Technology Writer Jobs in California (NOW HIRING)

Hi,

Top Skills:

• Tech writing experience, batch processing documentation, architectural diagrams, runbooks to identify severity impact
• Need to organize the current documentation and develop a complete catalogue, user personas, services, product documentation
• Need someone with tech writer experience as well as Analyst
• Partner solutions division, B2B, need full documentation on services.
• Confluence experience for documentation and JIRA, Visio as well
• Experience working with Executives,
• Workflows development experience
• Stand impact thresholds
• ITIL and ITSM experience
• Will engage with several dozen resources, EPS is 300+ people large.
• Enterprise environments, knows service catalogues, IT Ops, knows how things are supposed to look and run.

Summary:

• As a Senior Business Analyst, you will work closely with Product Management, and Sales during the acquisition phase of new customers as member Client Services organization within Partner Solutions to add value by solving business problems with an agile mindset.
• You will be responsible for driving detailed conversations on product functionality and integration as well as developing conceptual models, solution proposals and other documentation as required for platform solutions in support of a customer's smooth transition from sales, through implementation.

What you'll be doing:

• Become a functional expert in EPS platform features & capabilities
• Gather, analyze, document, and validate systems by conducting interviews, observation sessions, and workflow process analysis
• Be a leader of continuous improvement. Define improvements to business processes
• Seek new approaches to business problems utilizing existing tools/products and innovations as appropriate
• Author systems documentation and other supporting materials to detail business needs
• Prepare 'as is' and 'to be' workflows, identify high-level gaps & differences
• Author, contribute, and confirm test plans, scripts, and success criteria
• Help validate UAT test conditions & results
• Triage and prioritize testing, post-implementation, and production defects
• Author training documentation, maintain product information sites
• Support technology release events, prior/during/post-deployment
• Demonstrate tools and products to the user community and prospective stakeholders
• Identify opportunities to expand product adoption
• Properly set expectations of prospective clients, relative to platform functionality on the roadmap
• Identify use cases not yet covered by our current platform, and submit them to Product Management
• Anticipate positive and negative impacts throughout the organization regarding proposed solutions
• Contribute to the evangelism, advancement, and improvement of Agile practices throughout the entire organization
• Experience developing solutions and performing work using agile principles
• Serve as a team member of scrum teams, but also work independently
• Communicate periodically with executive management regarding the status of current project initiatives and obtain executive guidance and approval as required to advance initiatives
• Maintain effective relationships with sponsors, stakeholders, and key partners
• Contribute to the definition and development of multi-year product roadmap
• Support the definition and generation of project metrics and reporting across products.

What your background looks like:

• A Business Analyst must have deep platform documentation experience as well as facilitating requirements gathering.
• strong communication and presentation skills, both verbal and written.
• The optimal candidate will leverage an ability to quickly grasp new use cases, and acquire new platform knowledge through independent study, as well as interaction with other team members.
• The ideal candidate will be able to discuss technology through the language of business, know when to be detailed, and evoke confidence in our solutions and technology to help remove any barriers may arise.
• 10+ years of BSA experience
• Excellent communication skills; equally comfortable speaking to business execs, or technology resources
• Able to think quickly and accurately solution in the moment
• Strong analytical and problem-solving capabilities
• Highly organized and self-motivated
• Very detail oriented, and able to thrive in a high growth, fast paced environment
• Strong facilitation and presentation skills
• Ideal technical skill set:
• Business process and system integration workflow design (MS Visio, Lucidchart, etc.)
• Knowledge of database structure and queries. For immediate consideration please submit your resume in Word format, along with daytime contact information.

We EMBTEL, Inc one of the fastest growing IT Staffing & Recruitment Company in the US. We are U.S. Federal Govt. approved vendor and Certified Minority Business Enterprise (MBE) company. We have an urgent requirement with our client/Implementation partner. (https://embtel.com/careers/ https://www.linkedin.com/jobs/search/?f_C=15556444&geoId=92000000)