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Telecom Operations Manager Jobs in Newark, NJ (NOW HIRING)

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Telecom Operations Manager information

See Newark, NJ salary details

$31.7K

$65K

$121.3K

How much do telecom operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for telecom operations manager in Newark, NJ is $64,972.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $79,400.00 per year, depending on experience, location, and employer.

What is a telecom operations manager?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What are the key skills and qualifications needed to thrive as a telecom operations manager?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

What are the main challenges telecom operations managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

Is a telecom operations manager a high paying job?

Telecom operations managers typically earn above-average salaries compared to many other management roles, with compensation influenced by experience, location, and company size. They often require strong technical knowledge, leadership skills, and certifications, which can contribute to higher pay levels.

What are popular job titles related to Telecom Operations Manager jobs in Newark, NJ?

For Telecom Operations Manager jobs in Newark, NJ, the most frequently searched job titles are:

What job categories do people searching Telecom Operations Manager jobs in Newark, NJ look for?

The top searched job categories for Telecom Operations Manager jobs in Newark, NJ are:

What cities near Newark, NJ are hiring for Telecom Operations Manager jobs?

Cities near Newark, NJ with the most Telecom Operations Manager job openings:

Telecom Operations Manager jobs near you
Infographic showing various Telecom Operations Manager job openings in Newark, NJ as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $64,972 per year, or $31.2 per hour.

Telecom Engineer-New York, NY

Apetan Consulting llc

New York, NY • On-site

$80 - $150/hr

Contractor

Re-posted 2 days ago

Job description

Title : Telecom Engineer

Location : New York, NY (Onsite)

Duration : Contract

Scope of Work

The Telecom Management unit is responsible for telecom infrastructure and services to 7000 ACS users across all 37 locations. These services include the management and support of Telephone lines, Phone instruments, Data circuits, Interactive Voice Response Systems, Video Teleconferencing, and Voice over IP (VoIP) phone system, Voicemail, Instant Messaging and Public Announcement Systems.

The candidate specific duties will include:

• Provide Telecom Support, telephone repairs, moves, adds, and changes at various ACS field offices including 2 Secure Detention Center facilities.

• Interface with Telecom vendors to resolve issues and system upgrades

• Perform site surveys and participate in walk throughs to diagnose problems for moves, adds, changes, repairs, and telecom solutions

• Perform required tasks for conversion of Centrex phone system to VoIP i.e. stations reviews, placement of instruments, interact with system integrator, testing and training

• Manage data circuits (WAN, Internet, PRIs); interface with carriers, network team for the installation of new circuits and troubleshooting of existing circuits

• Use of Telecommunications provisioning software and Cisco Hosted Collaboration Solution (HCS) to administer moves, adds and changes on ACS end users Centrex phones, VoIP phones and Voice Mail Systems

• Use videoconference (VTC) infrastructure to connect multiple parties to video conferences and assist with the installation and troubleshooting of endpoints.

• Design and maintain the MDF, IDF, cable infrastructures at all ACS locations.

• Install, terminate, and test cabling of moderate distance.

• Coordinate & implement backbone cabling where necessary. Oversee cabling work performed by the vendors.

• Use ACS Telecom Inventory Management System to keep up to date inventory on voice and data lines, phone instruments assigned to locations/users.

• Utilize Service Desk software to create problem tickets, manage assigned workload and update assigned problem tickets with detailed resolution.

• Conduct end user technical training or provide instructions as needed on Telecommunications instruments, VoIP, videoconferencing, and peripherals.

• Required to work at any ACS location within the five boroughs of NYC to support 24x7 operations

• Required to work in 2 secure detention center facilities in Brooklyn and Bronx

Vendor Qualifications

• Preferably 5 years of hands-on experience as Telecom Engineer managing telecom services

• Working knowledge of Microsoft Windows 10, Office 365/Exchange online, Browsers, MS Visio, and Project

• Experience with Verizon Enterprise Direct, Verizon CMAC, VMM, Interactive Voice Response Systems, Cisco Hosted Collaboration Solution (HCS)

• Working experience in recognizing and resolving Telecom (hardware, software, application) problems

• Must have good verbal and written communication skills, problem solving skills, customer service and interpersonal skills

• Ability to multitask and perform in a high-paced/high pressure environment

• Ability to work independently or within a group to resolve an issue

• Ability to communicate with different levels of the organization

• Strong team player with service-oriented attitude and customer focus

• Ability to provide effective and efficient real-time support for a variety of Telecom issues, and users proven experience with solving telecom related issues via the phone.

• Ability to work in small IDF closets

• Must be able to lift and move equipment weighing up to 50lbs