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Telecom Quality Assurance Jobs (NOW HIRING)

Kelly Services

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At Kelly ® Science, Engineering, Technology & Telecom (SETT) , we're passionate about helping you find a job that works for you. How about this one? We're seeking an Quality Assurance Analyst to ...

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Telecom Quality Assurance information

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$12

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$43

How much do telecom quality assurance jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for telecom quality assurance in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.28 per hour, depending on experience, location, and employer.

What is telecom quality assurance?

Telecom Quality Assurance (QA) refers to the systematic processes and practices used to ensure that telecommunications products, services, and networks meet predefined quality standards and function reliably. QA professionals in the telecom sector test equipment, software, and network performance to identify issues, verify compliance with industry regulations, and enhance customer experience. Their work includes developing test plans, executing tests, documenting results, and collaborating with engineering teams to resolve defects. Overall, they play a critical role in maintaining service quality, reducing downtime, and supporting innovation within the telecom industry.

What are the key skills and qualifications needed to thrive as a telecom quality assurance professional?

To thrive as a Telecom Quality Assurance professional, you need a solid understanding of telecommunications networks, protocols, and testing methodologies, typically supported by a degree in engineering or a related field. Familiarity with tools such as Wireshark, JIRA, Selenium, and relevant certifications like ISTQB are commonly required. Strong analytical thinking, attention to detail, and effective communication skills help ensure thorough testing and clear reporting of issues. These skills are crucial for maintaining high network performance, reducing downtime, and ensuring customer satisfaction in complex telecom environments.

What are some typical challenges faced by telecom quality assurance professionals when testing network performance?

Telecom Quality Assurance professionals often encounter challenges such as rapidly evolving network technologies, complex integration with legacy systems, and the need to ensure high reliability across diverse devices and platforms. Testing network performance can involve simulating real-world usage conditions, managing large volumes of test data, and troubleshooting intermittent issues that are difficult to reproduce. Effective collaboration with network engineers, developers, and customer support teams is essential to identify root causes and implement lasting solutions.

What is the difference between Telecom Quality Assurance vs Telecom Network Engineer?

AspectTelecom Quality AssuranceTelecom Network Engineer
CertificationsISTQB, Telecom-specific QA certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentTesting labs, office settings, remote testingFieldwork, network operation centers, offices
Primary FocusEnsuring telecom services meet quality standardsDesign, implement, and maintain telecom networks
Industry UsageQuality assurance teams, testing departmentsNetwork operations, engineering teams

While both roles are essential in the telecom industry, Telecom Quality Assurance focuses on testing and ensuring service quality, whereas Telecom Network Engineers design and maintain the network infrastructure. Understanding these differences helps in choosing the right career path or job focus within telecom companies.

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What cities are hiring for Telecom Quality Assurance jobs?

Cities with the most Telecom Quality Assurance job openings:

What states have the most Telecom Quality Assurance jobs?

States with the most job openings for Telecom Quality Assurance jobs include:

What job categories do people searching Telecom Quality Assurance jobs look for?

The top searched job categories for Telecom Quality Assurance jobs are:

Telecom Quality Assurance jobs near you
Infographic showing various Telecom Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,237 per year, or $23.2 per hour.

Experienced Call Center Quality Assurance Supervisor

MCI Careers

Dallas, TX • On-site

Full-time

Re-posted 20 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You’ll oversee QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Supervise QA analysts and oversee daily monitoring of agent interactions.
  • Conduct calibration sessions to ensure scoring consistency across teams.
  • Analyze QA data and trends to identify performance gaps and training needs.
  • Provide coaching and feedback to improve agent quality scores.
  • Collaborate with Operations and Training to implement quality improvement plans.
  • Ensure compliance with client requirements and internal QA standards.
  • Prepare and present quality reports to internal leadership and clients.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Associate Degree, Certification or Equivalent Combination of Training and Experience
  • Minimum 3 years of QA experience in a BPO, with at least 1 year in a supervisory role.
  • Strong analytical, coaching, and communication skills.
  • Familiarity with QA tools, CRM systems, and reporting platforms.
  • Detail-oriented with a focus on accuracy and compliance.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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