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Telecommunications Account Jobs (NOW HIRING)

MetTel

Account Manager - Federal

Holmdel, NJ

$70K - $80K/yr

Fixed Line experience Keywords: #Telecommunication, Telecommunications, Account Manager, #Account ... Manager, #FixedWireline, FixedWireline, #Telecom, Telecom, #CustomerAccountManagement ...

MetTel

Account Manager - Federal

Holmdel, NJ

$70K - $80K/yr

Fixed Line experience Keywords: #Telecommunication, Telecommunications, Account Manager, #Account ... Manager, #FixedWireline, FixedWireline, #Telecom, Telecom, #CustomerAccountManagement ...

MetTel

Account Manager - Federal

Holmdel, NJ · On-site

$70K - $80K/yr

Fixed Line experience Keywords: #Telecommunication, Telecommunications, Account Manager, #Account ... Manager, #FixedWireline, FixedWireline, #Telecom, Telecom, #CustomerAccountManagement ...

GDIT

Telecommunications Analyst

Oklahoma City, OK

$72K - $97K/yr

Skills: Telecommunications, Telecommunication Systems, Video Systems Certifications: None ... Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to ...

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Telecommunications Account information

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$28K

$45.4K

$66K

How much do telecommunications account jobs pay per year?

As of Jul 21, 2026, the average yearly pay for telecommunications account in the United States is $45,356.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $49,000.00 per year, depending on experience, location, and employer.

What does a telecommunications account agent do?

A telecommunications account agent manages customer accounts by providing information about services, resolving billing issues, and assisting with service setup or upgrades. They often use customer relationship management (CRM) software and require good communication skills to ensure customer satisfaction.

What is the highest paying job in telecommunications?

The highest paying jobs in telecommunications typically include senior executive roles such as Chief Technology Officer (CTO) or Vice President of Engineering, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often advanced certifications or degrees in engineering or information technology.

What is a Telecommunications Account?

A Telecommunications Account typically refers to a client account managed by a company that provides telecommunication services such as phone, internet, and data solutions. In a business context, managing a telecommunications account involves handling customer inquiries, resolving technical issues, upselling services, and ensuring customer satisfaction. This role often serves as the primary point of contact between the telecom company and its clients, whether individuals or businesses. The position may be found in call centers, sales departments, or customer support teams within telecom companies.

What are the key skills and qualifications needed to thrive as a Telecommunications Account Manager, and why are they important?

To thrive as a Telecommunications Account Manager, you need strong sales acumen, knowledge of telecom products and services, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms, telecommunications billing systems, and sales tracking tools is often required. Exceptional communication, negotiation, and relationship-building skills help you stand out in managing client accounts and resolving issues. These abilities are crucial for securing client satisfaction, driving revenue growth, and maintaining a competitive edge in the telecommunications industry.

Is telecommunication a stressful job?

Telecommunications jobs can be stressful due to the need to troubleshoot technical issues quickly, meet customer expectations, and work under tight deadlines. The role often requires strong problem-solving skills, technical knowledge, and sometimes irregular or long hours, especially during system outages or maintenance periods.

What are some typical challenges faced by Telecommunications Account Managers when balancing client needs with company objectives?

Telecommunications Account Managers often navigate the complex task of meeting diverse client demands while also aligning with internal sales targets and service guidelines. Balancing customer expectations for customized solutions and quick responses with the company's standardized offerings can be a challenge. Successful account managers prioritize clear communication, proactive problem-solving, and strong negotiation skills to ensure both client satisfaction and company profitability. Collaborating regularly with technical teams and sales leadership is essential to deliver tailored solutions without overcommitting resources.

What is the difference between Telecommunications Account vs Telecommunications Technician?

AspectTelecommunications AccountTelecommunications Technician
Required CredentialsCustomer service skills, knowledge of telecom products, sometimes certifications in sales or account managementTechnical certifications, such as Cisco or CompTIA, and technical training
Work EnvironmentOffice-based, client-facing, sales or account management settingsFieldwork, technical troubleshooting, installation, and maintenance
Employer & Industry UsageTelecom service providers, sales departments, customer supportTelecom service providers, technical support teams, installation companies

While a Telecommunications Account focuses on managing customer relationships and sales within the telecom industry, a Telecommunications Technician handles technical installations, repairs, and maintenance. Both roles are essential in the telecom sector but differ in skills, responsibilities, and work environment.

What are the careers in telecommunication?

Careers in telecommunications include roles such as network engineers, systems administrators, technical support specialists, and sales engineers. These positions often require knowledge of networking protocols, telecommunications equipment, and certifications like Cisco or CompTIA. Opportunities exist in service providers, equipment manufacturing, and corporate IT departments.
What cities are hiring for Telecommunications Account jobs? Cities with the most Telecommunications Account job openings:
What are the most commonly searched types of Telecommunications Account jobs? The most popular types of Telecommunications Account jobs are:
Telecommunications Account jobs near you
Infographic showing various Telecommunications Account job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,356 per year, or $21.8 per hour.
Account Manager - Federal

Account Manager - Federal

MetTel

Holmdel, NJ

$70K - $80K/yr

Other

Posted 20 days ago

Job description

The Enterprise Account Manager will be the single point of contact for a portfolio of MetTel's valuable enterprise accounts. As a primary Account Manager, you will successfully manage all aspects of your customers' accounts, including repairs, moves, adds, and changes. The candidate will also be responsible for periodic bill reviews and addressing any billing inquiries or issues with billing.
You will participate in the planning, executing, and following up for a diverse range of telecommunication implementation projects and other business support as required. The candidate will also carry out innovative and sometimes complex projects to their completion and thoroughly analyze data to make sound recommendations for the next steps to improve the customer experience.

 
Duties & Responsibilities:
  • Manage the day-to-day activity of your assigned accounts in a post-sale environment
  • Telecom experience (REQUIRED) with hosted PBX preferred. 
  • Communicate directly with customers by telephone, electronically, or face-to-face
  • Interact with customers to provide and gather information in response to inquiries, concerns, and requests about products and services
  • Respond promptly to customer trouble reports and escalations
  • Handle and resolve customer complaints
  • Direct requests and unresolved issues to the designated resource/department
  • Manage customers' accounts regarding billing and financial concerns
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments, and complaints
  • Record details of actions taken and escalate internally where required
  • Follow up on customer interactions
  • Interface directly with various teams or departments internally to facilitate or improve the customer experience
  • Participate in a variety of special projects as requested
Qualifications
  • Bachelor's degree in computer science, Telecommunications or related field
  • 3+ years in customer service or related experience
  • Fixed Line experience

Keywords: #Telecommunication, Telecommunications, Account Manager, #Account Manager, #FixedWireline, FixedWireline, #Telecom, Telecom, #CustomerAccountManagement, CustomerAccountManagement, #JobsNearMe, JobsNearMe, #Holmdel, Holmdel, #MonmouthCounty, MonmouthCounty

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $70,000 - $80,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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