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Telecommunications Assistant Jobs in Two Rivers, WI

TDS Telecom

Field Service Technician

De Pere, WI

As a Field Service Technician , you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will ...

TDS Telecom

Field Service Technician

Green Bay, WI · On-site

$22.62 - $33.94/hr

As a Field Service Technician , you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will ...

TDS Telecom

Field Service Technician

Green Bay, WI · On-site

As a Field Service Technician , you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will ...

TDS Telecom

Field Service Technician

Cleveland, WI · On-site

$22.62 - $33.94/hr

As a Field Service Technician you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will ...

TDS Telecom

Field Service Technician

Green Bay, WI

$22.62 - $33.94/hr

As a Field Service Technician , you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will ...

TDS Telecom

Field Service Technician

Green Bay, WI · On-site

As a Field Service Technician , you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will ...

TDS Telecom

Field Service Technician

Cleveland, WI · On-site

As a Field Service Technician you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will ...

TDS Telecom

Field Service Technician

Cleveland, WI

As a Field Service Technician you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will ...

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Showing results 21-40

All JobsTelecommunications JobsTelecommunications Assistant JobsTelecommunications Assistant Jobs in Two Rivers, WI

Telecommunications Assistant information

What does a telecommunications assistant do?

A Telecommunications Assistant supports the installation, maintenance, and troubleshooting of telecommunication systems such as phones, networks, and related equipment. They often assist in setting up new phone lines, managing voicemail systems, and ensuring that all communication equipment is working efficiently. Telecommunications Assistants may also provide technical support to users, keep records of maintenance activities, and coordinate with vendors or service providers. Their role is essential in ensuring smooth and reliable communication within an organization.

What are the key skills and qualifications needed to thrive as a telecommunications assistant, and why are they important?

To thrive as a Telecommunications Assistant, you need a solid understanding of telecommunications systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certification. Familiarity with phone systems, VoIP platforms, and ticketing or help desk software is typically required in this role. Strong organizational skills, attention to detail, and effective communication help you manage tasks efficiently and assist both users and technical teams. These skills ensure reliable communication infrastructure and timely support, which are critical for smooth business operations.

How to get into a telecommunications assistant with no experience?

To become a telecommunications assistant with no experience, focus on developing basic technical skills, such as understanding networking concepts and using communication tools. Entry-level positions often require a high school diploma or equivalent, and gaining certifications like CompTIA A+ or Cisco's CCNA can improve your chances. Volunteering or internships can also provide practical experience and help build relevant skills for the role.

What are some common challenges telecommunications assistants face when supporting large organizations?

Telecommunications Assistants in large organizations often encounter challenges like managing a high volume of service requests, coordinating with multiple departments, and staying updated with rapidly evolving technologies. They may need to troubleshoot complex network issues under tight deadlines and ensure minimal disruption to daily operations. Effective communication and strong organizational skills are essential for prioritizing tasks and collaborating with IT teams, vendors, and end-users to deliver timely support.
Telecommunications Assistant jobs near you
Infographic showing various Telecommunications Assistant job openings in Two Rivers, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Care Representative (Green Bay, WI)

NewCell, LLC

Green Bay, WI • On-site

$15.50 - $21.25/hr

Other

Re-posted 14 days ago

Job description

Job Summary:
Take incoming calls and provide extraordinary, personalized service to our customers regarding rate plans, billing questions, wireless devices, service inquiries, and fixed services. Perform basic troubleshooting by asking targeted questions and applying problem-solving skills to identify the root cause and deliver the right solution. Effectively identify customer needs and offer, explain, and process sales over the phone, recommending appropriate products and solutions to enhance the customer's experience and value.
Empowered to educate customers, build strong relationships, and ensure both current and future needs are met, while confidently discussing and promoting wireless and fixed service options. Simultaneously navigate multiple systems and applications in a fast-paced environment. As a result of the ever-evolving wireless industry, this position will continually learn and expand knowledge of products, services, rate plans, promotions, and features. Play a crucial role by delivering on our promise of live, local service every day.
Responsibilities & Duties:
  • Assist customers through inbound and outbound phone interactions, as well as other assigned customer service channels, delivering timely, accurate, and personalized support throughout each scheduled shift.
  • Take ownership of the customer experience by actively listening, identifying needs, and striving to resolve inquiries during the first point of contact using available knowledge and resources.
  • Use empowerment to do what is right for the customer, creating "win-win" outcomes while adhering to company policies, procedures, and compliance requirements.
  • Effectively utilize systems, tools, and resources to provide detailed, accurate information regarding wireless and fixed services, products, rate plans, and billing.
  • Build customer loyalty by educating customers, strengthening relationships, and ensuring both current and future needs are met.
  • Assist customers with basic troubleshooting related to devices, products, services, and connectivity issues.
  • Identify customer needs and confidently recommend appropriate products or services, including processing over-the-phone sales and contributing to overall sales growth through consultative cross-selling.
  • Maintain confidentiality and account security by following established authentication and data protection processes.
  • Actively pursue continuous learning and professional growth by staying informed about new products, service offerings, promotions, system updates, and required training.
  • Support company initiatives, departmental goals, and team objectives.
  • Wireless Customer Care Representatives will be responsible for supporting customers through both calls and chat interactions. Employees hired prior to this date may have responsibilities that include calls, chats, or a combination of both, as defined by prior role expectations and business needs.
  • Perform additional tasks, duties, or projects as assigned to support business needs.
Requirements:
  • Required:
    • High school diploma or equivalent.
    • One or more years of customer service, sales, call center or related experience (includes retail, hospitality, food service, etc).
  • Preferred:
    • Associates Degree

To view our competitive benefits, click here!
Joining Nsight:
Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan's Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.
Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.

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