Telecom Expense Management Support Jobs (NOW HIRING)

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

We are seeking a Configuration Specialist to lead customer implementations within our Telecom Expense Management (TEM) platform. This customer-facing role is responsible for onboarding new customers, configuring platform settings based on business requirements, and providing end-user training and ongoing support. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in configuring SaaS solutions.

Duties and Responsibilities:

• Lead customer implementations, configuring the TEM platform to align with customer requirements.
• Work directly with customers to understand their business needs, workflows, and system dependencies.
• Configure and customize the platform to support telecom invoice processing, cost allocation, and reporting needs.
• Provide customer training and onboarding, ensuring users can effectively utilize the platform.
• Develop implementation guides and best practices, documenting customer configurations and workflows.
• Troubleshoot and resolve customer configuration issues in collaboration with internal teams.
• Act as a subject matter expert in platform functionality, guiding customers on best use cases.
• Work cross-functionally with Product, Development, and Support teams to improve platform usability and ensure customer success.
• Monitor and optimize customer configurations for accuracy, compliance, and efficiency.
• Stay up to date on telecom expense management trends and best practices to provide informed recommendations to customers.

Education and Years of Experience:  

• Bachelor’s degree in Information Systems, Business, Telecommunications, or a related field (or equivalent experience).
• 3+ years of experience in SaaS platform implementation, customer success, or telecom expense management.
• Experience configuring enterprise software, financial systems, or workflow automation tools is preferred.
• Familiarity with telecom billing, cost allocation, and IT expense management is a plus.

 Required Skills & Certifications: 

• Excellent communication skills, with the ability to engage with customers at all levels.
• Strong analytical and troubleshooting skills, with attention to detail.
• Experience with SQL, data imports, and reporting tools is a plus.
• Ability to translate business needs into system configurations.
• Experience using ticketing and project management tools such as Jira, ServiceNow, or Monday.com.
• Ability to multitask and manage multiple customer implementations simultaneously.

Additional Requirements:

• Ability to work after hours and weekends to deliver projects on time when necessary.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements:

• Ability to work in an office environment.
• Ability to sit for long periods of time.
• Ability to utilize a keyboard and mouse.
• Ability to work in front of a computer screen for long periods of time.

Location: Sharonville, OH

• Hybrid; 8 PM – 5 PM EST Monday – Friday

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. 

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.