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Telecom Billing Manager Jobs in Connecticut (NOW HIRING)

FlexTG

Manager Client Account Management

New Haven, CT · Hybrid

$85K - $95K/yr

Partner with Sales, Service, Operations, Billing, and other cross-functional teams to deliver ... Managed Print Services, Managed Services, SaaS, Healthcare Services, Technology Services, Telecom ...

FlexTG

Manager Client Account Management

New Haven, CT · Hybrid

Partner with Sales, Service, Operations, Billing, and other cross-functional teams to deliver ... Managed Print Services, Managed Services, SaaS, Healthcare Services, Technology Services, Telecom ...

FlexTG

Manager Client Account Management

New Haven, CT · Hybrid

$85K - $95K/yr

Partner with Sales, Service, Operations, Billing, and other cross-functional teams to deliver ... Managed Print Services, Managed Services, SaaS, Healthcare Services, Technology Services, Telecom ...

All JobsTelecom Billing JobsTelecom Billing Manager JobsTelecom Billing Manager Jobs in Connecticut

Telecom Billing Manager information

What does a telecom billing manager do?

A Telecom Billing Manager oversees the billing operations for telecommunications services, ensuring accurate invoicing, revenue assurance, and compliance with industry standards. They manage billing systems, resolve discrepancies, and coordinate with internal teams to handle customer billing queries and disputes. Additionally, they analyze billing data to identify trends, implement process improvements, and maintain regulatory compliance. Their role is essential in optimizing revenue flow and maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a telecom billing manager?

To thrive as a Telecom Billing Manager, you need expertise in billing operations, telecom industry knowledge, and a degree in finance, business, or a related field. Familiarity with telecom billing systems (such as Oracle BRM or Amdocs), data analysis tools, and regulatory compliance is typically required. Strong problem-solving, leadership, and communication skills help manage teams and resolve complex billing issues. These skills are crucial for accurate revenue management, regulatory compliance, and maintaining customer satisfaction in a dynamic telecom environment.

What are some common challenges faced by telecom billing managers when integrating new billing systems?

Telecom Billing Managers often encounter challenges such as data migration complexities, ensuring system compatibility with existing platforms, and maintaining billing accuracy during the transition. Coordinating with IT, finance, and customer service teams is essential to resolve integration issues and minimize disruptions. Strong project management and a proactive approach to troubleshooting are crucial for a smooth implementation and to ensure customers experience minimal impact.

What is the difference between Telecom Billing Manager vs Telecom Account Manager?

AspectTelecom Billing ManagerTelecom Account Manager
Primary FocusOverseeing billing processes, invoicing, and revenue managementManaging client relationships, sales, and account growth
Required SkillsBilling systems, data analysis, financial reportingCustomer service, sales, communication
Work EnvironmentFinance and billing departments within telecom companiesSales and customer service teams, client sites
CertificationsBilling certifications, finance-related credentialsSales or account management certifications

While both roles are essential in the telecom industry, the Telecom Billing Manager focuses on billing operations and revenue accuracy, whereas the Telecom Account Manager emphasizes client relationships and sales growth. Understanding these differences helps in choosing the right career path or hiring the appropriate professional.

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For Telecom Billing Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Telecom Billing Manager jobs in Connecticut look for?

The top searched job categories for Telecom Billing Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Telecom Billing Manager jobs?

Cities in Connecticut with the most Telecom Billing Manager job openings:

Telecom Billing Manager jobs near you

Director, eCommerceMerchandising

Sales and Marketing

Stamford, CT • On-site, Remote

Full-time

Re-posted 21 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you driven by the challenge of elevating digital sales and merchandising strategies across multiple platforms? As a Director, Digital Sales Merchandising at Spectrum, you’ll lead the vision for our cable and mobile ecommerce sales channels, ensuring every product and promotion online aligns with business goals and customer needs. As a critical partner across teams, you’ll drive seamless execution and measurable success for our digital sales offers, directly impacting how customers experience our services.


