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Telecom Agent Jobs in Arizona (NOW HIRING)

Clayco

Senior Fire Protection Engineer

Phoenix, AZ · On-site

Design and specify advanced fire protection systems, including fire suppression (e.g., clean agent ... centers, telecom facilities, control rooms). * Professional Engineer (PE) license required;

idexcel

Sr. Procurement Specialist

Tempe, AZ · On-site

$30 - $39/hr

Our diverse client base represents a wide range of industries, including technology, telecom ... Agent: Effectively support integration of new and existing processes into Strategic Sourcing MOS ...

All JobsTelecom Agent JobsTelecom Agent Jobs in Arizona

Telecom Agent information

See Arizona salary details

$19.4K

$61.7K

$120.9K

How much do telecom agent jobs pay per year?

As of Jun 8, 2026, the average yearly pay for telecom agent in Arizona is $61,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,378.00 and $79,126.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A telecom agent can potentially earn $10,000 a month through commissions and bonuses, especially with experience and high sales performance. Success in this role often depends on strong communication skills, industry knowledge, and the ability to build client relationships, with some agents working independently or in competitive environments. However, such high earnings are typically achieved after significant experience and a proven track record.

What is the difference between Telecom Agent vs Customer Service Representative?

AspectTelecom AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in telecommunicationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail stores, or remote settings within telecom companiesCall centers, retail locations, or office environments across various industries
Employer & Industry UsagePrimarily in telecommunications companies, selling or supporting telecom servicesAcross multiple industries including retail, finance, healthcare, often in customer support roles

The main difference is that Telecom Agents focus specifically on selling and supporting telecom services, often requiring industry-specific knowledge, while Customer Service Representatives handle a broader range of customer inquiries across various sectors. Both roles involve communication skills and customer interaction but differ in industry focus and job responsibilities.

What are popular job titles related to Telecom Agent jobs in Arizona? For Telecom Agent jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Telecom Agent jobs in Arizona look for? The top searched job categories for Telecom Agent jobs in Arizona are:
What cities in Arizona are hiring for Telecom Agent jobs? Cities in Arizona with the most Telecom Agent job openings:
Telecom Agent jobs near you
Infographic showing various Telecom Agent job openings in Arizona as of May 2026, with employment types broken down into 77% Full Time, 9% Part Time, and 14% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $61,657 per year, or $29.6 per hour.
IT Telecommunications Engineer IV

IT Telecommunications Engineer IV

Modivcare, Inc.

Phoenix, AZ

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Modivcare rating

6.5

Company rating: 6.5 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

593rd of 869 rated healthcare providers

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced IT Telecommunications Engineer IV to join our team. This position is responsible for the design, development, integration, and support of advanced contact center solutions using Genesys Cloud (CX) technologies. This role combines deep technical expertise with strategic understanding of customer experience, ensuring scalable, reliable, and high-performing systems that align with organizational goals.
This role...

  • Configure and manage Genesys Cloud routing, queues, agent profiles, permissions, and reporting.

  • Provide support for the organization's CCaaS (Genesys Cloud CX) platform.

  • Expert experience with Genesys Cloud Architect, Genesys Cloud APIs, and Data Actions.

  • Familiarity with CI/CD pipelines with version control (Git) and strong knowledge of REST APIs, JSON, OAuth, and microservices architectures.

  • Designs and maintains contact center infrastructure including IVR/IVA omni-channel flows (chatbots, digital channels, and routing logic).

  • Participates in projects and new initiatives between telecom carriers, network, developers and telecom teams.

  • Provides support for contact center related technologies like reporting, outbound campaigns, and WFM.

  • Partners with telecom service vendors (Bandwidth, Veridas, Twilio, Google) on offerings and supports a combination of infrastructure design and maintenance.

  • Works with network and server teams, and other IT departments to support and provision necessary infrastructure for telecom environments.

  • Develops and maintains disaster recovery and business continuity plans for telecom and contact center systems, including regular testing and updates to ensure resilience in the event of disruptions.

  • Continuously monitors and optimizes the performance of telecom and contact center systems, identifying and addressing bottlenecks, inefficiencies, and areas for improvement and optimization.

  • Implements quality assurance processes for telecom services and contact center interactions, including monitoring call recordings, analyzing performance metrics, and providing feedback and coaching to improve service quality and customer satisfaction.

  • May support projects and perform other duties as assigned.

We are interested in speaking with individuals with the following...

  • Bachelor's Degree preferred.

  • Seven (7) plus years overall Telecom experience.

  • Or equivalent combination of education and/or experience.

  • Must have extensive knowledge of telecommunications technology systems and process skills.

  • Must have minimum of 3 years of proven experience in Genesys Cloud Architect, demonstrating understanding, knowledge and execution in high volume contact center setting.

  • PC literate, including knowledge of office productivity tools (MS Suite: Excel, Word, etc).

  • Communications skills (listening, speaking, writing, inquiring).

  • Ability to work under pressure and handle stress.

  • Ability to participate in on-call schedule (after hours and weekend support).

  • Works well within a team environment as well as individually.

  • Must have excellent organizational and coordination skills.

  • Must demonstrate sound analytical skills.

  • Must be able to self-manage tasks and projects and keep management informed of progress.

Salary: $97,200 - $133,700

Bonus eligible based on individual and company performance.

Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidatesto submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities andencourage prospective candidates to check back often for new postings.


We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

  • EEO is The Law - click here for more information
  • Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
  • We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us athr.recruiting@modivcare.com

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