Telecom Program Manager Jobs in Fort Mill, SC (NOW HIRING)

Project Resources Group, Inc. Charlotte, North Carolina, United States

About Project Resources Group (PRG)

As a leading provider ofconstruction management,outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:

• Back Office Processing
• Technical Support
• Network Infrastructure
• Project and Program Management
• Outside Plant Damage Cost Recovery Services

With 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.

PRG is looking for a Project Manager to manage our route-based fiber construction / maintenance program, whereby Construction Coordinators are driving assigned routes, monitoring existing fiber infrastructure, and keeping small issues from becoming big ones. You'll own the schedule, the budget, and play a critical role in managing the client relationship, and you'll be the point of escalation when something in the field needs a decision. This is an office-based role, you'll work from a PRG office location, not from the road.

• Own end-to-end delivery of the route-based construction/maintenance program, serving as the primary point of accountability for schedule, budget, quality, and scope.
• Serve as the escalation point for issues Construction Coordinators surface in the field - infrastructure changes, potential failure points, or conditions that call for a decision beyond first-level field support.
• Partner closely with the route-based Construction Coordinator team to keep coverage, priorities, and workload balanced across the program - this role owns the program's outcomes, not the Coordinators' direct day-to-day supervision.
• Build and maintain project schedules, staffing plans, and budgets; track progress against milestones and proactively flag risks to timeline or cost.
• Review completed work against the scope of work (SOW) to confirm quality, accuracy, and adherence to both client and PRG standards.
• Act as the primary client-facing contact for the program, providing status updates, managing expectations, and resolving issues before they elevate.
• Coordinate with contractors, subcontractors, and internal PRG teams (engineering, operations, HR) to keep the program properly staffed and resourced.
• Analyze field data, 811 locate ticket activity, and route reports to spot trends, recurring risk areas, or opportunities to improve how the route network is run.
• Prepare and present regular status reports and program metrics to PRG leadership and client stakeholders.
• Support recruiting, onboarding, and training of Construction Coordinators as the program grows.

• Bachelor's degree in construction management, engineering, business, or a related field - or equivalent professional experience.
• Prior experience managing project schedules, budgets, and field-based teams in fiber/telecom outside plant construction, utility construction, or a related field-services industry.
• Experience working alongside or coordinating route-based, outside-plant, or field-locate personnel is a strong plus.
• Solid understanding of fiber engineering fundamentals, outside plant construction practices, and underground utility/dig-law basics (the 811 process, locate tickets, maps and prints) - enough to speak credibly with both the field team and the client.
• Proven ability to manage budgets and staffing plans and to report accurately on project financials and status.
• Strong client-facing communication skills, written and verbal, with the ability to adjust your delivery to your audience.
• Sharp organizational skills and the ability to prioritize across a multi-route program with competing demands.
• Strong technology skills (e.g., Microsoft Office (Excel and Project in particular)) for scheduling, reporting, and budgeting.
• PMP certification is a plus, not required.
• Able to work in person from a PRG office location on a regular basis - this is an office-based role, not a remote or field position.
• Pay: Commensurate with experience, $85,000-$110,000/year base, plus the opportunity to earn an annual bonus.
• Medical, dental, and vision plans offered for you and your dependents, effective the first of the month following your start date.
• Company-paid short-term disability benefits after 1 year of service.
• 401(k) plan effective the first of the month following your start date, with a safe-harbor match after 1 year of service.
• Supplemental life insurance is available for you and your dependents.
• Paid time off and holiday pay.
• Monthly phone allowance.