Telecom Operations Manager Jobs in Washington, DC

At XS Telecom, we do more than design and support technology—we connect people, businesses, and communities. With decades of industry expertise and partnerships with leaders like Cisco, Ortronics, Leviton, and Commscope, our certified engineers, IT consultants, and technicians deliver customized network and communications solutions built for today and tomorrow.

From structured cabling and wireless networks to data centers, audio-visual systems, security, sound masking, and 24/7 responsive support, we provide end-to-end services for organizations of every size—from local businesses to global enterprises.

When you join XS Telecom, you’re joining a team that thrives on innovation, collaboration, and service. Here, you’ll gain opportunities to grow your skills, make an impact on high-profile projects, and build a career in an industry that keeps the world connected.

We’re proud to be part of Industria, a leading electrical provider serving mission critical, industrial, commercial, and government sectors. Backed by Industria’s end-to-end expertise—from strategy to maintenance—we deliver innovative, reliable solutions that help clients streamline operations, boost output, and power the systems that keep industries and communities moving forward.

The Operations Manager is responsible for the successful execution of multiple low-voltage and structured cabling projects across hyperscale data center, mission-critical, and commercial environments. Reporting directly to the Director of Operations, this position provides operational leadership to Superintendents, Foremen, Project Managers, and field personnel while ensuring projects are delivered safely, on schedule, within budget, and to the highest quality standards.

This leader drives operational consistency, workforce planning, customer satisfaction, financial performance, and continuous improvement while partnering closely with estimating, preconstruction, procurement, and executive leadership to support the company's continued growth. #XST

• Report directly to the Director of Operations and execute operational strategies that support company growth and profitability.
• Provide leadership and oversight for multiple concurrent projects throughout their entire lifecycle.
• Lead, mentor, and develop Superintendents, Project Managers, Foremen, and field leadership teams.
• Build a culture focused on safety, accountability, quality, customer satisfaction, and continuous improvement.
• Support recruiting, onboarding, workforce development, succession planning, and employee retention initiatives.
• Conduct regular performance evaluations and coaching for operational staff.

• Oversee execution of large-scale structured cabling and low-voltage infrastructure projects.
• Ensure projects remain on schedule, within budget, and aligned with customer expectations.
• Monitor labor productivity, manpower utilization, production metrics, and project profitability.
• Review project schedules, staffing plans, procurement status, and risk assessments.
• Partner with Project Managers to proactively resolve scheduling, manpower, material, and customer issues.
• Conduct regular project reviews and jobsite visits to verify safety, quality, and operational excellence.
• Provide executive-level support on critical project issues, customer escalations, and recovery plans.

• Develop and maintain strong relationships with clients, general contractors, trade partners, and vendors.
• Participate in customer meetings, project reviews, and executive update meetings.
• Support business development efforts by assisting with customer presentations, proposals, and strategic pursuits.
• Ensure exceptional customer satisfaction throughout project execution.

• Partner with Project Managers to review project financial performance.
• Monitor budgets, labor forecasts, productivity, gross margins, and change order management.
• Assist with forecasting revenue, labor requirements, backlog, and resource allocation.
• Identify operational efficiencies that improve profitability while maintaining quality and customer satisfaction.

• Champion a safety-first culture throughout all operations.
• Ensure compliance with OSHA requirements, customer safety standards, and company policies.
• Oversee quality assurance processes and ensure compliance with customer installation standards.
• Support commissioning, turnover, closeout documentation, and punch list completion.

• Standardize operational processes across multiple projects and regions.
• Improve field productivity through training, technology, and process improvements.
• Collaborate with estimating, procurement, warehouse, engineering, and executive leadership to improve project delivery.
• Drive continuous improvement initiatives throughout the organization.

• High School Diploma or GED required; Bachelor's degree in Construction Management, Business, Engineering, or a related field is preferred.
• Minimum of 10 years of experience managing structured cabling, low-voltage, or mission-critical construction projects.
• Minimum of 5 years of leadership experience managing Superintendents, Project Managers, or multiple field teams.
• Strong understanding of hyperscale data center construction and structured cabling infrastructure.
• Extensive experience with:
  • Fiber optic infrastructure
  • Copper structured cabling systems
  • Pathways, cable tray, ladder rack, basket tray, and raceway systems
  • Large-scale cable installation and testing
• Working knowledge of BICSI standards, TIA/EIA standards, and low-voltage industry best practices.
• Proven ability to manage multiple complex projects simultaneously.
• Strong understanding of construction scheduling, budgeting, forecasting, and labor planning.
• Experience managing subcontractors, vendors, customer relationships, and contract execution.
• Strong leadership, mentoring, and team-building skills.
• Excellent communication, conflict resolution, and organizational abilities.
• Experience with Procore, Bluebeam, Microsoft Office, and project management software.
• Ability to travel to project sites as needed.

Physical demands…

The physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to lift up to 60 pounds independently, with lifting required from knee to shoulder height and various levels
• Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions
• Standing for extended periods is required, with frequent stretching, reaching, walking, stooping, and pushing/pulling in an environment that may be cold, hot, noisy, or wet, and may contain fumes or odors

What you’ll love about us…

XS Telecom employees are our companies’ greatest assets. To ensure employees are living life to the fullest we offer a wide range of benefits to ensure a well-balanced and healthy lifestyle in the office and at home. From mental wellbeing, physical health, and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting all the moments that matter. Along with flexible vacation, and parental leave, we prioritize initiatives that support the growth, development, and happiness of our people.

• On the job training with fully accredited training programs
• Eligibility to Medical, Dental, and Vision benefits and 401K with company match
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career growth & development
• Company provided vehicle & credit card
• Bonus eligibility based on personal & company performance
• Per diem when working while traveling

This role is not eligible for visa sponsorship.

The base salary range for this role is $160,000-$250,000 annually. Please note that the compensation range reflects the base pay only and does not include benefits, or bonuses this role may be eligible to receive. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by bona fide factors such as geographic work location, job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

XS Telecom is an equal employment opportunity employers. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. XS Telecom also prohibits harassment of applicants or employees based upon any of these protected categories. 

Please note this job description is a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.