How You’ll Make an Impact

  • Lead and shape the digital merchandising and offer strategy for Spectrum’s cable and mobile digital sales channels
  • Coordinate and prioritize digital offer rollouts, promotions and catalog updates to maintain a compelling and accurate online presence
  • Partner with marketing analytics, product, billing, technology and operations teams to deliver on business objectives and campaign launches
  • Oversee catalog readiness and synchronize launches for new products, pricing changes and promotional efforts
  • Measure and analyze offer and merchandising performance using KPIs, dashboards and analytics to drive data-based decisions
  • Identify and implement opportunities to optimize conversion, revenue and customer experience across ecommerce platforms
  • Serve as a key liaison, translating business strategy into actionable catalog execution for internal teams and stakeholders
  • Manage priorities and resolve competing demands in a fast-paced, matrixed environment to ensure high-quality digital customer experiences

Working Conditions

  • Office environment with occasional travel as needed
  • Eligible for Spectrum’s hybrid work policy, with the option to work from home up to one day per week

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor's degree in business, marketing, technology, information systems or equivalent

Experience

  • 8+ years of digital sales, digital merchandising, ecommerce or catalog management experience
  • 3+ years of leadership experience in digital commerce, merchandising or offer management roles
  • 5+ years of experience leading offer strategy or rollout execution for customer-facing digital channels
  • 5+ years of experience working cross-functionally with product, marketing, billing, technology and operations
  • 5+ years of experience prioritizing and coordinating catalog updates, launches or pricing changes
  • 3+ years of experience using analytics to inform business decisions and optimization
    9+ years of progressive experience in digital sales, merchandising, ecommerce, product
  • operations or catalog management
  • Experience leading offer strategy, rollout planning, or merchandising execution for customer-facing digital sales channels

Skills

  • Strong understanding of telecom or cable product catalogs and offer configuration
  • Experience with enterprise catalog platforms such as Salesforce, Oracle or Amdocs
  • Expertise in promotional strategy, offer testing, pricing optimization and conversion improvement
  • Knowledge of catalog structures, pricing dependencies and fulfillment considerations
  • Proficiency in reporting, KPI analysis and performance measurement
  • Ability to translate business requirements into execution priorities
  • Familiarity with product lifecycle processes and cross-functional implementation planning
  • Familiarity with agile or hybrid delivery environments

Preferred Qualifications

Education

  • MBA or advanced degree

Experience

  • 5+ years of telecom, cable, broadband, wireless or mobile industry experience
  • 3+ years of digital merchandising for both cable and mobile experiences
  • 3+ years of analytics-driven offer optimization and customer behavior analysis

Skills

  • Strong expertise in offer rollouts within a cable company
  • Experience with promotional strategy, offer testing, pricing optimization and digital conversion improvement
  • Experience in digital product merchandising for subscription-based or service-based businesses
  • Familiarity with billing dependencies, product configuration rules and order flow impacts in telecom environments
  • Experience using analytics to assess offer efficiency, customer behavior and business performance

#LI-VB1
MST715 2026-73599 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor's degree in business, marketing, technology, information systems or equivalent

Experience

  • 8+ years of digital sales, digital merchandising, ecommerce or catalog management experience
  • 3+ years of leadership experience in digital commerce, merchandising or offer management roles
  • 5+ years of experience leading offer strategy or rollout execution for customer-facing digital channels
  • 5+ years of experience working cross-functionally with product, marketing, billing, technology and operations
  • 5+ years of experience prioritizing and coordinating catalog updates, launches or pricing changes
  • 3+ years of experience using analytics to inform business decisions and optimization
    9+ years of progressive experience in digital sales, merchandising, ecommerce, product
  • operations or catalog management
  • Experience leading offer strategy, rollout planning, or merchandising execution for customer-facing digital sales channels

Skills

  • Strong understanding of telecom or cable product catalogs and offer configuration
  • Experience with enterprise catalog platforms such as Salesforce, Oracle or Amdocs
  • Expertise in promotional strategy, offer testing, pricing optimization and conversion improvement
  • Knowledge of catalog structures, pricing dependencies and fulfillment considerations
  • Proficiency in reporting, KPI analysis and performance measurement
  • Ability to translate business requirements into execution priorities
  • Familiarity with product lifecycle processes and cross-functional implementation planning
  • Familiarity with agile or hybrid delivery environments

Preferred Qualifications

Education

  • MBA or advanced degree

Experience

  • 5+ years of telecom, cable, broadband, wireless or mobile industry experience
  • 3+ years of digital merchandising for both cable and mobile experiences
  • 3+ years of analytics-driven offer optimization and customer behavior analysis

Skills

  • Strong expertise in offer rollouts within a cable company
  • Experience with promotional strategy, offer testing, pricing optimization and digital conversion improvement
  • Experience in digital product merchandising for subscription-based or service-based businesses
  • Familiarity with billing dependencies, product configuration rules and order flow impacts in telecom environments
  • Experience using analytics to assess offer efficiency, customer behavior and business performance
Employment Type: Full Time

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