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Platform Operations Manager Jobs in Newark, NJ (NOW HIRING)

EliseAI

Platform Operations Engineer

Manhattan, NY · On-site

$76K - $103K/yr

... management Company : EliseAI is an AI-driven company that offers automation, streamlining workflows, and unique needs of housing and healthcare operations. Founded in 2017, the company is ...

EliseAI

Platform Operations Engineer

New York, NY · On-site

$76K - $102K/yr

About The Role We are looking for a Platform Operations Engineer to lead high-impact, strategic ... Understanding of SaaS metrics, strategies, and lifecycle management Why Join Growth and impact. It ...

Gusto, Inc.

Platform Operations Analyst

New York, NY · On-site

Payments are at the core of Gusto's business, and the Platform Operations team is the foundation of ... Familiarity with reconciliation, cash management, ACH/NACHA rules, or card networks. * Exposure to ...

Gusto, Inc.

Platform Operations Analyst

New York, NY

$82K - $99K/yr

Payments are at the core of Gusto's business, and the Platform Operations team is the foundation of ... Familiarity with reconciliation, cash management, ACH/NACHA rules, or card networks. * Exposure to ...

Classical Charter Schools

Operations Manager

Bronx, NY · On-site

$65K - $85K/yr

Oversee technology systems and operational platforms, including ATS, SchoolMint, Galaxy, FAMIS, and ... Experience managing budgets, purchasing, inventory, and vendor relationships. * Proficiency with ...

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Platform Operations Manager information

See Newark, NJ salary details

$31.7K

$65K

$121.3K

How much do platform operations manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for platform operations manager in Newark, NJ is $64,972.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $79,400.00 per year, depending on experience, location, and employer.

What are the primary challenges platform operations managers face when coordinating cross-functional teams?

Platform Operations Managers often work with diverse teams across engineering, product, customer support, and IT. One common challenge is aligning priorities and ensuring clear communication between departments with different objectives and workflows. Successful managers build strong relationships, set clear expectations, and implement effective processes to minimize miscommunication and delays. Additionally, they must stay adaptable to rapidly shifting business needs and technology updates while maintaining platform reliability and performance.

What is the role of a platform operations manager?

A platform operations manager oversees the daily functioning and maintenance of digital platforms, ensuring smooth performance, security, and user experience. They coordinate technical teams, implement process improvements, and monitor system metrics to optimize platform efficiency.

What is the difference between Platform Operations Manager vs Network Operations Center (NOC) Technician?

AspectPlatform Operations ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like ITIL or CompTIA Network+ are commonUsually requires an associate degree or technical certification; certifications like CompTIA Network+ or Cisco CCNA are preferred
Work EnvironmentOversees platform infrastructure, manages teams, and ensures system availability in data centers or cloud environmentsMonitors network systems, troubleshoots issues, and maintains network hardware/software in a control room setting
Employer & Industry UsageUsed by tech companies, cloud providers, and large enterprises managing digital platformsCommon in telecom, internet service providers, and large organizations with extensive network infrastructure

The Platform Operations Manager focuses on overseeing platform infrastructure and team management, while the Network Operations Center Technician handles network monitoring and troubleshooting. Both roles are essential in maintaining system and network reliability but differ in scope and responsibilities.

What does a platform operations manager do?

A Platform Operations Manager oversees the daily operations, maintenance, and performance of digital platforms within an organization. They are responsible for ensuring that platforms run smoothly, efficiently, and securely, often coordinating between technical teams, support staff, and management. Their duties typically include monitoring system health, managing incident responses, implementing process improvements, and supporting platform scalability. This role is crucial for organizations that rely on digital services to ensure reliability and a positive user experience.

What are the key skills and qualifications needed to thrive as a platform operations manager, and why are they important?

To thrive as a Platform Operations Manager, you need expertise in platform management, process optimization, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with cloud platforms (such as AWS or Azure), monitoring tools, and ITSM systems, along with ITIL or related certifications, is highly valued. Strong leadership, problem-solving, and communication skills enable effective coordination across technical and business teams. These skills ensure seamless platform performance, rapid issue resolution, and alignment with organizational objectives.
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Platform Operations Manager jobs near you

