management systems (CTS).
  • Update division billing codes, process voicemail provisioning, reset passwords, and maintain active directory databases.
  • Manage multiple phone lines, direct calls efficiently, and utilize standard enterprise office equipment (copiers, printers, fax machines) to support daily administrative workflows.
  • Provide technical guidance to isolate and resolve administrative or telecom-related issues, following established escalation paths when necessary.
What are we looking for?
  • Experience: 3+ years of dedicated experience working in telecommunications, data management, or enterprise IT operational environments.
  • Core Telecom Knowledge: Practical understanding of foundational telecommunications principles, voice services, and line routing.
  • Technical & Software Skills: Hands-on experience navigating Cisco database software and specialized telecommunications management databases (Net Plus, CTS, or equivalent enterprise inventory tools).
  • Operational Readiness: Comfort managing multi-line phone systems and utilizing standard physical office hardware (printers, copiers, fax machines).
Exciting Opportunity Details
  • Rate: $38.00 / hour
  • Length of Engagement: 1 Year Contract (Long-term extension outlook funded through 4 years; Start Date: September 1st)
  • Days/Hours: Monday – Friday, Standard Business Hours
  • Location: Hybrid (On-site required in Downtown Austin, TX area — 78701)
The Peak Performers Difference
  • Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment.
  • Participation in a 403(b)-retirement plan.
  • Priority placement for qualified applicants with chronic medical conditions and/or disabilities.
  • Weekly payments through direct deposit.
  • In business since 1994 and thousands of job placements.
All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.
Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.
Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Custom Job ID: Hv680808731.2
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