Platform Operations Manager, 25madison

25Madison

New York, NY • On-site

Full-time

PTO

Posted 5 days ago

Job description

About 25madison
25madison is a NYC-based investment firm focused on applying transformative AI technologies to legacy industries. Our strategies include incubation, early-stage venture capital and lower-middle market private equity.
Our team comes from a diverse set of backgrounds, including 0-to-1 startups, growth-stage companies, scaled enterprises, VC and PE funds and more. We share a common background as builders and operators with a drive to help build generational companies. Our in-house platform team spans product design and development, engineering and data science, business development, marketing, legal, finance, and more.
Platform Operations and Community Manager
We're looking for an experienced HR and operations professional to be the operational backbone across the 25madison platform. In this unique role, you won't just support one company - you'll own the people operations, employee relations, and PEO management for our internal team while also supporting payroll and benefits needs for newly launched incubations. You'll also play a critical role in building and nurturing the network at the heart of the 25madison platform - founders in our portfolio, investors, advisors and our broader ecosystem. You'll be the connective tissue between the people who make up our internal and external communities, and the systems, processes, programming and content that keep them engaged and operating seamlessly.
This is a hybrid role: part HR generalist, part operator, part community builder, and part systems-builder, sitting at the intersection of 25madison's infrastructure team, the firm's studio and investment teams, and our broader ecosystem. This role requires a highly detail-oriented professional with excellent written and verbal communication, strong project management skills, a desire to bring people together, and the ability to take initiative and work independently on platform operations improvement projects.
What You'll Do:
HR Operations
  • Own the full employee lifecycle for 25madison's internal team: oUer letter, onboarding/oUboarding, change in status, exit processes, performance review cycles, benefits administration, payroll coordination, and PEO management, coordinating with Legal and Finance when needed.
  • Maintain and update core HR policies (e.g., Handbook, PTO, leave, infosec) and ensure compliance with employment law across applicable jurisdictions.
  • Serve as the first point of contact for internal employee relations questions, escalating to leadership when needed.
  • Support early-stage HR needs for newly launched incubations, including execution of employment and contractor agreements, benefits enrollment, and payroll setup.
  • Serve as go-to resource for portfolio company teams on HR ops needs (e.g., onboarding/offboarding processes, benefits & payroll setup, vendor selection).
  • Continuously improve HR processes for scale - documentation, automation and self-serve resources for founders and employees alike.

Platform and Community Operations
  • Portfolio community building: Support the design and execution of programming that connects founders across our portfolio - peer groups, Slack communities, dinners, and topic-specific events (fundraising, hiring, GTM, etc.).
  • Content and communications: Own internal and external community communications - quarterly newsletters, social media, portfolio spotlights - that keep the community informed and engaged between events.
  • Relationship mapping and matchmaking: Know the portfolio and ecosystem well enough to make proactive introductions - connecting a founder with a peer who's solved the same problem, an advisor with relevant expertise, or a candidate with an open portfolio role.
  • Talent and resource network: Build and maintain a roster of vetted service providers, investors, advisors, and potential hires that portfolio companies can tap into.
  • Special projects: Drive cross-functional initiatives (e.g., platform-wide policy rollouts, tooling migrations, process improvements), including scoping, stakeholder engagement and execution.
  • Problem-solving on demand: Serve as go-to resource for internal team and portfolio company founders for all operational questions - from a payroll/benefits hiccup, to a resource question to "how do we even do this."

About You:
  • 4+ years in general operations, People ops, or related relationship/community-oriented role - startup, venture studio, or investment firm experience a plus
  • Strong working knowledge of PEO (i.e., Justworks) and other relevant HRIS platforms
  • Solid working knowledge of core HR operations and employment compliance (multi-state and multi-country a plus)
  • Demonstrated ability to build processes and systems from scratch, not just execute existing ones
  • A builder's mindset: comfortable creating order out of a fast-moving, multi-entity environment and comfort with ambiguity and context-switching
  • Strong project management skills - you can juggle multiple workstreams across different entities without dropping balls
  • Excellent communication skills - you'll be translating between 25madison leadership, founders, and ecosystem stakeholders regularly

This hybrid position is located in New York, NY. Base compensation range: $135,000-150,000 annually, not including discretionary bonus or benefits. This role is equity-eligible.
25Madison is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, partnership status, caregiver status, domestic violence victim status, sexual and reproductive health decisions, military or veteran status, arrest or conviction record, unemployment status, credit history, salary history, or any other status protected by applicable federal, state, or local law.
25Madison will provide reasonable accommodations to qualified applicants and employees with disabilities, pregnancy, childbirth or related medical conditions, religious needs, or other circumstances protected by applicable law. Applicants who need a reasonable accommodation for any part of the application or hiring process may contact our legal team at legal at 25madison.com
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About 25madison

Sourced by ZipRecruiter

Industry

Investment clubs and venture capital companies

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

Year founded

2018

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